Security Dodge Chrysler Jeep Ram - Service Center

My sales experience at this deal was stellar. However, everytime I have to have my vehicle serviced, I don't feel as if they treat me seriously because I am a young woman. I asked for my vehicle to be cl everytime I have to have my vehicle serviced, I don't feel as if they treat me seriously because I am a young woman. I asked for my vehicle to be clean (I did not want any grease on the seats or the interior) and he sort of brushed it off until I said last time the manger made a note and it was only until then that he made a hand written note to keep the vehicle clean. More

I arrived at the service center at 8:55am on a Saturday. It took me 1 hour to drop off my truck. After speaking with the service advisor and being told I would have to pay $150 for services that weren't ev It took me 1 hour to drop off my truck. After speaking with the service advisor and being told I would have to pay $150 for services that weren't even necessary I got very upset. When I first leased the vehicle I was told I would not have to pay for oil changes. The advisor told me he would look into that and call me with an answer. We live 45 minutes away and did not want to get a call later in the day only to find out I would be charged for something my husband could do at home. After finally getting an answer an hour later we left my truck there. As it neared 2pm (knowing the service dept closed at that time) I called the service dept to check on my car for I had not heard anything yet. We were told when I called at 1:45pm that we can come to pick up my truck but had to pay over the phone because by the time we got there no one would be there, which is understandable. We got to the dealership and picked up the invoice and my key at the sales desk. After looking it over we noticed it said there was a recall on my truck. Why were we never told after the few times we spoke to the service dept on the phone? That is unacceptable. The customer service in the service dept is horrible. They make you feel unwanted and that we were a bother to them for coming in for a service we were told we needed to come for. Overall it was not a good experience and I hope it doesn't happen again. More

just like you to know service always goes so smoothe just like you to know service always goes so smoothe and sales victor caputo takes his time to make the sale go so easy and dominick just like you to know service always goes so smoothe and sales victor caputo takes his time to make the sale go so easy and dominick in financing does the best to make my payments where I feel comfortable . thanks I iwould and do recommend security dodge More

I have given you this below normal rating because I believe that the work was not done according to my acceptance. The brakes are still making noise and also I submitted a coupon for a special price fo believe that the work was not done according to my acceptance. The brakes are still making noise and also I submitted a coupon for a special price for an oil change and that discount was never given to me on my receipt for the work done. Therefore, I most likely will not have work done on my 2007 Dodge Caravanby Security Dodge in the future. More

Found it strange that customers waiting for service had to pay for coffee/tea. I cannot believe the dealership has to charge for this. We pay enough for cars/trucks/suvs & to have them serviced at the deal to pay for coffee/tea. I cannot believe the dealership has to charge for this. We pay enough for cars/trucks/suvs & to have them serviced at the dealer and then to be charged for a beverage, is insulting. More

2/19/11-8:30 AM-visited parts dept to get new license plate holder for front plate (old one was cracked by someone backing into it). Was quoted price of $23 & would have to be gotten from warehouse for M plate holder for front plate (old one was cracked by someone backing into it). Was quoted price of $23 & would have to be gotten from warehouse for Monday delivery. Gave rep (young thin guy) my phone #-said he would call when ready. 2/23/11-no call received. Called parts dept-said part was in & that they had called. I have answering machine & there was no message nor any call when someone was home. 2/24/11-my son brought car in at 12:55 PM. Work wasn't completed until 3 PM. Bill was $46.81 (part #4806019-AC). Why was part twice the quoted price? There was no labor cost listed. Why did it take two hours to install a simple holder? If the shop was really busy, why didn't the Service Mgr let him know? There's a definite lack of communication & a concern about prices. I'm not happy that a simple task got messed up. I hesitate to engage in any involved costly work in the future. Let me know your opinion. I'm interested in your input. Thanks. More

I previously had a horrible experience at Herbie Dodge and the service and people here at Security were 10xs friendlier, and I had a better overall experience and would recommend to friends. I will also b and the service and people here at Security were 10xs friendlier, and I had a better overall experience and would recommend to friends. I will also be back soon to look for a new vehicle Thank you for everything More

The service department is excellent and the employee's working were great, never had a bad experience when I go for service. My vehicle has alway's been serviced in one hour or less. I'm sorry, I don't al working were great, never had a bad experience when I go for service. My vehicle has alway's been serviced in one hour or less. I'm sorry, I don't always remember names, but I never had a problem. I also enjoy looking at the new vehicles while I'm there and also relax while watching your television. The visit is very relaxing. More

I came in for an oil change and to install uconnect into my Wrangler. I first dealt with John, but Danny came in to introduce himself and helped out along the way as well. Both gentlemen were pleasent to wo my Wrangler. I first dealt with John, but Danny came in to introduce himself and helped out along the way as well. Both gentlemen were pleasent to work with. The whole process within itself took very little time. They explained what they did and helped me use my new product after everything was said and done. More

This dealership does it right. The professional people at this dealership make a huge difference. From the sale of the vechile. financing, delivery and subsequent service calls, Security is the best dealersh this dealership make a huge difference. From the sale of the vechile. financing, delivery and subsequent service calls, Security is the best dealership I have encountered in my 30+ years of buying new cars. Total Satisfaction! More