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Security Dodge Chrysler Jeep Ram - Service Center
Amityville, NY
1,860 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,860 Reviews of Security Dodge Chrysler Jeep Ram - Service Center
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October 19, 2018
Recall and oil change Best service experience I’ve ever had! I have closer dealerships I can go to but will continue to go to Security. Happy customer- thank you! Best service experience I’ve ever had! I have closer dealerships I can go to but will continue to go to Security. Happy customer- thank you! More
by Cindy
Verified CustomerEmployees Worked With
Denis Reyes
October 19, 2018
Making good on a mishap I was very pleased with the service department’s efforts to right a wrong on a recall. The situation was involving a recall that I thought was done b I was very pleased with the service department’s efforts to right a wrong on a recall. The situation was involving a recall that I thought was done but due to miscommunication I found out it never was. I appreciated the quick turnaround of events & am very pleased with the outcome! More
by KG26
Employees Worked With
Other Employees :
Bill (can’t remember last name); Jamie Evans
October 19, 2018
Excellent Service Every one I dealt with was very professional. Couldn’t ask for any better. Thank You! I always have my truck serviced at Amity Dodge Every one I dealt with was very professional. Couldn’t ask for any better. Thank You! I always have my truck serviced at Amity Dodge More
by johnnylynn46
October 18, 2018
The Rich Report It is a great dealership. People are all knowledgeable, friendly and easy to reach. It is close to my home and everyone makes you feel special. It is a great dealership. People are all knowledgeable, friendly and easy to reach. It is close to my home and everyone makes you feel special. More
by rsollano
Employees Worked With
Other Employees :
John LaFrancesca, Vito Ilardi, Daniel Fram, Brandon Troy, Michelle Scalise, Marissa Maniscalco, Silas Baskerville
October 18, 2018
Oil change, tire rotation The service writer , Maria , was accurate as to my estimated waiting time . Everyone there was courteous and professional .thanks for the complimentar The service writer , Maria , was accurate as to my estimated waiting time . Everyone there was courteous and professional .thanks for the complimentary oil change and tire rotation More
by SCHMACH8
Employees Worked With
Maria
October 17, 2018
In over their heads Brought my 2011 Ram that I bought from them in for express service. Oil Change and Tire Rotation. Also asked them to change wiper fluid nozzle. 2hrs i Brought my 2011 Ram that I bought from them in for express service. Oil Change and Tire Rotation. Also asked them to change wiper fluid nozzle. 2hrs in to the express service I'm told they cracked a wheel stud and would replace no charge(gee thanks). 1hr later, we broke another stud. 3.5hrs of express service later I get home and check to see what the rattle under my hood is. They cracked they plastic screws that hold the firewall to the hood. Never replaced them so its hanging down and the old screws are rattling around under it. Now fast forward a month and I call 5 times today to make a service appointment for an issue with the engine belt. Get out on hold 5 times. 10 minutes on hold each time and no one picks up. One time the used car manager answers and takes my name and number and says one of the receptionists will call me back when she gets out of the bathroom. Never does. Finally get through after 5pm. Its Oct 17 and they are booking appointments for the end of November. If you drop off sooner they will get to it when they get to it, no guarentee they will look at it the same day. I'm done with them. Passing the word along to my union and my 5000 member National LEO non-profit I belong too. More
by Phil Ty
Employees Worked With
Forgot
October 14, 2018
Fast and courteous Very professional atmosphere. Exceptional service advisor and staff. Even valets are professional. I enjoy going there for service. Very comfortable w Very professional atmosphere. Exceptional service advisor and staff. Even valets are professional. I enjoy going there for service. Very comfortable waiting room facility and access to new car showrooms More
by rrogowski
Employees Worked With
Davolio Bill, Wendi Berke
October 11, 2018
It was a horrible experience My car was there for almost a month. Wendy did not communicate, did not return any of my messages Nd did not give me a rental My car was there for almost a month. Wendy did not communicate, did not return any of my messages Nd did not give me a rental More
by htbcpastor
Employees Worked With
Wendi Berke
October 11, 2018
Excelente Excellent definitely will recommend this dealer. They were able to accommodate all my needs and made sure I got done what I requested. I will get ne Excellent definitely will recommend this dealer. They were able to accommodate all my needs and made sure I got done what I requested. I will get new lease as soon as my expire More
by AMAURY VENTURA
Employees Worked With
Other Employees :
Brandon Troy, Davolio Bill, Wendi Berke, William Polanco
October 10, 2018
Waited 4 1/2 hours for an “express” oil change Went there for the first oil change after leasing from them. Arrived at 2 pm, Never been through their service center before. I pul into the express l Went there for the first oil change after leasing from them. Arrived at 2 pm, Never been through their service center before. I pul into the express lane for oil changes because they don’t accept appointments. a young kid asks what I’m here for, I say “oil change”. The kid gives me a preferated ticket with a number and then I ask “ is there anything else I gotta do” he says “no I’m all set”... so I then proceed to the waiting room in the sales floor. I go to the service bay once every hour to see the status of my car. For 3 hours it just sat in the service bay untouched. At 5 pm I ask a guy at the makeshift desk about my car. He tells “me no one knew what it was doing there.” then tellls me “ your car will be ready in a min. 90 more minutes went by without my car being anywhere on site. when I finally got my car back. I checked my gauges and the oil life indicator was the same as I brought it in. I don’t think thy even did an oil change after the 4 and a half hours wasted there. More
by White wrangler
Employees Worked With
No one would give me their name
