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Security Dodge Chrysler Jeep Ram - Service Center

Amityville, NY

4.0
1,864 Reviews
Call Service Center (631) 201-4645

1,864 Reviews of Security Dodge Chrysler Jeep Ram - Service Center

Sort by
June 30, 2021

Great Service, Michelle explained everything and was very courteous. Service area was clean and the waiting area was also clean. Entire process was very easy. More

by Pec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle, Dylan Doyle
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Jul 02, 2021 -

Security Dodge Chrysler Jeep Ram responded

We are happy to know that you had a 5-star experience with our Service Department at Security Dodge Chrysler Jeep Ram and to know that our team provided great service. We value your business, and we are always here to help!

June 29, 2021

2 plus hours is a bit much for an express service More

by BIGRAY6971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Report | Print
Jun 30, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the positive star rating. Security Dodge Chrysler Jeep Ram appreciates your business.

June 29, 2021

Ok. They did not reset my oil change warning after oil change. More

by lisacirenza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi, Thank you for bringing this situation to my attention. I would like to learn more about your recent service visit. Please feel free to contact me so I can address your review. I appreciate your time. Best, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

June 29, 2021

Diana rocks!!! My truck broke down for the 1st time in 190K miles and she made sure the remedy was swift and painless. I had my truck back when I needed it, thanks to her! More

by dalubowicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the excellent review! We are so happy to learn that your truck was serviced so quickly and had you back on the road safely in no time. If Security Dodge Chrysler Jeep Ram can be of future service, please be sure to let us know.

June 29, 2021

The best service and Dianna is so helpful. They service was very fast and hassle free. Dianna really goes above and beyond to provide the best experience! More

by DrewBoxer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the amazing review. Our number one priority is being sensitive to your needs. Come see us again when the time comes.

June 28, 2021

Very happy dealing with this dealership. Everyone is very nice. We were in and out today. We will definitely be coming back here when our leases are up. More

by jcutrone6197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Report | Print
Jun 29, 2021 -

Security Dodge Chrysler Jeep Ram responded

Security Dodge Chrysler Jeep Ram thanks you for the 5-stars. We are glad your experience with our team was nice. Safe travels.

June 28, 2021

My experience was quick and easy. Clear communication, would completely recommend. Waiting room/showroom is very nice with a tv and comfy couches More

by Nkap19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Report | Print
Jun 29, 2021 -

Security Dodge Chrysler Jeep Ram responded

Security Dodge Chrysler Jeep Ram thanks you for the positive star rating. We are glad you had a wonderful experience with our team.

June 27, 2021

Service advisor really tried to get part covered under warranty More

by Chris2ip
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dylan Doyle
Report | Print
Jun 28, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the positive star rating. Security Dodge Chrysler Jeep Ram appreciate your business.

Jun 28, 2021 -

Chris2ip responded

My experience with Chrysler Dodge in Westbury was absolutely horrendous! The aervice manager Kelly was the worst! No one had any forrect info regarding my vehicle. Complete run around from everyone there! Towed vehicle out to be repaired at a different shop.

June 27, 2021

Great, quick service and called right when the car was done. More

by ndellicurti21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Oneil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kabir Ajenishe
Report | Print
Jun 29, 2021 -

Security Dodge Chrysler Jeep Ram responded

Always happy to assist!

June 26, 2021

Brought my truck in for service that was supposed to have specific work done. Turns out after waiting 2-1/2 hours I was told they didn’t have the parts and I would have to come back. I took time off work for More

by GREHRL
Recommend Dealer
Yes
Employees Worked With
Angel, Ahmad Hosman
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Jun 27, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for bringing your truck to Security Dodge Chrysler Jeep Ram for your service needs. We would appreciate the opportunity to learn more about this. Would you mind reaching out about this when you have the opportunity? We appreciate your time. Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

Jun 27, 2021 -

GREHRL responded

Three things needed work which I mentioned when making the appointment: - I had an IOU for 2 tires which I mentioned while making the appointment. I assumed they would know which tires they were and make sure they were in stock before I came in. They did not have the correct matching tires. - One time the display went completely blank and associated controls were unresponsive, I shut the engine down and restarted a few times, still was blank and unresponsive. Drove it for about 20 minutes while blank and no controls. Stopped for about half hour then started and the display came back to life. I was told it was probably a software update. When I got to the dealership. they said it was not an update and the entire display would have to be replaced, none in stock. - My tailgate latch sometimes sticks and I have to jiggle the tailgate to unlatch. I had this problem with my previous truck and they made an adjustment and it worked fine after that. This time they said the latch needs to be replaced and of course, not in stock.

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