Security Dodge Chrysler Jeep Ram - Service Center

They suck Those xxx holes had my car for three weeks for a simple job. Never kept in touch with me, I always had to call. When I was finally getting it back, th Those xxx holes had my car for three weeks for a simple job. Never kept in touch with me, I always had to call. When I was finally getting it back, there were wires exposed from covers not being put back on. My back sir had several parts that were never put back after work was done. I left the car and they were suppose to bring me my car today at 6pm. I’m still waiting. It’s 7:30 pm. I have purchased three vehicles from this dealer. Never again. I will tell everyone I know not to use this dealership. They suck. They only one who’s any good is Justin from valet. More

Completely Unhappy with How Security Dodge Handles Business Completely disgusted at this dealership. My boyfriend purchased a 2013 Dodge RAM 1500 in July from Cory. Cory promised the world, from fixing a broken Completely disgusted at this dealership. My boyfriend purchased a 2013 Dodge RAM 1500 in July from Cory. Cory promised the world, from fixing a broken mirror and popping out a dent to making sure any mechanical problems were taken care of. Fast forward to August and up until now, NO ONE WILL RETURN OUR PHONE CALLS! We brought the truck in September to get the problems fixed and it sat in the same spot for 5 days. We have called daily and left many messages and nobody calls us back. When we sat with Diana in the service department, we were told that Cory promises customers things like these all the time and that he has to pay for them out of his own paycheck because the dealership won't take care of them. I used them based on a coworkers recommendation, but I will never recommend Security Dodge to anyone. We just want a safe truck to drive, yet it will cost thousands of dollars to fix what Security Dodge promised would be taken care of!!! More

Disappointed Came in for a check engine problem paid $89 plus my deductible and the very next day the engine light came on again I called service for an appointme Came in for a check engine problem paid $89 plus my deductible and the very next day the engine light came on again I called service for an appointment and was told that they didn’t have one until January asked if I came through the express line what I be able to get a loner I was told no loaners available . So many cars being serviced that you can’t get an appointment until January makes me wonder if the Chrysler product is up to par. My car is two years old and has already had a new transmission put in. Not a happy customer don’t think Chrysler will be my next choice for car More

Fast and affordable Great service. Oil change and a diagnostic check. Friendly staff greeted me on the way aswell as when I went to pick my vehicle up. Great service. Oil change and a diagnostic check. Friendly staff greeted me on the way aswell as when I went to pick my vehicle up. More

Service is great the service in the shop is very good and the service people are very nice. I recommend the shop and dealer ship to everyone they are the best the service in the shop is very good and the service people are very nice. I recommend the shop and dealer ship to everyone they are the best More

Awesome !! Highly recommend Alise Bitic and the team at Security have gone above and beyond in taking care of me! They are a great group to work with! Highly recommend Alise Bitic and the team at Security have gone above and beyond in taking care of me! They are a great group to work with! More

Disappointed & Problem Not Fixed I recently just leased a 2018 Grand Cherokee from Security Dodge, Jeep Dealership in Amityville, New York. The sales manager, Fritz Francois, really f I recently just leased a 2018 Grand Cherokee from Security Dodge, Jeep Dealership in Amityville, New York. The sales manager, Fritz Francois, really fought for me not to go back to Lexus and wanted me to find the perfect Jeep. I picked up my car on September 25th. On October 20th I brought the car to the dealership as my driver side heated seats were not working. Every time, I would start the car and turn on the heated seats it would turn off automatically. They told me that they would get me in the earliest appointment which was November 19th. I didn't even make a payment on the car yet and there was already a problem with the promised vehicle. On November 19th, I went to drop off the car. John LaFrancesca, promised me a loaner as I contacted him directly. When I got to the service area, they told me that since I was under the age of 27 I wasn't allowed. I told them if I am able to lease a vehicle from your facility I should be able to use a loaner. Magically, I was given a loaner. I was never received any follow up calls from my Service Tech, John. I then found out after calling my car would stay there overnight. In the afternoon on the second day he said he would call me by 2 or 3 to see if the car was ready for pick up. I never received a phone call so I called them and they told me the car was ready. When I got there my car was completely filled of mud on the bottom and not in the same condition as I dropped the car off in. I told one of the employees and he asked if I wanted him to "splash some water on it" As it was late at night, I said no. I then get into my vehicle and the problem was NOT fixed. I went back inside and a service guy, Jake, told me that they will keep the car overnight and work on it tomorrow. That next morning I called my service guy John and wanted to let him know I was frustrated that my car was muddy and still NOT working after I wasted my time to go there. He told me he would make sure that my car gets worked on today and he will contact me by noon. Also, he said that he will make sure they wash the car and also will top off my gas. I then call at 2PM as I have not heard back from John and he was not available. I then recieve a call from Diana who works in Service she said that I need to come pick up my non fixed vehicle as its driveable and that the "Heating Module" needs to be ordered and that will take 7-10 business days. After that, I will have to make an appointment (which could be another month from now). I went to the dealership to pick up my car and drop off the loaner. There I find my car was sitting in the lot in the same muddy condition and the gas was not touched. I was completely frustrated. I spoke to the Service Director, Bill Davolio, and told him about my frustrations. He then lectured me about how John needs to write things down that he promises people. Well he promised that he would speak to his Parts Manager either on Friday, 11/23 or Monday 11/26 about my "Heating Module" part and get back to me with an update. He also got my car cleaned and gas tipped off. He said after the part comes in I can sneak in the day after and get my car serviced. I am completely frustrated that I have not heard back from the "Service Director" and that I made my second payment and am completely frustrated with the customer service I have received. I am starting off this Jeep lease with a bad taste in my mouth. More

Get it right They cant fix my car right...Diana O'neill is great as a service advisor..very friendly and nice and helpful, but unfortunately she cant fix my car. They cant fix my car right...Diana O'neill is great as a service advisor..very friendly and nice and helpful, but unfortunately she cant fix my car. Whatever the mechanics are doing isnt good enough because my car has been in for the same problem 4x More

Great service Went in for regular oil change and service… Also bought new tires… Was treated courteous and professional through the whole experience… I have never Went in for regular oil change and service… Also bought new tires… Was treated courteous and professional through the whole experience… I have never had any issues for his long as I’m using the service department… More