Security Dodge Chrysler Jeep Ram - Service Center

Phenomenal Experience Dianna was outstandind to work with. She is exceptionally knowledgeable, always professional. She took the time to clearly explain the issue I was h Dianna was outstandind to work with. She is exceptionally knowledgeable, always professional. She took the time to clearly explain the issue I was having with my vehicle as well as the steps that would be taken to repair it. Her expertise coupled with her apparent honesty and people skills are the reason I will continue to purchase and have my vehicles maintained at Security Dodge. J. Zydor More

not The best experience I waited two hrs before being told my car was just “now” being worked on. Also day after my battery light went on then next day it went off but my A s I waited two hrs before being told my car was just “now” being worked on. Also day after my battery light went on then next day it went off but my A symbol in yellow cane on and I called service and I was told I woul hear from the person who serviced my vehicle - I never did! I have an appt with the dealer for another issue in a week so I guess it will wait till then but not happy with the customer service I received this time More

Top of her game Dianna was awesome she handled my car like it was her own. She knows her stuff and she keep me informed the whole time. She is why I use this dealer s Dianna was awesome she handled my car like it was her own. She knows her stuff and she keep me informed the whole time. She is why I use this dealer she if fantastic 👍👍👍 More

Not happy Long wait for oil change. Then they put the wrong mileage for the next oil change the girl that ran the service department Dianna was so much better Long wait for oil change. Then they put the wrong mileage for the next oil change the girl that ran the service department Dianna was so much better no wait I don’t know why you changed what was working to the way it is now More

Security Dodge Jeep Chrysler Ram is the right choice Security Dodge service is phenomenal no matter what reason I bring my car in for. The entire staff from Brandon to Dianna and even one of the technic Security Dodge service is phenomenal no matter what reason I bring my car in for. The entire staff from Brandon to Dianna and even one of the technicians Alex are always so helpful and informative and patient. Thanks to everyone here ALWAYS for going beyond reproach to make all of us customers happy!!! And let me just additionally say, my salesman David Garcia is always great too. If I’m in the dealership for service, he’s always free to say hello and ask how everything is with the car. Thanks to all!!!! More

Installation of Back-up Camera Service adviser, Dianna O'neil was extremely knowledgeable and helpful. As I met with her, she called to determine the availability of the required p Service adviser, Dianna O'neil was extremely knowledgeable and helpful. As I met with her, she called to determine the availability of the required parts and had them sent to the dealership. We scheduled a service date and she assured me if there was a problem, she would call. When I arrived for service, she had all paperwork ready and proceeded to get the vehicle in for service. She called as soon as the vehicle was ready. She really puts the "Customer" first in customer service. More

they said they will call me back, they never did. We met, they did not have the part in stock they promised to call for scheduling next day and it never happened I tried to get in touch several time We met, they did not have the part in stock they promised to call for scheduling next day and it never happened I tried to get in touch several times, it was impossible to talk to service. More

Fast and friendly The staff here is professional and timely. Love this dealership. From sales to the service department there great. Always fixed right the first time. The staff here is professional and timely. Love this dealership. From sales to the service department there great. Always fixed right the first time. Thanks! More

Tow Your Vehicle I bought a 2019 Compass from this dealership on Dec 2018. The buying experience was great, the salesman David Moshinsky was a pleasure. Down the line I bought a 2019 Compass from this dealership on Dec 2018. The buying experience was great, the salesman David Moshinsky was a pleasure. Down the line 6 months - my car has been flooding from the inside out. There is no water leaking in, it is coming from INSIDE the car. I called to schedule an appointment & wanted to make sure I received a loaner vehicle. My car was growing mold & had musty smells every time I used the AC or heater. Im severely allergic to mold & needed my car to be seen sooner than later. The receptionist told me “the only way we could see your car earlier is if you tow it to the lot” .. now if it was a mechanical issue, id tow it. But i went 2 months without being able to drive my car due to the mold, which had me covered in hives & barely breathing. Every time I would get into the car it was an episode of inhalers, antihistamines & praying to not have to use my epipen. Fast foward to YESTERDAY 7/30/19, I showed up to the lot at 7:30am, i was the 4th person in line. I checked in & spoke with Greg, the adviser. He proceeded to tell me there were no loaners available and there is nothing that can be done. He also told me how I would receive a call today to give me a status of the vehicle. I ended up walking home without my car & expecting my call later on in the day. I called around 12noon & asked to speak with Greg, whom which was not available at the time & I was told he would return my call. I waited until 5:30pm to give Greg a call again, this time he answered & told me “your car couldnt be diagnosed today” & i proceeded to ask for a loaner, since they have to keep my car for a couple of days.. & i was still told “no loaners still”. So it was 6pm & Enterprise & all car rental places were closed. I was expecting a call back in time so I can figure out what I need to do to find transportation to and from work in the event they needed to keep my car. BEYOND mad. I have also been informed- this dealership is the worst on long island & i was scammed out of paying a ridiculous amount of car payments to help the sales prosper & grow to their benefit. Im so upset with this dealership due to their lack of compassion for someone who had a medical issue that was being brought on by an issue their vehicle caused. Im upset that they didnt respect time and told me in time to get life situated. Im upset with how they promised a loaner & they had none. More