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Security Dodge Chrysler Jeep Ram - Service Center

Amityville, NY

4.1
1,861 Reviews

1,861 Reviews of Security Dodge Chrysler Jeep Ram - Service Center

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July 16, 2021

The day I had my appointment, the tech was overwhelmed. They left my Jeep running in the lot. If I did not go to my Jeep out of frustration the Jeep would have been using all the gas! More

by eacjp92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kieth
Jul 17, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hello, I would like to speak with you regarding your recent service experience. When you have a moment, please reach out to me at your own convenience. I look forward to connecting with you. Best, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

Jul 17, 2021 -

eacjp92 responded

Darilyn, I called you today July 17, @12:45, no answer. Let you know I called, so you are more than welcomed to call back.

July 16, 2021

They did exactly what I asked without pressuring me to add on services I don’t need like Westbury Jeep does. They were also quick. More

by ennahound1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny, service advisor
Jul 16, 2021 -

ennahound1 responded

Was happy with services received.

Jul 16, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for your review! We're glad to learn we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 16, 2021

Great service! The best service I have received in over four years. Jonathan was amazing, he (and Alise) will be the reason I return for my third Jeep. More

by JVNNYNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 17, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi there, Thank you for your positive review. We are thrilled you had a fantastic service experience with our team here at Security Dodge Chrysler Jeep Ram We appreciate your loyalty and we are looking forward to your next visit with us here for any future automotive needs.

July 16, 2021

It took 6 weeks for an appointment changed out my transmission and it still doesn’t work properly need to call and get it fixed right More

by Petej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dianna O'neil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jul 17, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hello, Please know that we take your feedback seriously and would appreciate the chance to speak with you regarding your overall service experience. You can reach out to me directly at your own convenience. I look forward to connecting with you. Best, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

July 15, 2021

I HAD TO BRING VEHICAL IN TWO TIMES AND I PICKED UP JEEP WAS DIRTY AND CHECK ENGINE LIGHT WAS ON I CALLED DIAN AND SHE DID NOT RETURN MY PHONE CALL SO CS WAS VERY BAD More

by rubiopm
Customer Service
Recommend Dealer
No
Employees Worked With
Dianna O'neil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hello, I would appreciate the chance to speak with you regarding your recent service experiences and the condition of your vehicle upon return. Please feel free to reach out to me at your own convenience. I look forward to hearing from you. Best, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

July 15, 2021

I went in for an oil change for my chrysler 200. They were quick and very friendly. The waiting room was very clean, checkout was a breeze. More

by stanfadoul079
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jul 16, 2021 -

Security Dodge Chrysler Jeep Ram responded

That's great to see! We are so glad to learn that you were impressed with the Security Dodge Chrysler Jeep Ram service and facility. Thank you for choosing us for your oil change and we look forward to working with you again in the future.

July 15, 2021

All needed work completed to expectation. Manny my service rep was pleasant and professional. I feel comfortable bringing my jeep in and having the work needed and only the work needed done. More

by katjonlou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny in service
Jul 16, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us! We appreciate your kind words for our team and are glad to see you find them to be trustworthy. If Security Dodge Chrysler Jeep Ram can be of future service to you, don't hesitate to let us know.

July 15, 2021

Everyone is very nice however I recently brought my truck in for 12000 mile check and to get the wipers fixed. I also wanted the easy out fixed(that’s when the drivers seat goes back when you get out of the More

by kt1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny K
Jul 17, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hello, Thank you for taking the time to share your review. I would appreciate the chance to speak with you regarding the services we provided and our level of communication. Please feel free to reach out to me at your own convenience. I look forward to connecting with you. Best, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

July 15, 2021

Service techs are knowledgeable and very accommodating. My only gripe is they don’t keep the vehicle as clean as it is when I brought it in. More

by quinnjbrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jul 15, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback. We are looking forward to taking care of any of your auto needs in the future.

July 14, 2021

Worst service, and customer service. No one ever answers the phone or call back. Charged for service when I have extra warranty. Over a month and still waiting on refund. More

by SCOTTG1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dianna O'neil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jul 14, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi, I appreciate you bringing this to my attention. Security Dodge Chrysler Jeep Ram takes customer satisfaction very seriously and I would like to learn more about your refund. Would you kindly reach out to me at your earliest convenience?  Best, Natalie Jenkins Customer Relations Manager, Sales NJENKINS@SECURITYDODGE.COM 631-691-5000 EXT 395

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