Security Dodge Chrysler Jeep Ram - Service Center

Michelle is pleasant all the time. She greets you and you feel welcomed. She explained how it would go and an appropriate time that it would take. Work was done on time. feel welcomed. She explained how it would go and an appropriate time that it would take. Work was done on time. More

Excellent service. These guys go above and beyond. I was accommodated in every which way to the best of their ability. I’ll be coming here instead of me selling dealer. accommodated in every which way to the best of their ability. I’ll be coming here instead of me selling dealer. More

Charged me for work not done!!!! Said they fixed a slow leak but looked at the wrong tire!! Other tire was still leaking air!! Put 70 pounds of pressure in the wrong tire and told me it was OK. Did not eve leak but looked at the wrong tire!! Other tire was still leaking air!! Put 70 pounds of pressure in the wrong tire and told me it was OK. Did not even put the valve cap back on the car. I got home and released 45 pounds of air from the tire they said they fixed which was the wrong tire. Absolutely unacceptable. More

Roughy the car in for oil change and they did not reset Roughy the car in for oil change and they did not reset oil light. Claimed it was reset and I had to bring it back for them to show them that it was Roughy the car in for oil change and they did not reset oil light. Claimed it was reset and I had to bring it back for them to show them that it was not done. Did they even change my oil?? More

I would rate service -5 stars if i could. Theres no point in making an appointment because thats not when they look at your car. The appointment is just to speak to an advisor. They overbook themselves. My c in making an appointment because thats not when they look at your car. The appointment is just to speak to an advisor. They overbook themselves. My car sat there for an entire work shift never being touched until the next day at 8pm and im guessing its because i called inquiring about it. It took them 4 days to finish a diagnostic test that didnt even have a solution to my problem. They diagnosed my car incorrectly and then listed obscene prices to get things fixed. Poor communication, i had to continuously call the front desk because chate never answered his office phone. When he did communicate, it was through text and wouldn't reply to my responses. He refused to tell me when my car would be ready for pick up. I figure they dont give estimated times because they are so backed up. Please do not bring your car here EVER! More

I arrived and found a spotless parking area as well as inside the dealership. Everyone appeared busy with their work and were friendly and polite asking me what I needed help with. I felt a confidence in inside the dealership. Everyone appeared busy with their work and were friendly and polite asking me what I needed help with. I felt a confidence in how they carried themselves. More

Natalie Jenkins sent me an e mail, I called her 3 times left messages never heard from her. The service center is ok but it shouldn’t have taken 3 hours to balance the tires. left messages never heard from her. The service center is ok but it shouldn’t have taken 3 hours to balance the tires. More

I got ripped off when I first bought the jeep. So not a big fan. Was sold a warrantee I didn’t ok. And paid full sticker price after looking at all my paperwork. big fan. Was sold a warrantee I didn’t ok. And paid full sticker price after looking at all my paperwork. More

Alise is the bomb!!Whatever I needed she catered to me Alise is the bomb!! Whatever I needed she catered to me . This my second ram with her and would never go to anyone else . The hole experience was p Alise is the bomb!! Whatever I needed she catered to me . This my second ram with her and would never go to anyone else . The hole experience was perfect for me Thank you Alise More

I went to Security for a recall that was supposed to take 1 hour. It may have taken over 1 hour but when I checked with the service advisor after 1.5 hours he told me that the mechanic was on a ‘road test’ 1 hour. It may have taken over 1 hour but when I checked with the service advisor after 1.5 hours he told me that the mechanic was on a ‘road test’ and to wait outside for the mechanic. After waiting outside for over 25 minutes I went back in the the service desk and asked where did the mechanic go and told the advisor to call the mechanic to see if he was lost. The mechanic walked up to me 2 minutes later and told me my truck was parked ‘over there’ and handed me my keys. No explanation no apology. Seemed to be a very young and inexperienced staff working that evening shift. More