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Security Dodge Chrysler Jeep Ram - Service Center

Amityville, NY

4.0
1,863 Reviews

1,863 Reviews of Security Dodge Chrysler Jeep Ram - Service Center

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December 27, 2012

car has been in for service multiple times for the same problem. When I purchased the car, the dealership used a sales pitch that stated that they have free loaner cars. However, they always give you a har More

by luca1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Neuendorf
Jan 10, 2013 -

Security Dodge Chrysler Jeep Ram responded

Security Dodge Chrysler Jeep Ram SRT would like to apologize for any difficulty you may have had with obtaining a loaner car. We do apologize, but since the storm our service department has been unusually busy. Unfortunately, we do not have an unlimited supply of loaners, and they are available by appointment. We never want a customer to leave here feeling they weren't properly serviced. Security DCJR SRT is commited to customer service and satisfaction. In the future, you may deal directly with our service manager, Mike DiSanti to schedule your service and reserve your loaner.

September 24, 2011

Everyone was very pleasant to talk to and my wife and I liked the cleanliness of the showroom and shop, and rather easy going sales process. I only wish that I was told about the new engine available for t More

by Trackman499
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Egan, Sales & Mel Karp, Service
May 11, 2011

John was great to work with. He took the time to explain everything I needed to have done for my 28,000 mile check up and even explained to me about my upcoming 30,000 mile check up and promised to arrange More

by tricia103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john goetz
May 10, 2011

My sales experience at this deal was stellar. However, everytime I have to have my vehicle serviced, I don't feel as if they treat me seriously because I am a young woman. I asked for my vehicle to be cl More

by teresalynnhansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Goetz
April 16, 2011

I arrived at the service center at 8:55am on a Saturday. It took me 1 hour to drop off my truck. After speaking with the service advisor and being told I would have to pay $150 for services that weren't ev More

by MLevi781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
April 05, 2011

just like you to know service always goes so smoothe just like you to know service always goes so smoothe and sales victor caputo takes his time to make the sale go so easy and dominick More

by nuklnevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
also new victor caputo / dominick in financing
March 03, 2011

I have given you this below normal rating because I believe that the work was not done according to my acceptance. The brakes are still making noise and also I submitted a coupon for a special price fo More

by jseaman3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Goetz
February 28, 2011

Found it strange that customers waiting for service had to pay for coffee/tea. I cannot believe the dealership has to charge for this. We pay enough for cars/trucks/suvs & to have them serviced at the deal More

by mbargfrede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goetz
February 26, 2011

2/19/11-8:30 AM-visited parts dept to get new license plate holder for front plate (old one was cracked by someone backing into it). Was quoted price of $23 & would have to be gotten from warehouse for M More

by caseystengel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts Dept & Service Mgr
February 24, 2011

I previously had a horrible experience at Herbie Dodge and the service and people here at Security were 10xs friendlier, and I had a better overall experience and would recommend to friends. I will also b More

by Jennie18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Diane and sherry
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