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Security Dodge Chrysler Jeep Ram - Service Center

Amityville, NY

4.0
1,860 Reviews

1,860 Reviews of Security Dodge Chrysler Jeep Ram - Service Center

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August 10, 2018

not good brought my car in for recall and while there I asked to reset my low pressure tire light as it would not not go off. I was told that the right rear se More

by pauliege
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica
Aug 15, 2018 -

Security Dodge Chrysler Jeep Ram responded

Dear Pauliege, On behalf of Security Dodge Chrysler Jeep Ram, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Natalie J. Customer Relations Manager (631) 691-5000 ext.371

August 09, 2018

Service Department from xxxx Security Dodge in Amityville, NY is the worst dealership in history and I say that very strongly. The service staff sucks and are very unprofessional. More

by Apage684
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : John LaFrancesca, Brandon Troy, Davolio Bill, Wendi Berke, Michelle Scalise, Anthony Fioravanti, William Polanco
Aug 09, 2018 -

Security Dodge Chrysler Jeep Ram responded

Dear Apage684, I would like to first personally thank you for your business, and also apologize that you did not have a fully satisfactory experience at our dealership. After speaking with the Director of Service , Mr. Bill Davolio I was informed that he has already been in touch with you. I look forward to following up with you when the work on your vehicle is completed. Respectfully, Natalie Jenkins Customer Relations Manager 631-691-5000

August 06, 2018

Everything seems good there I bought a car there (certified pre-owned). The service there and attentions to the details are great. Looks like supervisors have nice experience. I More

by chupin_ye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Abrahams, Anthony Fioravanti
Aug 08, 2018 -

Security Dodge Chrysler Jeep Ram responded

Thank you, chupin_ye. We appreciate your feedback and the great rating. We hope to see you again soon!

August 06, 2018

Very Caring & Concerned After bringing my car to another dealer for the same problem twice and them telling me both times, I was nuts, there is no noise. I decided to try Se More

by kjkidz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know the names of the techs that worked so hard to find the problem & fix it., Wendi Berke
Aug 08, 2018 -

Security Dodge Chrysler Jeep Ram responded

Kjkidz2, we are glad you had a great experience with us. Thank you for the great feedback and we hope to see you again soon!

August 05, 2018

Good service but .. All the service was good but was told I would have my truck back same day following a safety recall an oil change and 10K checkup ..... never received More

by leberer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure .... was in service area office
Aug 07, 2018 -

Security Dodge Chrysler Jeep Ram responded

We are very sorry to learn of your troubles during our visit. We appreciate the feedback and we are always trying to improve. Please reach out to us, by phone or personal visit, and let us know how we can do better.

August 05, 2018

AWESOME Experience It was an awesome experience, From to moment I pulled in the driveway til i left. I only wish they were closer to my home. Serice tech, Pio, was kno More

by deanfitrakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pio pozo, Wendi Berke
Aug 07, 2018 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the feedback! We are very happy to learn of your great experience with us. We appreciate the compliments and we look forward to seeing you again!

August 04, 2018

Making it right My radio screen cracked and needed it replace. The whole time I was trying to fix it, the service and the parts area were not making sense and they co More

by Geovanny609
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt from parts
Aug 07, 2018 -

Security Dodge Chrysler Jeep Ram responded

We're glad to hear you had a great experience with us! Thank you for working with us and we are always happy to help. We'll tell Matt to keep up the great work and we hope you enjoy your radio!

August 04, 2018

Long wait No loaner Long Hold with representatives No loaner cars When you call the dealership representatives ALWAYS put you on a long hold .... I dropped my truck off to be fix and had to wait 4 More

by rg620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wendi Berke
Aug 09, 2018 -

Security Dodge Chrysler Jeep Ram responded

Dear rg620, On behalf of Security Dodge Chrysler Jeep Ra,m, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Natalie Jenkins Client Relations Manager (631) 691-5000

August 03, 2018

Horrible customer service We bought our car here 2 years ago. A month ago the car wouldnt start. We had it towed to have it serviced here. We called every single day. They kept More

by Ejob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wendi Berke, William Polanco
Aug 15, 2018 -

Security Dodge Chrysler Jeep Ram responded

Dear Ejob, Thank you for taking the time to share your comments and feelings about our dealership on Dealer Rater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Natalie Jenkins Client Relations Manager (631) 691-5000 ext 371

August 03, 2018

2014 dodge durango transmission service bought in the truck on July 9 for gear switching issue...has not been corrected yet...i need a new tranny so more waiting time till it comes in More

by rxdstef2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dianna
Aug 07, 2018 -

Security Dodge Chrysler Jeep Ram responded

We appreciate the great review. We look forward to getting this issue resolved for you!

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