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Security Dodge Chrysler Jeep Ram - Service Center

Amityville, NY

4.1
1,861 Reviews

1,861 Reviews of Security Dodge Chrysler Jeep Ram - Service Center

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May 26, 2021

I got ripped off when I first bought the jeep. So not a big fan. Was sold a warrantee I didn’t ok. And paid full sticker price after looking at all my paperwork. More

by Robbed one
Recommend Dealer
No
Employees Worked With
David Garcia
May 27, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi, I would like to learn more about your sales experience. We pride ourselves on the high-quality standards we maintain and I would appreciate the opportunity to speak with you about your feedback. Could you please contact me at your earliest convenience? Thank you, Natalie Jenkins Customer Relations Manager, Sales NJENKINS@SECURITYDODGE.COM 631-691-5000 EXT 395

May 27, 2021 -

Robbed one responded

I know it’s been three years so I really don’t want to make an issue of it. I had a beautiful modified JK and I figured I’d stop in to see the new JL‘s that were just coming out. I test drove a JL and loved it. I excepted the offer that they gave me on my trade-in JK. We agreed on a price it and it was late in the day and they were kind of rushing me because the place was closing soon. When I was in the financing office. They were relentless with the extended warranty I said no about 10 times. After rushing through the paperwork a few days later I noticed I was charged for the warranty and I paid full sticker price for the jeep. I called Jeep Warrantees department and they reimbursed me for the warranty but it was still being financed under the initial price so I paid for the finance charges on a warranty that I didn’t use. Between sneaking in the warranty and paying full sticker price when we agreed on a lower price I thought the whole practice was deceitful. It’s a shame because I like the dealership but I probably will not buy a truck from them again because of this experience.

May 26, 2021

Alise is the bomb!!Whatever I needed she catered to me Alise is the bomb!! Whatever I needed she catered to me . This my second ram with her and would never go to anyone else . The hole experience was p More

by Wshbown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alise Bitic
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thanks for taking time to share your experience with us! We are glad that Alise was able to take care of you so you could get a new RAM. We look forward to working with you again in the future here at Security Dodge Chrysler Jeep Ram.

May 25, 2021

I went to Security for a recall that was supposed to take 1 hour. It may have taken over 1 hour but when I checked with the service advisor after 1.5 hours he told me that the mechanic was on a ‘road test’ More

by Josephdunn114
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown
May 26, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hello, Thank you for sharing your feedback with us. I would like to speak with you to remedy your recent experience regarding any wait times that weren't to your standards. Please contact me when you are available. Thank you. Best, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

May 25, 2021

The other place I bring my car to gives a quick interior wipe and car wash. I spent $800 on breaks alone I think is crazy the least you could do is justify it with a car wash. Not sure what the difference More

by RANDALLP184
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
May 26, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the wonderful review, Randall! We are glad to know that you enjoy coming to our Service Department. We are always here to help!

May 25, 2021

Great desk guy and a super fantastic parts and maintanance manager, Always honest and straight with you. Never have to go back and they really work with your schedule More

by sean1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John LaFrancesca, Jesse Ciraolo
May 25, 2021 -

sean1127 responded

John and the crew there are top notch I wouldn’t go any other place!!

May 26, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi Sean, Thank you for your positive review. It is wonderful to hear that are team have been honest and straight forward while working around your schedule. Thank you for choosing Security Dodge Chrysler Jeep Ram and we hope to see you again.

May 25, 2021

Always courteous and quick service when I get my jeep serviced while waiting. The waiting room is clean and fully stocked, excellent service given always. More

by cookie6792
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alise Bitic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elvis Duran, Amber Brittan, Michael Cotter, Kabir Ajenishe, Dylan Doyle
May 26, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi Cookie, Your feedback is important to us. We are delighted to know that you consistently receive courteous and timely service from our team. Thank you for choosing Security Dodge Chrysler Jeep Ram and we hope to continue to assist with all of your future automotive needs.

May 25, 2021

I’m on my second jeep and have always had a pleasant experience with the service dept. always quick and courteous. The drive up service is very convenient More

by MEKELLY16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
May 26, 2021 -

Security Dodge Chrysler Jeep Ram responded

We are pleased to hear you had such a positive experience with us, Kelly! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!

May 24, 2021

A little over priced but good service glad to have purchased my vehicle here rather than garden city jeep. Will come back for service again More

by nicolesalamone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Doyle
May 25, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi there, thank you for the kind words for our team at Security Dodge Chrysler Jeep Ram! We're happy to have helped you with your vehicle services. Let us know if there is anything else we can do for you.

May 22, 2021

Gabby was great, kept me up dated and helped me throughout the entire process. She was so helpful in helping me get my truck repaired! More

by Jorge Moreira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Vigs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Security Dodge Chrysler Jeep Ram responded

Glad to learn that you were impressed with our service. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 22, 2021

Service department I went here for a tire that kept loosing air. They said they were able to patch it. The staff was very nice. 20 minutes after i left tire was flat I called a young girl picked up an More

by cazc911
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dylan Doyle
May 26, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hello, Your satisfaction is important to us and I would like to speak with you to better address your recent service experience. Please contact me when you are free. Thank you. Best, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

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