Security Dodge Chrysler Jeep Ram - Service Center

Ive dealt with one particular manager there that helped me to navigate a service issue, that was quickly resolved. Michelle Scalise is her name and I dont think she is part of the service department. It wa me to navigate a service issue, that was quickly resolved. Michelle Scalise is her name and I dont think she is part of the service department. It was awesome how a manager didnt just put off someone because "thats not my department". Michelle insiated on helping. Actually the resolution was beyond my expectations. Michelle also keeps me very updated on any promotions, particularly ones that would benefit me specifically to my vehicle! Great Job Michelle Scalise and Security Dodge More

Very friendly professional josh was amazing I had a problem with the throttle control the car was only 2 weeks old service took me earlier than my appointment fixed it excellent service problem with the throttle control the car was only 2 weeks old service took me earlier than my appointment fixed it excellent service More

Tom the service manager really went the extra mile for me. My 2019 Ram has a blown engine and he found me a Ram loaner and said it’s mine till the truck is back up and running. Great experience me. My 2019 Ram has a blown engine and he found me a Ram loaner and said it’s mine till the truck is back up and running. Great experience More

TERRIBLY MANAGED. THE SERVICE MANAGER IS COMPLETELY UNPROFESSIONAL AND NO HELP WHATSOEVER. THEY DO NOT EVEN ANSWER YOUR PHONE CALLS OR RESPOND TO MESSAGES LEFT !! THE SERVICE MANAGER IS COMPLETELY UNPROFESSIONAL AND NO HELP WHATSOEVER. THEY DO NOT EVEN ANSWER YOUR PHONE CALLS OR RESPOND TO MESSAGES LEFT !! More

Im absolutely shocked and appalled that the service manager ignored all of my calls and voice-mails .. I'm having multiple issues with my 60 thousand dollars vehicle that I purchased from this dealersh manager ignored all of my calls and voice-mails .. I'm having multiple issues with my 60 thousand dollars vehicle that I purchased from this dealership.. All if these issues are covered under my vehicle warranty..I explained over the service manager's voice-mail what my issues are and I don't think these issues can wait until my ridiculous 2 month appointment... He refuses to get back to me to help me with a solution to this problem ..Customer services is poor... Not happy at all... More

Between Dianna and Tommy running service they’ve really got it running smooth. Refreshing to here someone say “pull it right in we’ll just take care of it”. No come back later or reasons they can’t take ca got it running smooth. Refreshing to here someone say “pull it right in we’ll just take care of it”. No come back later or reasons they can’t take care of a little thing. Very happy. More

I want to complement Tom, Service Manager, and his entire team for fixing my Jeep Compass in record time. They are professional, highly skilled experts who diagnosed the issue accurately and efficiently. I team for fixing my Jeep Compass in record time. They are professional, highly skilled experts who diagnosed the issue accurately and efficiently. I highly recommend Security Dodge Chysler Jeep Ram to everyone. Thank you, Security...you made me feel secure! Mike More

I am working with Tracy and Tom in the service department and they are exceptional! They worked with my schedule to repair two leaks identified during a routine oil inspection. They’ve promised my car will b and they are exceptional! They worked with my schedule to repair two leaks identified during a routine oil inspection. They’ve promised my car will be ready by Thursday and I actually believe them!! Tracy and Tom have changed my mind on this service department from the typical horrible dealer service department to well worth the drive! Thanks for your help guys!! More

security dodge service department need some better people to serve the customers. They barely return calls. The manager is a big lier. He will lie and get you in and then will never return your calls. This to serve the customers. They barely return calls. The manager is a big lier. He will lie and get you in and then will never return your calls. This will be the last dealership of my choice. More

I brought my 2016 Cherokee in for an oil change today and always the service staff was exceptional. The wait was less than I expected it to be as the dealership was busy. My service adviser Thomas Desela kep always the service staff was exceptional. The wait was less than I expected it to be as the dealership was busy. My service adviser Thomas Desela kept me updated during the whole process and even help to set up my appointment for some warranty work they found needed to be completed during the inspection. He was able to get me a loaner car in less than two weeks which was an amazing task in it's self. I realize loaner cars are hard to come by since the last time I called for one it was almost two months before one was available. The service department is second to none and the reason I have bought my last 4 cars from Security and will keep coming back. More