Security Dodge Chrysler Jeep Ram - Service Center

Terrible experience. This was the worst service center I’ve ever dealt with. They couldn’t take my car for 3 weeks for a warranty issue. When they got my car - we HAD an a This was the worst service center I’ve ever dealt with. They couldn’t take my car for 3 weeks for a warranty issue. When they got my car - we HAD an appointment they didn’t look at it until it sat in the lot for two weeks. It took another week to fix. I got a courtesy car the DAY BEFORE my car was fixed. At that point it was insulting. My car was returned to me with tape all over the exterior, no gas and a new dent. The girls that work the desk are rude, and i had to call every day for an update. The service person assigned to my case kept promising to call me back and never did. I will never, ever, buy a car here again. More

Excellent Always excellent service from sales to service. Staff is always friendly and willing to help. When there is an issue it is easily and promptly resolve Always excellent service from sales to service. Staff is always friendly and willing to help. When there is an issue it is easily and promptly resolved More

Amazing staff Everyone is extremly nice and make sure you are confortable. The service doesnt take time at all they are very quick. It kinda makes me feel like I wa Everyone is extremly nice and make sure you are confortable. The service doesnt take time at all they are very quick. It kinda makes me feel like I want to work there lol everyone seems so happy More

Another quality service experience I’ve been a customer for 15 years working with Dianna and Brandon for the majotof that time. They always ensure quick, top notch service on my automob I’ve been a customer for 15 years working with Dianna and Brandon for the majotof that time. They always ensure quick, top notch service on my automobiles. More

Jp2019 The staff is always pleasant and efficient They are very professional especially Dina The work as fast as they can to perform the work The count The staff is always pleasant and efficient They are very professional especially Dina The work as fast as they can to perform the work The counter staff is always pleasant and helpful More

Poor Experience I already sent a letter to Dodge Corporate Customer Care about how bad my experience was. In short, getting routine inspections (NY State and Powertra I already sent a letter to Dodge Corporate Customer Care about how bad my experience was. In short, getting routine inspections (NY State and Powertrain) took almost 2 weeks in total, including constant miscommunication, non-communication, and the dealership having my car for 3 days (almost 4 if not for sending someone in person to check the status) without offering a loaner car or telling me why the inspections weren’t complete or what the status of the car was, plus the service dept receptionist initially telling me I didn’t need an appointment when I did, all which completely inconvenienced me and my transportation situation. No one had any information when I called multiple times after dropping off my car or ever returned my calls when I requested it. In addition, my car was released to a person I know and that I asked to pick up my car without the dealership contacting me to confirm that I was okay with that person picking up my car. The person showed up while I was working, said they knew me, and they were given my car. The worker said, "You don't look like someone who would steal a car" to this person. I never mentioned an alternate pick up when dropping my car off to the dealership and the dealership never asked me if I knew the person who showed up before they released my car. Inexcusable. Poor experience all around. And I couldn’t tell you who anyone was that helped me because no one introduced themselves in person or over the phone and no one returned any of my calls. I was told 'Greg' was supposed to return my calls but he never did, and 'Mark' released my car when it was finished but someone else spoke with him when picking it up. More

Amazing Service Department I have been dealing with security dodge for all my service needs on my wife’s 2014 Jeep Wrangler Polar and my 2014 Cherokee Trailhawk ! They are the b I have been dealing with security dodge for all my service needs on my wife’s 2014 Jeep Wrangler Polar and my 2014 Cherokee Trailhawk ! They are the best in the NY AREA ! Service manager Brandon is out and about in the Dept and is the the best ! We always deal Dennis the service writer and he also is amazing and on point ! 5 star ?? rating all around ! Their parts Dept is the best too ! Ask for Colin for all your part needs ! More

Oil Change and more Great service Nice people with great attitudes all around Waiting area is the nicest I ever waited in This is my second dodge from them and I don’t Great service Nice people with great attitudes all around Waiting area is the nicest I ever waited in This is my second dodge from them and I don’t see me going to any other dealerships More

Service can be slow I brought my RAM pickup in for NYS inspection and a oil change. While I will admit there where other cars in front of me, I noticed that my pickup w I brought my RAM pickup in for NYS inspection and a oil change. While I will admit there where other cars in front of me, I noticed that my pickup was in the oli change bay for over 1 hour. As a former service advisor for a large auto repair franchise if a car was in the oil change bay for more than 20 minutes the personal was at fault. The time my pickup was in the oil change Bay was 2:30 to 3:30 pm so it wasn't lunch break. More

Very great Nice pleasant atmosphere and good vibes and very bright brilliant people and very clean and lovely can’t wait to return to this dealer thanks Nice pleasant atmosphere and good vibes and very bright brilliant people and very clean and lovely can’t wait to return to this dealer thanks More