Security Dodge Chrysler Jeep Ram - Service Center
Amityville, NY
1,860 Reviews of Security Dodge Chrysler Jeep Ram - Service Center
Customer Said they would have my car for 1 wk ended up being 3 wks for a simple repair never got the correct info when I called to follow.up Said they would have my car for 1 wk ended up being 3 wks for a simple repair never got the correct info when I called to follow.up More
No one has called me back to complete my repair I have been waiting 4 weeks for the service center to get a loaner car for me. I bought a,used car and the AC dies not work. There is an issue with I have been waiting 4 weeks for the service center to get a loaner car for me. I bought a,used car and the AC dies not work. There is an issue with the wiring and it has been since September I am waiting for them to fix. More
It was terrible I waited 3 hours for an oil change. I asked if I would be out in time for an appointment I had and they said I would. After waiting 2 1/2 hours I dema I waited 3 hours for an oil change. I asked if I would be out in time for an appointment I had and they said I would. After waiting 2 1/2 hours I demanded my car and still had to wait 30 min. I was late for my appointment. It was an important appointment . More
Fast n clean place people bring 30 year old cars and 30 day old cars n trucks plus they have hundreds of new n used jeeps our muscle cars place people bring 30 year old cars and 30 day old cars n trucks plus they have hundreds of new n used jeeps our muscle cars More
Poor service 7 days to repair my wrangler which was brought in is tow is not considered good service. No suggestions of loaner car not considered good service 7 days to repair my wrangler which was brought in is tow is not considered good service. No suggestions of loaner car not considered good service More
Not the best service except for Maria Vrito she was great I recently had my truck in for service at security dodge on 11/06/2018 my service advisors name was Wendi. I had called approximately 4 times through I recently had my truck in for service at security dodge on 11/06/2018 my service advisors name was Wendi. I had called approximately 4 times throughout the week to see what the status of my vehicle was and every time I was told that she was busy with a customer and will call me back, but never did. Due to the fact that I could not get an answer I had to find a ride to the dealership. I walked into the service area and was greeted by Maria Vrito I had asked her to speak to a service manager and she asked me if there was anything that she could help me with. I explained my dilemma to her and was told don’t worry let me find out the status of your truck. She was the only person to get me a positive answer and positive results. After speaking with Maria I had my truck repaired a day later she was very professional and a very hard worker trying to make the costumer happy. If it was not for Maria who knows when I would have gotten my vehicle back. I still need to bring my vehicle in for further repair and I know I am going to contact Maria at that time. More
Very bad experience I took you car in because my car went dead. You put a new battery in and did a tune up I spent $800. The next week my car was dead again so I jumped I took you car in because my car went dead. You put a new battery in and did a tune up I spent $800. The next week my car was dead again so I jumped it and brought it back. No big deal. I brought to service and they say that a diagnostic test is $175, fine. They said they will call in the morning, fine. I NEVER get a call. I call Wendy she said “we are busy”. I call again she won’t take my calls. I ask the receptionist to talk to a manager. 25 minutes later I was disconnected. I text my salesman Jayson. He can’t help, he did respond on his day off but there was nothing he could do to help. I cal 10 more times over a week nobody can help me. I FULL week later Tuesday to Tuesday. The receptionist said come at 5:00 Tuesday night. I get there. ITS NOT READY!!! They say come back tomorrow. I go back. The service guy said the short is from the aftermarket radio. You didn’t call to see if it should be fixed. Just told me to pay $250! I said you were supposed to diagnose the problem and call and it would be $175. He said it took longer. After 8 days and not touching the car you wanted to rip me off when you did nothing at all!! After I spent $800 the week before. This was the WORST service I ever had. Not to mention I bought a new car from you and I brought in two of my other jeeps in for serve the last few months. I have 3 jeeps I bring in for service. No more! Wendy should be fired. Jay couldn’t help. Service department was a waste. You are just happy taking money with No customer service. And every time I come in 5 people are just hanging out in that little manager glassed in room where you pay hanging out laughing having a good time not helping anyone! It’s a disgrace!! More
Gets better every time As a very long time Amityville resident and previous small business owner I’m proud to say we are beyond happy with the service we receive at Security As a very long time Amityville resident and previous small business owner I’m proud to say we are beyond happy with the service we receive at Security Dodge. I have recently defended Dodge on several social media platforms in reference to special deals and coupons. A special THANK YOU to Wendi Burke & Brandon Troy.....TY More
Excellent Dave Garcia in Sales & Denis Reyes in Service both provide excellent service and care for their customers. They are both extremely understanding and Dave Garcia in Sales & Denis Reyes in Service both provide excellent service and care for their customers. They are both extremely understanding and make you fell like you are just as important as any other customer More
Outstanding customer service from both sales to service. Due to this, I am a repeat customer of Security Dodge/Chrysler, have recommended to both family and friends. from both sales to service. Due to this, I am a repeat customer of Security Dodge/Chrysler, have recommended to both family and friends. More