Security Dodge Chrysler Jeep Ram - Service Center

I don't know what's going on. I already sent three reviews. Anway, i'll try again. Last year i purchased a 2012 challenger SXT redline tri-coat pearl. Kevin Egan was my sales rep. Anyway, Kevin three reviews. Anway, i'll try again. Last year i purchased a 2012 challenger SXT redline tri-coat pearl. Kevin Egan was my sales rep. Anyway, Kevin was a pleasure to deal with. He didn't pressure me to rush the sale. The dealership was clean and relaxing. Kevin is the man to see for sales.. Last week i took the challenger in for a NY state Insp. and 1000 mile check up. Dianna the service adviser took me right in and had the tech. right on it. I relaxed in the showroom , spoke to Kevin, had a cup of coffee. Then after a while Dianna informed me my car was good to go. Waited a couple of hours, not to bad. Dianna did inform me a couple of times that my care would be ready soon. All ia all, i highly recommend security. Good job , Thanks Kevin and dianna. MrLoPorto More

Everyone was very pleasant to talk to and my wife and I liked the cleanliness of the showroom and shop, and rather easy going sales process. I only wish that I was told about the new engine available for t liked the cleanliness of the showroom and shop, and rather easy going sales process. I only wish that I was told about the new engine available for the 2012 Wrangler. That it is more efficient and powerful. I would have wanted that instead. Especially when I told the sales rep that the M.P.G.'s were my biggest concern. More

John was great to work with. He took the time to explain everything I needed to have done for my 28,000 mile check up and even explained to me about my upcoming 30,000 mile check up and promised to arrange everything I needed to have done for my 28,000 mile check up and even explained to me about my upcoming 30,000 mile check up and promised to arrange a loaner car> My car was ready with 1/2 hour of the time promised I have had nothing but great service at all my check ups and wouldn't think about going anywhere else. Also the waiting area is beautiful and confortable. Thank you everyone at Security Dodge Service. More

My sales experience at this deal was stellar. However, everytime I have to have my vehicle serviced, I don't feel as if they treat me seriously because I am a young woman. I asked for my vehicle to be cl everytime I have to have my vehicle serviced, I don't feel as if they treat me seriously because I am a young woman. I asked for my vehicle to be clean (I did not want any grease on the seats or the interior) and he sort of brushed it off until I said last time the manger made a note and it was only until then that he made a hand written note to keep the vehicle clean. More

I arrived at the service center at 8:55am on a Saturday. It took me 1 hour to drop off my truck. After speaking with the service advisor and being told I would have to pay $150 for services that weren't ev It took me 1 hour to drop off my truck. After speaking with the service advisor and being told I would have to pay $150 for services that weren't even necessary I got very upset. When I first leased the vehicle I was told I would not have to pay for oil changes. The advisor told me he would look into that and call me with an answer. We live 45 minutes away and did not want to get a call later in the day only to find out I would be charged for something my husband could do at home. After finally getting an answer an hour later we left my truck there. As it neared 2pm (knowing the service dept closed at that time) I called the service dept to check on my car for I had not heard anything yet. We were told when I called at 1:45pm that we can come to pick up my truck but had to pay over the phone because by the time we got there no one would be there, which is understandable. We got to the dealership and picked up the invoice and my key at the sales desk. After looking it over we noticed it said there was a recall on my truck. Why were we never told after the few times we spoke to the service dept on the phone? That is unacceptable. The customer service in the service dept is horrible. They make you feel unwanted and that we were a bother to them for coming in for a service we were told we needed to come for. Overall it was not a good experience and I hope it doesn't happen again. More

just like you to know service always goes so smoothe just like you to know service always goes so smoothe and sales victor caputo takes his time to make the sale go so easy and dominick just like you to know service always goes so smoothe and sales victor caputo takes his time to make the sale go so easy and dominick in financing does the best to make my payments where I feel comfortable . thanks I iwould and do recommend security dodge More

I have given you this below normal rating because I believe that the work was not done according to my acceptance. The brakes are still making noise and also I submitted a coupon for a special price fo believe that the work was not done according to my acceptance. The brakes are still making noise and also I submitted a coupon for a special price for an oil change and that discount was never given to me on my receipt for the work done. Therefore, I most likely will not have work done on my 2007 Dodge Caravanby Security Dodge in the future. More

Found it strange that customers waiting for service had to pay for coffee/tea. I cannot believe the dealership has to charge for this. We pay enough for cars/trucks/suvs & to have them serviced at the deal to pay for coffee/tea. I cannot believe the dealership has to charge for this. We pay enough for cars/trucks/suvs & to have them serviced at the dealer and then to be charged for a beverage, is insulting. More

2/19/11-8:30 AM-visited parts dept to get new license plate holder for front plate (old one was cracked by someone backing into it). Was quoted price of $23 & would have to be gotten from warehouse for M plate holder for front plate (old one was cracked by someone backing into it). Was quoted price of $23 & would have to be gotten from warehouse for Monday delivery. Gave rep (young thin guy) my phone #-said he would call when ready. 2/23/11-no call received. Called parts dept-said part was in & that they had called. I have answering machine & there was no message nor any call when someone was home. 2/24/11-my son brought car in at 12:55 PM. Work wasn't completed until 3 PM. Bill was $46.81 (part #4806019-AC). Why was part twice the quoted price? There was no labor cost listed. Why did it take two hours to install a simple holder? If the shop was really busy, why didn't the Service Mgr let him know? There's a definite lack of communication & a concern about prices. I'm not happy that a simple task got messed up. I hesitate to engage in any involved costly work in the future. Let me know your opinion. I'm interested in your input. Thanks. More