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Security Dodge Chrysler Jeep Ram - Service Center
Amityville, NY
1,860 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,860 Reviews of Security Dodge Chrysler Jeep Ram - Service Center
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October 06, 2018
No real customer service brought my car in for service for one service, mechanics replaced some seals and when I go to pick up the car something was not right with the car and brought my car in for service for one service, mechanics replaced some seals and when I go to pick up the car something was not right with the car and now all of a sudden I need axels on a 4 year old car with less than 40,000 miles. Super fishy and unprofessional when dealing with them most of them all had attitudes. Shouldn’t be working in customer service if you can’t and don’t know how to deal with customers. More
by eliz1227
Verified CustomerEmployees Worked With
Monica , Davolio Bill, Wendi Berke
October 06, 2018
State Inspection & Oil Change Came in late at 2:00 PM on a Friday and was completed in 45 minutes. Great job!!! Keep up the good work and friendly service. Came in late at 2:00 PM on a Friday and was completed in 45 minutes. Great job!!! Keep up the good work and friendly service. More
by ray49
Employees Worked With
William Polanco
October 05, 2018
Worst service ever In a nutshell I dropped my 2016 Durango off Sunday 9/23 for truck running rough. Got a call by Gary Monday morning starting they we not getting to the In a nutshell I dropped my 2016 Durango off Sunday 9/23 for truck running rough. Got a call by Gary Monday morning starting they we not getting to the car until at least Tues or Wed. Gary is the only one to call me. To be fair to him he was off for a few days. I called at least 5 times wed to find out the status and not a single call back. I called again at least 5 times on thurs and Friday. I finally got a manager named Bill at 4:30 Friday afternoon. Turns out to be a bad motor mount that they dont have parts for and needed to be ordered.. I was told the car would be ready on Sat. Yet again no calls. Wound up finally ready Tues 10/2! I was completely disgusted that no one had the respect of calling me to let me know what was going on with my vehicle.. I get that places get busy but how hard is it to get info as what was even wrong ? Never again will I step foot into Security Dodge!!! More
by AMIFLEA
Employees Worked With
Gary and Bill the manager.
October 03, 2018
Oil change Very disappointing in that my Jeep was dropped off on Saturday for an oil change. Was then told despite making an spot I would need to bring the Jeep Very disappointing in that my Jeep was dropped off on Saturday for an oil change. Was then told despite making an spot I would need to bring the Jeep back the next day. It is now Wednesday and I am being told that the engine service light came on but they still have not done any work on the car. Multiple phone calls have gone unreturned and managers seem to be either not in or off for the day. I have asked for the GM of the dealer but that person has also not been available or has had the opportunity to return my call. More
by KEVINMFERRARI
Employees Worked With
Lauren,
October 03, 2018
Service Overbooked and had to wait forever even after appointment that was done the previous week. Also vehicle wasn’t even touched till the next day Overbooked and had to wait forever even after appointment that was done the previous week. Also vehicle wasn’t even touched till the next day More
by rlal
Employees Worked With
Garry advisor
October 03, 2018
Pleasant and efficient Diana O’Nesl is a pleasure to work with. Very helpful. The entire service staff are pleasant and friendly. Would recommend you financial person I deal Diana O’Nesl is a pleasure to work with. Very helpful. The entire service staff are pleasant and friendly. Would recommend you financial person I dealt with. The only exception is the salesperson More
by SPEAKEASYL
Employees Worked With
Sandy and the salesman over trucks
October 03, 2018
Very good Very good. Everyone seems to be very professional. They informed when the car was being looked at. They also told me about a recall that I was not a Very good. Everyone seems to be very professional. They informed when the car was being looked at. They also told me about a recall that I was not aware of. They offered to do it when I was waiting so I did not have to return again and wait. More
by lauri666
Employees Worked With
Not sure of the men's name at he service desk
October 01, 2018
Saturday service I wouldn't recommend coming in for service on a Saturday because the department seems to be greatly understaffed and Diana O'Neill was the only one do I wouldn't recommend coming in for service on a Saturday because the department seems to be greatly understaffed and Diana O'Neill was the only one doing anything. The woman is like a living nuclear reaction. I've never seen anyone run around like her handling so many things at the same time. She's amazing and whatever you pay her isn't enough!!! While waiting for my vehicle to be finished I got to see what other people were experiencing and they too were having issues with not enough service people. More
by Fielding Melish
Employees Worked With
Diana O'Neil
October 01, 2018
Security Dodge Service Center Sevcurity Dodge Service Center has been a good place to service my car. Everyone has been courtious, and professional. I would recommend this depart Sevcurity Dodge Service Center has been a good place to service my car. Everyone has been courtious, and professional. I would recommend this department highly. More
by My Scatpack
Employees Worked With
Dianna
October 01, 2018
Should have covered parts Brought the vehicle in for engine light on parts had to be ordered, being charged even with extended warranty waiting for parts to come in should not Brought the vehicle in for engine light on parts had to be ordered, being charged even with extended warranty waiting for parts to come in should not be charged for part is part of emissions More
by SANACOREJ
Employees Worked With
Dianna Oneil ,
