Security Dodge Chrysler Jeep Ram - Service Center

Hate this car Had the car for 4 months. Took it in for an oil change and a recall and because it was stalling every day. Turns out there were 2 recalls on the car, Had the car for 4 months. Took it in for an oil change and a recall and because it was stalling every day. Turns out there were 2 recalls on the car, my car kept stalling because it had no oil (how that happens with a 2019 brand new car I have no idea), got the oil change and they had my car for 2 weeks. Had a rental all that time. Have to go back in 1,000 miles for an oil consumption test (because I have nothing else better to do with my time). And my right headlight goes in and out. They said they didn’t observe this but I do and it’s still happening. I started calling after a week for an update while they had my car and no one ever got back to me. Started calling every day just for an update until I threatened to show up with my lawyer and then I got a call back- 2 days before I got my car back. Got my car back and it was filthy. Mud inside the passanger door on the console- I had to take my car to the car wash. Horrible service. More

Jeeps are a joke now, just like this country I explained to my service advisor “John” that my 2014 jeep patriot was shaking like a leaf when in drve and foot on brake. I noticed it afterbi purc I explained to my service advisor “John” that my 2014 jeep patriot was shaking like a leaf when in drve and foot on brake. I noticed it afterbi purchased it on the way home and took it to my mechanic. He diagnosed it as an “engine balance” problem and showed me online that jeep has a problem withe their 2.4L 4 cyl engine. I took it first to Smithtown jeep n they said it was the motor mounts. They changed them and charged me, after o explained my mechanics’ diagnosis. They too, were in denial. I gave it to my dsughter for 21st birthday present and she drove it up to school in poukeepsie. She had ut until the summer n the problem persists!!! I took it to security jeep hoping that they would do the right thing!!! Instaed, i got an explanation from”John”, that this “is a characteristic of this particular engine, and because there were no codes thrown, that there was nothing they could do, and they weren’t about to start tearing an engine apart because the entire vehicle shakes when the vehicle is in drive with foot on brake.” Now the mileage is going over the 60,000 mile mark and is no more warranty. This sucks, the whole vehicle shakes When its in drive withe ur foot on the brake. More

Emergency Visit I called the service department early in the a.m. to make an appointment to check why my 1-1/2 year old Jeep was having trouble starting in the morni I called the service department early in the a.m. to make an appointment to check why my 1-1/2 year old Jeep was having trouble starting in the mornings. Although they were extremely busy, they asked me to bring the car that same day as an emergency visit. They were able to diagnose the problem as a bad battery and replaced it in a matter of a couple of hours. More

Not sure Marissa was great to work with. She was friendly and helpful. I would recommend to go to her if interested in buying or leasing a car. I’m not sure Marissa was great to work with. She was friendly and helpful. I would recommend to go to her if interested in buying or leasing a car. I’m not sure if I’d ever bring my own bought vehicle to the service department again, only leased vehicles. Not at all happy with the way my situation was handled through service department. John was very nice but I felt misinformed about my 2015 compass. I’m still waiting for my accident report. More

6 Weeks for an Apointment Called to make 10K Service on ‘17 Scat Back Shaker, they gave me an appointment for 6 weeks from call. Pull in for service on date, greeter says hi wh Called to make 10K Service on ‘17 Scat Back Shaker, they gave me an appointment for 6 weeks from call. Pull in for service on date, greeter says hi why are you here-no clue on appointment made 6 weeks prior. They did good job on service, few things to act upon at 15K as well. However, how much do u want to bet at 15K service, they will forget about the 10K pending issues. Dashboard has rattle that don’t want to take apart to look for, so still has rattle. More

Was there five times Usually the service is excellent. Always was very happy but the last time I went in was last week before Thanksgiving for an oil change I had to go b Usually the service is excellent. Always was very happy but the last time I went in was last week before Thanksgiving for an oil change I had to go back three times because the first two times they gave me excuses that one it was after 7 o’clock which I didn’t know was the movie and chew I can’t before 7 o’clock and he has it with him and leave early so no one was there to do it. The biggest problem was I have a light on in my car and I pulled in as soon as I can adjust it and three times I was told it should be done I would have to come back during normal business . I like the service department because she can come without an appointment which helps me because I have odd job hours. I now have to bring the car back again and hold at this time they can turn the four-wheel-drive light off and see why it’s happening. More

Very disappointed Truck that I've owned For a year and a 1/2 needed a starter mind you 10 days after I bought the truck it was on a flatbed Now after a Year it needs Truck that I've owned For a year and a 1/2 needed a starter mind you 10 days after I bought the truck it was on a flatbed Now after a Year it needs a starter..... called for a week trying to find out if I was covered under warrenty.... ....finally spoke to someone said I was being it on Saturday..... Drove from my house in Port Jefferson To Amityville to bring my truck in like I was told to do when I got there I was sent away with a truck that starts when it feels like it because they didn't have a loner to give me and they couldn't do the repair then so I drove it all weekend until Tuesday when I was finally called back and told that they would do the repair it wasn't like August come in for an oil change my truck started when it fell like it which means that I'm crawling under a truck to tap my starter very disappointed More

very respectful and friendly place. I have given the dealer 5 Stars cause they are very generous and very detailing! They make me feel comfortable with treats while I watied and told me I have given the dealer 5 Stars cause they are very generous and very detailing! They make me feel comfortable with treats while I watied and told me about my service tours my vehicle! More

First Visit I found the staff friendly and cordial. I was given a estimated time at service department and it was accurate. Nice waiting area. I will return for m I found the staff friendly and cordial. I was given a estimated time at service department and it was accurate. Nice waiting area. I will return for my trucks service needs. More

Friendliest and knowledgeable employee I had questions and concerns about a recent recall on my car and the associate that helped me was Jenet. She was super friendly and answered all my qu I had questions and concerns about a recent recall on my car and the associate that helped me was Jenet. She was super friendly and answered all my questions. She is very knowledgeable and professional and they are lucky to have her as an employee. Others should learn from her. Great work Jenet! Kudos to employees like you! More