Security Dodge Chrysler Jeep Ram - Service Center
Amityville, NY
1,864 Reviews of Security Dodge Chrysler Jeep Ram - Service Center
Amazing Service The Service Department seems to actually care about getting getting my Grand Cherokee back up to snuff. Based on my experience at other dealers, I tho The Service Department seems to actually care about getting getting my Grand Cherokee back up to snuff. Based on my experience at other dealers, I thought my Jeep's issue was going to take days to diagnose and repair, but these guys called me after having the car in the shop for only a couple of hours. The only thing that could make the experience better is if they had more loaner vehicles for the customers. More
Service Dept is Horrible This is overall an ok dealership, but follow up of Service Department is horrible. My first experience was they needed to order a part. 3 weeks went This is overall an ok dealership, but follow up of Service Department is horrible. My first experience was they needed to order a part. 3 weeks went by and no follow up whether or not they received the part. I called and found out the parts dept received 2 weeks go and never notified the service dept. Then I brought my car in on 1/6 for engine issue. Called this morning at 8:40AM. Told by Dennis that tech was looking at it and would call me back in a few. Never called me back and still no update. Seems like you have to be overly persistant to get answers etc. More
Staff was great and informative Very pleased with the service dept. my vehicle was good as new when it was returned. Staff was exceptionally pleasant and informative. The service dep Very pleased with the service dept. my vehicle was good as new when it was returned. Staff was exceptionally pleasant and informative. The service dept was able to get the parts and fix my problem quickly. More
service adviser Service provided without sheduled appointment. Diagnosed problem and advised of time required for repair. Very pleased with service and time required Service provided without sheduled appointment. Diagnosed problem and advised of time required for repair. Very pleased with service and time required for repair.Highly recommend Security Dodge Chrysler Gem for service. More
I was taken care of by Bill Davolio and Nick Messina. I brought my car in for an unscheduled appointment, as over the recent snow storm my battery had died and leaked battery acid causing further difficult brought my car in for an unscheduled appointment, as over the recent snow storm my battery had died and leaked battery acid causing further difficulties. Bill arranged for me to come in immediately, even offering to help set me up with a tow truck if necessary. Luckily I was able to have my caliber jumped and I brought it right to Security. Upon arrival, I was greeted by Nick before I even got out of my car who showed tremendous customer service and care with my vehicle. Nick also took the time to listen to my problem and assured me that I would be taken care of immediately and be back on the road in no time. As promised by both Bill and Nick, I was seen immediately and was in and out in less than an hour! I am extremely satisfied with my experience here with Security and due to such customer service exhibited by both Bill and Nick, I would gladly come here again for any future services. A big thank you to both of these gentlemen!!! More
I was taken care of immediately ahead of my scheduled appointment and did not have to wait, which is important to me. The service representative was friendly and professional and gave me a extremely reas appointment and did not have to wait, which is important to me. The service representative was friendly and professional and gave me a extremely reasonable estimate on how long the service would take. My car was completed well ahead of the estimate and completed to my satisfaction. The waiting area is very clean with a large screen TV and coffee. I highly recommend this dealership. More
Check Engine indicator appeared. I was able to schedule an appointment for the time and date that fit my schedule. The problem was corrected on the first attempt. I picked up the vehicle at the specified t an appointment for the time and date that fit my schedule. The problem was corrected on the first attempt. I picked up the vehicle at the specified time and it has been flawlessly. The staff was courteous and knowledgeable. More
they are serving me for 3 years and never had a problem without solving friendly and professionally, answered all my questions and recommend me different options to choose from without solving friendly and professionally, answered all my questions and recommend me different options to choose from More
Todays visit date 9/7/13 This visit was my first and Todays visit date 9/7/13 This visit was my first and was the best experience I have ever had at any dealership. Every face was friendly and had a s Todays visit date 9/7/13 This visit was my first and was the best experience I have ever had at any dealership. Every face was friendly and had a smile the vibes the employees, and workers were great, it is an all in one great experience. This dealership is by far the biggest I had ever been to, the waiting room is pretty big they have all fresh refreshments, and lots of top notch comfortable seating everywhere, and TV entertainment for all. The show room is really big what can I say what a great dealership, I just wish I found them sooner. This is my new 2nd home and will be for a long time. If you are looking for a great dealership with exceptional experience with all friendly people go to Security Dodge In Amityville you will not regret it, it has been the best experience for me On this first day I met with Dianna O'Neil she went above and beyond to make sure I was a satisfied customer and gave me great advise, thank you Dianna thank you all, Keith. More
I bought my RAM 1500 brand new in 2009. Since then I have had all the service performed by Security Dodge. In every case they have shown me how much they appreciate me as a customer. All the services have had all the service performed by Security Dodge. In every case they have shown me how much they appreciate me as a customer. All the services performed have done correctly the first time. My truck is always returned to me as clean as when I brought it in. The service staff always explain all charges and answer all my questions prior to the work being performed and if something is discovered during the repairs/service they stop, explain the issue to me along with any additional charges, and ask my permission to proceed. In short I highly recommend this dealership for both sales and service (this is the third car I have purchased from them). More