Security Dodge Chrysler Jeep Ram - Service Center

Great Service ! I purchased a Chrysler for my boyfriend a few days before his 27th birthday. A gentlemen by TJ Thomas was very helpful & polite ! I would recommend t I purchased a Chrysler for my boyfriend a few days before his 27th birthday. A gentlemen by TJ Thomas was very helpful & polite ! I would recommend this place to my friends and family !! Thank you for great Service !!! More

New Pacifica I dealt with Katelynn over the phone and she helped to check the availability of the specific car I was interested in. This is not the closest dealers I dealt with Katelynn over the phone and she helped to check the availability of the specific car I was interested in. This is not the closest dealership to me, so it was extremely helpful to have Katelynn helping me over the phone before arriving at the dealership. Upon arriving, Katelynn introduced herself and then to the sales professional, Francine. Francine was extremely down to earth and very comfortable to work with. I was by myself with my two kids and she was very patient and accommodating with me. Most of all, she was able to get me the car I wanted that fell in my budget. When she delivered the car she even went as far as helping me to remove my car seats from my old car and helped to place them in the new car. I am very grateful to have worked with someone as caring as her. More

WARRANTY REPAIR THEY HAD TO FIX A COUPLE OF PROBLEMS ON MY 2016 DODGE GRAND CARAVAN --REAR HATCH WOULD NOT OPEN ALL THE WAY WITH THE BUTTON THEY HAD TO FIX IT TWICE B THEY HAD TO FIX A COUPLE OF PROBLEMS ON MY 2016 DODGE GRAND CARAVAN --REAR HATCH WOULD NOT OPEN ALL THE WAY WITH THE BUTTON THEY HAD TO FIX IT TWICE BECAUSE OF NG MOTOR THEY HAD JUST PUT IN FAILED...ALSO HAD RUMBLE NOISE FROM REAR OF VAN--REPLACED BAD REAR SHOCKS & HEAT SHIELD MAKING NOISE...THEY HAD PROVIDED LOANER VAN SO NOT TO MUCH OF A HASSLE ..SERVICE PEOPLE OK TRIED HARD TO FIX ITEMS... More

Damaged my NEW Promaster Van and wouldn't own up to it! I took my new Dodge Ram/ Roadtrek RV to SECURITY DODGE for warranty work . The right axle was defective and replaced. That's the good news. I took my new Dodge Ram/ Roadtrek RV to SECURITY DODGE for warranty work . The right axle was defective and replaced. That's the good news. Now the bad news. When the car was driven up for me to pick up, I discovered the 3 ft. exterior compartment door was hanging and jammed halfway open. Did they expect me to NOT notice this?On further inspection, it was evident that the aluminum brackets holding the door were bent and the plastic door was cracked. The van had to have been damaged while jacking/lift or bottoming out by one of their drivers. I brought this to the attention of the service advisor (Matt Morrison) and he turned the tables and accused me of bringing it in already damaged. Another person from service (Brandon) came out and they did a poor attempt to straighten the brackets while (attached to the vehicle), and applied double face tape so it would close and not fall open while driving. Brandon also stated "we're not paying for it". I had previously contacted Chrysler customer assistance in Michigan as several Chrysler dealerships had not properly diagnosed the axle problem. They called the service manager and then spoke with me telling me there was nothing Chrysler would do. I also left a message for the General Manager at Security Dodge and he did not return my call. Next it will be a discussion with the district manager. BOTTOM LINE: SHAME ON THE PEOPLE AT SECURITY DODGE! take pictures or do a walk around and have the service manager sign off before you leave your car or be prepared for a denial of responsibility. NO, I would NOT bring my vehicle to this dealership again! *** As of 2/20 no one from this dealership has called me after leaving additional messages for the service manager and the owner to call. I looks like I will have to take this to SMALL CLAIMS COURT! UPDATE: Mar 8 Bill Davolio agreed to cut a check for the damage estimate $ 1,350. April 3 NO CHECK . I e-mailed Bill Davolio and no response. April 7 Called Bill Davolio and he said he would look into it. April 28 Called Bill Davolio again and he said he would check with Chrysler. MAY 22 AFTER 4 MONTHS ! ****STILL NO CHECK FROM SECURITY DODGE! **** In addition Corporate Chrysler Customer Assistance promised to send a coupon for a free oil change due to my issues with Chrysler. NEVER received the coupon! LIP SERVICE all around! If I could rate this dealership and Chrysler with a ZERO I would. More

Purchased I have dealt with a lot of people in my life, but this place was by far the most friendliest and courteous people I ever met. Curtis was the best. Tha I have dealt with a lot of people in my life, but this place was by far the most friendliest and courteous people I ever met. Curtis was the best. Thank You for taking care of me! Lots of kudos to you guys. Yvette Plata More

