Security Dodge Chrysler Jeep Ram - Service Center

Service/Recall I had an issue with my ignition switch. I received a recall notice but Security could not schedule me until July 2nd. Well on Thursday June 25th (the I had an issue with my ignition switch. I received a recall notice but Security could not schedule me until July 2nd. Well on Thursday June 25th (the day of my daughter's High School graduation) the ignition just shut off and I could not start the car. I had it towed to Security and Craig (Service Manager) called to let me know he received my car. He even came in on his day off on Saturday to see how my car was coming along and called me to put me at ease. I was able to pick up on my Saturday afternoon at the showroom. Thank you so much for the quick response in taking care of this major problem. More

Great Experience with buying now with SERVICE!!! A few weeks ago I had the pleasure of taking my Durango in for service, the Service Rep immediately heard my concerns and addressed them even though i A few weeks ago I had the pleasure of taking my Durango in for service, the Service Rep immediately heard my concerns and addressed them even though it was 4pm in the afternoon when other service centers start slowing down she without hesitation took the car in and checked it out. She didnt try to sale me extra services or items, extremely professional. While there, the salesman who sold me the car greeted me and asked the Service Rep what was wrong with the car, which shows that he cared and didnt change once I signed my name on the dotted line. I was pleased with the wait time as it was less than an hour and I was done. More

Excellent Troubleshooting Skills and Thoroughness My car had been rear-ended and repaired elsewhere. There were still issues that were not properly addressed, even after multiple returns and was gett My car had been rear-ended and repaired elsewhere. There were still issues that were not properly addressed, even after multiple returns and was getting nowhere getting it fixed right. I had not used Security service in the past for logistical reasons but made it a point to give Security a try. I described the problem in a note when left the car in the evening after service closed. Early the next morning the note was responded to by Craig. He fully understood the issue and proceeded to troubleshoot the problem as described. By noon Craig had not only found the source of the fault but thoroughly checked the entire car to see if there were any issues of concern and gave me a list. He explained everything in terms that I could understand so I was able to determine which of the items I wanted fixed immediately and which could wait a little longer. The work was extensive but completed by the end of the next day. I am completely satisfied with the service and will use Security service in the future. More

Solving issues Once again I left totally satisfied, I went in just for an oil change. And mentioned I probably needed to schedule another appointment for electric se Once again I left totally satisfied, I went in just for an oil change. And mentioned I probably needed to schedule another appointment for electric seat and shifting concerns. Well I was wrong after a brief wait I was led to a technician Frank who I was able to explain the issues to. He was obviously a highly trained mechanic and diagnostic expert cause all issues were resolved. My Durango performs perfectly and Frank is a true gentleman and an asset to your staff. The service manager was extremely helpful and kept appoligizing for the wait, believe me it was well worth it. This is my 2nd vehicle bought and I am not switching, it is a 45 minute drive and is well worth the trip for such outstanding and thorough service and care. Thank You Again, More

Inspection/parts I brought my Jeep in for an inspection on a busy Friday. I was in and out within an hour. Brandon was friendly and efficient. I brought my Jeep in for an inspection on a busy Friday. I was in and out within an hour. Brandon was friendly and efficient. More

Amazing Service The Service Department seems to actually care about getting getting my Grand Cherokee back up to snuff. Based on my experience at other dealers, I tho The Service Department seems to actually care about getting getting my Grand Cherokee back up to snuff. Based on my experience at other dealers, I thought my Jeep's issue was going to take days to diagnose and repair, but these guys called me after having the car in the shop for only a couple of hours. The only thing that could make the experience better is if they had more loaner vehicles for the customers. More

Service Dept is Horrible This is overall an ok dealership, but follow up of Service Department is horrible. My first experience was they needed to order a part. 3 weeks went This is overall an ok dealership, but follow up of Service Department is horrible. My first experience was they needed to order a part. 3 weeks went by and no follow up whether or not they received the part. I called and found out the parts dept received 2 weeks go and never notified the service dept. Then I brought my car in on 1/6 for engine issue. Called this morning at 8:40AM. Told by Dennis that tech was looking at it and would call me back in a few. Never called me back and still no update. Seems like you have to be overly persistant to get answers etc. More