Security Dodge Chrysler Jeep Ram - Service Center

great service Security really values their customers and do an exceptional job to please you. We've purchased a couple cars from them and get service done regularly Security really values their customers and do an exceptional job to please you. We've purchased a couple cars from them and get service done regularly, always a good experience. More

Great Service & Fast Brought my truck in for a factory recall and a backup-camera issue. Both taken care of quickly, while I used their waiting area to work from (Free WiF Brought my truck in for a factory recall and a backup-camera issue. Both taken care of quickly, while I used their waiting area to work from (Free WiFi) which is FANTASTIC. Thanks! More

Worst customer service ever! Crashed my car Dealer had the car for 5 weeks. I started calling the service department on week 2, the advisor never returned calls. I was told "he just stepped Dealer had the car for 5 weeks. I started calling the service department on week 2, the advisor never returned calls. I was told "he just stepped out" "he's with another customer" "he'll call you back in 5 minutes" On week 4, I went to get stuff out of the car. While in the lot and on the phone with the receptionist they informed me that the car had been ready. I had been calling for the prior 2 weeks. Car wasn't crashed at that point. They gave me a bill which I disputed with the advisor and the supervisor. The advisor said phone calls were recorded. I asked to hear it."well not all calls are recorded" . Asked to speak with the service manager. He was "away". One of the supervisor encouraged me to take the car without paying. I assume it was so that they may charge me with theft of service. I left the car in their possession, went home and sent emails out to any and every corporate email address I could find. Wouldn't you know, less than 24 hours later I received a phone call from Dodge's ceo's assistant. He was great. Treated me like a person and not a $ sign. They wrote me a check to cover the work I was disputing. The next morning(Monday) I went to pick up the car. I paid (since I was being reimbursed by the CEO) and walked to the lot only to find the car had been moved and crashed. Here we go again...more dishonesty and lies to deal with . I was told that I had to let them fix it. When I asked why, I was told it was the "LAW". Not in NY it's not. These guys made stuff up as they went along. They didn't want to give me their insurance information. I had to call the police and file a report. Only then did they provide me with the insurance information. But wait, there is more. They gave me their insurance brokerage's information. Not their insurance company's information. The broker can only initiate a claim if directed by the dealership. On friday, the service manager called asking that I take the car back so that they may fix it and save some money on the repairs(they didn't want to go through insurance) LOL. After all the ignored calls, lies and deception, he had the nerve to ask me to help him save some money....$600 is what we are talking about....any reputable business would have said 'im so sorry" "we messed up" "whom do I make the check out to" Long story short(not really), I figured out who their insurance company is and filed a claim with them. They mailed me a check. 7-8 weeks in from having dropped of my car at the dealership, I'm still dealing with nonsense related to an 8 hour job. If you like being lied to and treated like a dollar sign, this dealership is for you. Every single person I interacted with was deceitful at best, a liar at worst. I can't imagine that this dealership had the misfortune of hiring only dishonest people. The fish rots from the Head More

Amazing Service! Couldn’t be easier to deal with and they took care of my 2014 Jeep las if It were a Rolls Royce. Thanks again to everyone there for going above and Couldn’t be easier to deal with and they took care of my 2014 Jeep las if It were a Rolls Royce. Thanks again to everyone there for going above and beyond! 👍 More

Perfect results in a quick personal manner👍🏼 Everything was done quickly with excellent results and a follow up call very appreciated. Always a great experience at security. Service is always bet Everything was done quickly with excellent results and a follow up call very appreciated. Always a great experience at security. Service is always better than expected at security. This is my 4 th car from this dealership. Definitely will be a return customer. More

Security / peace of mind Bill and his crew Diana and Dennis ALWAYS take care of me from a rental if needed to professionally and expeditiously repairing whatever is needed for Bill and his crew Diana and Dennis ALWAYS take care of me from a rental if needed to professionally and expeditiously repairing whatever is needed for a fair price. Thanks everyone. More

Needed NY inspection and had a tire light coming on and off. As always service was quick and efficient, decided to throw an oil change in too. Was there approximately an hour. Prices are fair, staff polite and p As always service was quick and efficient, decided to throw an oil change in too. Was there approximately an hour. Prices are fair, staff polite and professional. More

In and Out Quickly Couldn’t believe how quickly the car was ready for both and oil change and inspection. Everyone from service to payment are friendly. Highly recomm Couldn’t believe how quickly the car was ready for both and oil change and inspection. Everyone from service to payment are friendly. Highly recommend! More

Frustrating When I called for a service appointment in early September, the first available date they had was seven weeks later. When I showed up on my appointm When I called for a service appointment in early September, the first available date they had was seven weeks later. When I showed up on my appointment date, I spent 5 hours waiting for my car to get looked at - only to be told that the parts needed were not in stock and had to be ordered. Once the parts came in, I scheduled a new appointment to complete the repairs. I dropped the car off the evening before the scheduled appointment. The next day, I never received a call from the dealer with the status of the repair. So I returned to the dealer later that evening to pick up my car. Unfortunately, no one at the dealership knew anything about the status of the repairs. I left with no car, and no status of my repairs. The car was finished the next morning, and my service advisor was totally unapologetic about the lack of communication. I was having warranty work done to my car, so I really had no choice but to bring it to the dealership. Extremely frustrating dealing with the service department of this dealership. More

Rude to customers I usually LOVE going to security dodge. My salesman, Rich K, took great care of me and worked out a greal deal for me. Usually when I get my oil chang I usually LOVE going to security dodge. My salesman, Rich K, took great care of me and worked out a greal deal for me. Usually when I get my oil changed, i’m in and out within 20-30 minutes and everyone is super nice. However, my last visit, some old man was yelling and asked who owned a purple wrangler. I said I did. He started screaming at me, saying I was blocking the entrance. I had no clue what he was talking about. He asked if I owned the 4 door purple wrangler sitting outside. I said no because I own a two door. He continued to yell at me and then stormed off. Did not apologize. The girl at the receiption desk apologized for his behavior. I have no clue who he was, but he was extremely rude and unprofessional. Because of this experience, I would prefer to take my business else where. More