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Security Dodge Chrysler Jeep Ram - Service Center
Amityville, NY
1,860 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,860 Reviews of Security Dodge Chrysler Jeep Ram - Service Center
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October 29, 2018
Service advisor stinks Service advisor never got back to me after having vehicle 3 days and calling her numerous times about progress of work being done found her very unpro Service advisor never got back to me after having vehicle 3 days and calling her numerous times about progress of work being done found her very unprofessional first time in 7 yrs of service there More
by ejccdropp
Verified CustomerEmployees Worked With
Wendi Berke
October 29, 2018
Great service I always get the most great service when I go there, Will Polanco is courteous and professional. And the prices are alright. I will recommend this dea I always get the most great service when I go there, Will Polanco is courteous and professional. And the prices are alright. I will recommend this dealership to fellow friends More
by Cheetah3484
Employees Worked With
William Polanco
October 29, 2018
Service Treated very well all problems fixed in a short time would recommend to alll very helpful and friendly people also very professional and fair thanks Treated very well all problems fixed in a short time would recommend to alll very helpful and friendly people also very professional and fair thanks More
by GSPROV
Employees Worked With
Other Employees :
Wendi Berke, Michelle Scalise, Jay DeLalla
October 28, 2018
Excellent Service Dept. I was treated with respect and my vehicle was serviced in a timely manner. I will continue to use Security Dodge for all my vehicles needs. I was treated with respect and my vehicle was serviced in a timely manner. I will continue to use Security Dodge for all my vehicles needs. More
by Lovinmydart
Employees Worked With
Davolio Bill
October 28, 2018
Maintenance and recall I went to Security Dodge for routine maintenance and a recall. The work was done and my vehicle was ready faster than expected. I would recommend Secu I went to Security Dodge for routine maintenance and a recall. The work was done and my vehicle was ready faster than expected. I would recommend Security Dodge for service. More
by RGB
Employees Worked With
Diana
October 28, 2018
Engine light Need to come back to have fixed. Too busy to repair. Do not understand turning away business. I need to have fixed ASAP and will now seek another shop Need to come back to have fixed. Too busy to repair. Do not understand turning away business. I need to have fixed ASAP and will now seek another shop for my 2 Chrysler’s going forward. More
by Chryslerman
Employees Worked With
Wendi Berke
October 27, 2018
No communication I drop my car off because the heat was not working and was just blowing out cold air. I was already sick and came in after working a 12 hour shift. I drop my car off because the heat was not working and was just blowing out cold air. I was already sick and came in after working a 12 hour shift. Everyone was super polite got in and checked in fast and the advisor Dianne or Donna said it might just be a cooliant problem. I told her if that was the case then I would wait but if not I would leave the car for the day because I needed to go to urgent care and go home and sleep before going back to work. I was going to take an Uber, I wasn’t asking for anything I waited in the waiting area for about a half hour then asked if somebody could find out if I should leave the car for the whole day. Took forever to get an answer an hour and a half later I got told that the service department was putting the door back on because it was jammed and that it would be another 45 minutes. This did not make sense to me because I brought my car in for the heat and not the door. finally went outside to get my car after being in the dealership for a total of three hours. The window of the car open the car was running and a member of the service department was smoking a cigarette next to my car so now my entire car smell like cigarettes. He did however explain it it was a connection for the heat that was with in the door and that’s why they need to work on it. If it was explained to me earlier on it would’ve made more sense and I probably wouldn’t have been as frustrated. I know it gets busy sometimes but I was willing to leave the car the whole day so they could’ve taking their time. More
by ktg877357
Employees Worked With
Dianne, Maria
October 26, 2018
Excellent customer service Maria Brito is an asset to the dealership and took every step to help me and gives new meaning to customer service . She is the reason I will lease an Maria Brito is an asset to the dealership and took every step to help me and gives new meaning to customer service . She is the reason I will lease another Jeep . More
by jbh105
Employees Worked With
Maria Brito , William Polanco
October 26, 2018
Express Service Fast and courteous service Nice coffee bar, Tv, and newspaper while waiting They did oil change , NYS Inspection, Tire Rotation, and recall whi Fast and courteous service Nice coffee bar, Tv, and newspaper while waiting They did oil change , NYS Inspection, Tire Rotation, and recall while waiting 1 hour. Great Job Thx Brian More
by BRIAN.KEEGAN
Employees Worked With
John LaFrancesca, Wendi Berke
October 26, 2018
Everything gets done, eventually Several problems with weather stripping and interior. I had to wait several weeks to get a loaner car. Very difficult to reach my service consultant. Several problems with weather stripping and interior. I had to wait several weeks to get a loaner car. Very difficult to reach my service consultant. Car was "fixed" in one day, but when I came to pick up the car one item was not fixed at all. The head service manager had it fixed while I waited. Then, after I left, I experienced a new rattle in the passenger door where they obviously dropped something. Again, I couldn't contact my service consultant, finally I again spoke to the head service manager who had me come in the next week. I had an oil change and they fixed another rattle from the back behind the rear seats. More
by Sammie
Employees Worked With
Brandon Troy, Wendi Berke