Great experience I was thinking to buy my first car and i was doing my research on different dealers. Someone recomended me Elvis Duran and i decided to contact him. h I was thinking to buy my first car and i was doing my research on different dealers. Someone recomended me Elvis Duran and i decided to contact him. he gave me such a good customer service through the phone that i decided to go from New Jersey to Long Island. When i got there he greet me so nicely and great service. We spended the whole day over there because i had a tier 1 credit but at the end of the day it was worth it because i came out with my first 2016 Grand Cherokee and i loved it. thanks to Elvis Duran and thank you Security Dodge.....Great experience!!!! More

Terrible service department! Went for oil change and recall of a stud wrench tool! I was Told no appointment needed.! Arrived at 7:15 am. Four cars on the line. My car was just b Went for oil change and recall of a stud wrench tool! I was Told no appointment needed.! Arrived at 7:15 am. Four cars on the line. My car was just being put on the lift at 10:30! After complaining, I was told the recall required a "certified mechanic". I wasn't told anything about that when I called and said " oil change and recall. " Someone named Wendy (, not very personable, shouldn't work with customers ) tried to tell me at 10:30 " There is a plate that has a lot of screws, that has to be removed, in order to do the oil change. She said they were just starting it now!" Are you kidding? It's just being put on the lift now? 3 hours later? Just for the record, the recall didn't require anything " mechanical work" at all! Take out the recalled tool, put the replacement in its place! They sent a Service manager to speak to us and he tried to explain that when there are two things on the ticket, like mine " oil change and recall" , a "certified technician " has to do the recall! it's a separate line . the oil changes are the express line , that's why it took so long. I said why didn't they tell me that when I made the first call telling them I was coming. They tell you there are no appointments needed. Then you get here and three hours later they're trying to explain things . I told them, I work at a hospital and had a shift coming up and would need the car ASAP! They said no problem, that was at 7:15 in the morning ! When I leased this 2015 Jeep Renagade in April, I was helped by a man named Fritz. . If you ask me , he's the nicest person at the dealership! He is the most knowledgeable and the most personable. So, from now on I will only deal with Fritz. Security Dodge is lucky to have someone like Fritz, they should have him train the people in the service department on customer relations ! I was given a lot of aggravation before they returned my vehicle to me. The only other thing I was given was a few oil extra changes in the future . Shame on Security Dodge's service department! I say if it's going to take a long time to service a vehicle, they should tell you that on the phone when you call. And they should offer appointments, not just the first come first serve. This was an oil change very simple and a stud wrench replacement, it should not have taken over three hours . By the way ,I left them my cell phone number, they could have contacted me at any point during those three hours and told me that it was going to take longer! I never received any call! So if you're getting in oil change or anything done at security Dodge Bring a lunch! Not good business . Thank you Fritz for all your help! Security's Dodge is lucky to have you! More

The worst dealer service department EVER On July 26th I brought my 2008 Caliber to Security Dodge for replacement of a defective transmission. (I had purchased this transmission from Security On July 26th I brought my 2008 Caliber to Security Dodge for replacement of a defective transmission. (I had purchased this transmission from Security Dodge in June, so it was still under warranty.) Three months later and $1600.00 taken out of my pocket for unnecessary repairs due to not One but THREE misdiagnosis, I was returned a car with more problems than when I brought it in. October 13th I was FINALLY contacted and told the new transmission was installed. I picked up the car, and guess what?! The check engine light was on!!!! Now the car, mysteriously, needs a new ecm which will cost me another $ 1500.00!! This light was not on prior to my dropping it off for replacement of the transmission and it was in excellent running condition with the exception of the transmission (Remember, they've had the car since July 26th). This is the WORST service department in any dealership I have ever dealt with. They don't seem to know how to repair anything. They just seem to know how to take money out of the customer's pocket. I would NOT recommend this service dept.to anyone I know EVER!!!!!! It is terrible. More

Oil change Went for oil change at express service.Was told 1 hour.I had no problem with that.After 1 hour was told another1/2 hour.After1/2 hour was told anothe Went for oil change at express service.Was told 1 hour.I had no problem with that.After 1 hour was told another1/2 hour.After1/2 hour was told another1/2 hour.I asked for vehicle.Waited another 15 minutes and asked where vehicle was.Rudely told it's in the lot..Found vehicle without assistance and keys in ignition.The sales department was excellent.I dealt with Amber Britain and she was great.I have dealt with her before on two other vehicles and she was always professional and knew what she was doing. More