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Security Dodge Chrysler Jeep Ram - Service Center

Amityville, NY

4.0
1,864 Reviews

1,864 Reviews of Security Dodge Chrysler Jeep Ram - Service Center

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June 02, 2021

Took the van in for recalls, 3 months later they still have the van. Stating they are awaiting parts and found other things that needed fixing. Called the service department for someone to call us back. T More

by lgordon0
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dianna Oneil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jun 03, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for choosing to work with Security Dodge Chrysler Jeep Ram for your recall. I would like to learn more about your situation. Would you mind reaching out to me directly at your convenience? I hope to hear from you soon. Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

June 02, 2021

I just had an inspection but it was done very quickly. Friendly service. Fine fine fine. Don’t need twenty five words. Thank you very much. More

by ronaldconers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jun 03, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi Ronald, Your review is important to us. It pleases us to know that your experience was friendly and timely. Thank you for choosing Security Dodge Chrysler Jeep Ram and we look forward to your next visit.

June 01, 2021

The service received at Security Dodge was professional and courteous. The employees were right on point with my time frame for completion of work which helped me plan my day. The complimentary coffee and More

by ithejman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jagtiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jun 02, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for sharing how our team at Security Dodge Chrysler Jeep Ram took care of your day. We're glad you enjoyed the amenities. Feel free to stop by again if we can assist with any other service needs!

June 01, 2021

The service was ok beside the 4 days it took to look at my truck to tell me what was wrong. 25 words is too many More

by deanfitrakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Doyle
Jun 02, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the feedback, Dean. We are glad to see that you found the service at Security Dodge Chrysler Jeep Ram to be satisfactory, but would like to speak with you about the length of time you waited for a diagnosis. Please consider reaching out to me at your earliest convenience. Thank you, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

June 01, 2021

For the most part the service was quick. The team is friendly. Seat and steering wheel covered. Only needed oil change and new wipers. Wipers were kind of expensive but I do not have time to do myself. More

by Cotero9522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kabir Ajenishe
Jun 02, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the excellent review! We will be sure to share your feedback with the team. If Security Dodge Chrysler Jeep Ram can do anything else for you, please be sure to let us know.

June 01, 2021

Dianna my service advisor was an absolute pleasure to work with including the rest of the staff whom where courteous and knowledgeable with a positive attitude.. extremely happy with my experience. More

by fkeshtgar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jun 02, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the outstanding review! We are thrilled to learn that Dianna went above and beyond with her courteous and personable service. The pleasure was ours, Security Dodge Chrysler Jeep Ram welcomes you back at any time.

May 31, 2021

Dianna was great. Knows her product knows her job. Thanks for making me feel like I was the only customer she had. Job was diagnosed and repaired with no issues More

by Bandaloro
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi Bandaloro, thanks for sharing your five-star feedback for Dianna! We're thrilled to know our team at Security Dodge Chrysler Jeep Ram has given you excellent service. We truly appreciate your support and look forward to serving you again in the future.

May 29, 2021

Service was great. Wait time was reasonable. Hated the policy of having to pay a surcharge to use a credit card. Additional charges were waived in this case, but the policy remained in effect. Not good fo More

by Phil D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
May 30, 2021 -

Security Dodge Chrysler Jeep Ram responded

Phil, Thank you for taking the time to share your positive service experience with our team at Security Dodge Chrysler Jeep Ram. We appreciate your feedback and if there is anything additional you would like to discuss, please do not hesitate to reach out. Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

May 29, 2021

Great service, friendly and helpful people, convenient hours, clean comfortable environment to wait in. A good service experience that focuses on the customers needs and efficiency More

by JUDJED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
May 30, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi there, It makes us happy to know that you received great service during your recent visit. We appreciate your feedback and at Security Dodge Chrysler Jeep Ram we hope to continue to assist with all of your future automotive needs.

May 29, 2021

Once you drop off your vehicle, then seems to be a communication problem. Very hard to get in touch with your service adviser. Still having same problems with vehicle. Same check engine light and code More

by Robert Carleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny in service department
May 29, 2021 -

Security Dodge Chrysler Jeep Ram responded

Robert, Thank you for taking the time to share your review. I would like to speak with you regarding our level of communication and the condition of your vehicle. Please do not hesitate to reach out to me at your own convenience. I look forward to hearing from you to address your feedback. Best, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

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