Security Dodge Chrysler Jeep Ram - Service Center

LOST TRUCK When it came time for me to leave . They couldn’t find my truck for over thirty minutes . I was literally standing in the rain waiting for it. The pla When it came time for me to leave . They couldn’t find my truck for over thirty minutes . I was literally standing in the rain waiting for it. The place was so busy that everyone would walk by and ignore what was happening. However, a young man by the name is ERIC who was helping me look for my car, went above and beyond to help me . Since we couldn’t find the truck, he drove me home. Around the corner . When they found it ERIC called me and came back to my house to drop off the truck . If I was one of his managers, I would personally go out of my way to appreciate ERIC and be glad he is part of the team .This is our fourth car I have purchased from you guys . Eric is the reason why we will be back . More

Worst service I made an appointment over a month prior, brought my car in the night before and had to track them down for updates. There was ZERO communication, ZER I made an appointment over a month prior, brought my car in the night before and had to track them down for updates. There was ZERO communication, ZERO help. They were unable to provide service to my car due to having back log of other vehicles for over a month. Asked for a loaner they had none in stock. I had to fight for a loaner when they did get them they wouldn’t accept a debit card and advised me that my parents credit card was no good. It had to have my name on it. I had to leave with my vehicle to take it to another dealer who could fix it and honor the appointment I’d made. this dealer had my car for almost a week and couldn’t find time to look at it. I had to call them every day multiple times a day before I could get an advisor to call me back and get answers regarding the status of my unfixed and undiagnosed car that was sitting at the dealership. More

Engine light service John Bretagna is the only good thing about Security Dodge! Calling to make an appointment is useless, so we had to physically stop in. without John w John Bretagna is the only good thing about Security Dodge! Calling to make an appointment is useless, so we had to physically stop in. without John we’d never go back! Don’t sell the cars if you don’t have the manpower to service them. More

Horrible Worst experience i’ve had with a business. One week after I give them every penny I have for a new car it needed service. After bringing it to service Worst experience i’ve had with a business. One week after I give them every penny I have for a new car it needed service. After bringing it to service they didn’t know what to do and told me to go home it’s going to be a while. When I called them later that night they said the car had not been looked at yet. The next day I called about 15 times trying to find out if my car is even being serviced, they said they would call me back, they didn’t. When I arrived at the dealer furious, instead of answering my simple question of what is going on with my car they first give me an attitude back. I then found out that it had been serviced somethig very easy any mechanic could do in minutes. This dealership cares about making the sale, after that they could not care less about you. I have many friends looking to buy new cars and I would have recommened security dodge but now I will tell them to avoid at all costs. More

Unbelievable wait time I went in for a oil change. You would figure 1hr and a half. I found out that I had two digital recalls. It took 4hrs to complete. They did comp me th I went in for a oil change. You would figure 1hr and a half. I found out that I had two digital recalls. It took 4hrs to complete. They did comp me the oil change and that was nice- but 4hrs is wayyyyyy to long to be waiting.they should tell u before hand that ur wait time will be 4hrs and give u a loaner car. More