Security Dodge Chrysler Jeep Ram - Service Center

Neglected The service department has no organization, they take in more vehicles than they can service and then leave your vehicle sitting on the lot for over The service department has no organization, they take in more vehicles than they can service and then leave your vehicle sitting on the lot for over a week. We are a service business and need our trucks on the road so our techs can go out and work. They have had our truck since Monday, which was a pre-scheduled appointment, today is Thursday and we are picking it up to bring it elsewhere. The last time we had our truck in for service, I called in after several days to check on it and was told "the truck has been in the shop all day, we are just waiting for the diagnosis." All our trucks have gps tracking, that was a lie, the truck was parked in a lot across the street and never moved. This is not how you do business and then go on the radio and advertise yourself as the number 1 dealer on Long Island? Not even close. More

Worst Service Department in History Brought pre-owned vehicle less than a week ago. Took it for service and it set for two days before someone even looked at the car. The service center Brought pre-owned vehicle less than a week ago. Took it for service and it set for two days before someone even looked at the car. The service center to very poor and needs to be reorganized with new experienced staff. Remember the sales team gets you the customer but the service team keeps the customer. Poor service equals high customer turnover and loss of business. More

Worst service on Long Island This place has been a complete night mare to deal with. Double digit recalls..fine that's not the dealers fault. but now it my 4th time going in for This place has been a complete night mare to deal with. Double digit recalls..fine that's not the dealers fault. but now it my 4th time going in for the same situation. Its a fuel combustion, pump and gas tank issue. My fiancé wont get in the car she is scared. Because nobody at Security Chrysler Jeep really understands the problem. Not even their master mechanic who apparently is does not exist after my fifth conversation with their service advisors. They are relying on a Chrysler blog to fix a combustable fuel issue. Gives you a warm fuzzy safe feeling doesn't it. Think about that while you put your child in his safety seat of your jeep. More

Mistake I figured I buy myself a new car for my birthday. So I went to this dealership and made it happen. One month later my engine blows so now there's a a I figured I buy myself a new car for my birthday. So I went to this dealership and made it happen. One month later my engine blows so now there's a a hole in my engine block. I'm stuck in a different state and this dealer would not help me. Now they are making me pay for a car I'm not even using. Within one month the car has broken down twice. I'm lost for words. This dealership will not answer my calls nor will they call me back when i leave messages. I cannot fathom how they are making me pay for a car that I will not be using for a month until they put in a new engine. Horrible experience More

Lost Keys Dropped my Jeep Grand Cherokee off Friday at 10:30. Went to pick it up on Saturday at 11:00am. Took 20 mins to find where the car was parked, then ano Dropped my Jeep Grand Cherokee off Friday at 10:30. Went to pick it up on Saturday at 11:00am. Took 20 mins to find where the car was parked, then another 25 for them to find the keys. After 25 mins I asked my wife to bring the backup set so I could leave. I called the service center twice, once at 1:30 asking for an update, in which there was none. Then again at 4:15, when I was told everyone had left. A common courtesy would be to call me and let me know that they had not been found. I bought the car from the same place less then 2 Weeks ago. You would be under the impression that service would be their top priority, but clearly the opposite More