Security Dodge Chrysler Jeep Ram - Service Center

The absolute worst service department Brought my brand new charger Hellcat in for service because check engine light came on they completely dismantled the engine scratched up the paint, t Brought my brand new charger Hellcat in for service because check engine light came on they completely dismantled the engine scratched up the paint, threw all the parts in the trunk and told me they were denying warranty on my car that has 3000 miles on it wouldn't give me a reason why charge me $1,200 for Diagnostic and told me to remove the car immediately or I would be billed for storage this after having spent over $220,000 buying for vehicles from them in the last 18 months. DO NOT USE THEIR SERVICE DEPARTMENT!! More

Why is Chrysler treating me this way? I own a Chrysler 2008 Town & Country, which I regularly service at Security Dodge Chrysler GEM. This vehicle has both a lifetime powertrain warranty I own a Chrysler 2008 Town & Country, which I regularly service at Security Dodge Chrysler GEM. This vehicle has both a lifetime powertrain warranty and a maximum care lifetime wrap (added to the lifetime powertrain). On Saturday, April 30th I had the vehicle serviced for its NYS inspection. It passed the inspection, but the service representative noticed that my lifetime powertrain warranty was expired. I spoke with Bill Davolio (the service Director) to find out how a lifetime powertrain warrantee could expire. He explained that this warranty requires an inspection to be performed every 5 years in order to be maintained. I explained that I had never been told this before, and I would gladly have the inspection done right now. I also explained that at the point of sale I was told that my maximum care lifetime wrap superseded my lifetime powertrain warranty. He instructed me to contact Chrysler at 1-800-992-1997, and have them agree to reinstate the warranty if he performs the inspection. He said that I should insist on speaking to a supervisor. He gave me his card and said to call him back after that point in the process. I did this on 4/30/16 as soon as I left the dealership. At 11:26 AM I spoke with Aleshia, who told me that my warranty could not be reinstated, and I could not speak to a supervisor at that time. She assigned a case number to my call (case #29201612). Chrysler’s policy is to request a supervisor call-back which is fulfilled in 1 business day. Since that was a Saturday, 1 business day would be by Monday, May 2nd. I never received that call back on Monday. Other representatives advised me to call again on Tuesday, May 3rd (at 9:30) and demand to speak with the supervisor assigned to the case. I did this, and was met with a lie. While on the phone with Kristin at 9:35 AM on 5/3/16, I was told that the supervisor had called me back and left a voicemail at 9:32 that morning. After getting off the phone with Kristin, I checked both my cell and home voicemails, and found no message. After calling back to discuss this with the supervisor, a representative named Daniel (at 12:05 PM on 5/3/16) told me that he worked in a different office and would have to transfer me. He transferred me instead to an office in Canada, who had to transfer me back to the US. I finally spoke to a different supervisor named John, who said that they would not agree to reinstating the warranty. He said that I am a regular customer of Security Dodge Chrysler GEM, and that I should speak further with Bill Davolio since that service center that did not remind/suggest this necessary service. I had Bill Davolio’s card, and he had mentioned calling him back after I had started the process, so that was what I did. I left him a voicemail at 1:10 on 5/3/16, and another one later in the day. I called again on 5/4/16, and left another voicemail. I tried calling the regular service counter on 5/5/16, and requesting to speak with him. I was told that he was in a meeting, but they took my name and number to have him call me back. I still have not received a return phone call from Bill Davolio. My 5-year powertrain inspection should have been done on within 60 days of October 30, 2013. I have my service receipt from my 2013 NYS inspection performed at Security Dodge Chrysler GEM. On this receipt there is an area that says, “NEXT RECOMMENDED SERVICE: 30000 MILE SERVICE.” Why didn’t Security Dodge Chrysler GEM list my powertrain inspection in this area of the receipt? Why did I never receive the 1 business day supervisor call back that is Chrysler’s policy? Why has Bill Davolio still not called me back? I am a loyal Chrysler customer. Beside this vehicle, I own a 2005 Jeep Liberty. I regularly service my vehicles at Chrysler service centers, and have the receipts to prove it. Why is Chrysler treating me this way? More

The Service Department is horrible Recently came in and bought a 2014 dodge 1500 Laramie. When i bought this truck i was told so many time that the service here is great!. Well i have a Recently came in and bought a 2014 dodge 1500 Laramie. When i bought this truck i was told so many time that the service here is great!. Well i have a problem with my truck wich i have tryed to get into service and its 100% impossible. All i want them to do it take a look and listen. I just got put on hold because i asked to speak to a service manager. Infact while i am writting this i am still on hold. (10 min) when i asked to setup a service they said they can not get me in until november 9th and i can not get a loaner car until december. Does that sound right? I dont think so. (still on hold). I just recieved a V.I.P. service card in the mail lol and i cant even get them to check out my truck. Probley the worst service i have ever had! Thank you security dodge!! Gerard Hopkins More