Security Dodge Chrysler Jeep Ram - Service Center

Don’t waste your time I had a problem with their sales personnel a year ago and decided I am my truck somewhere else. I’ve been having a problem with the sway bar on the f I had a problem with their sales personnel a year ago and decided I am my truck somewhere else. I’ve been having a problem with the sway bar on the front of my truck so I brought the Security because it was the closest to my house. I told them it exactly what was wrong and after having my truck for three hours, they told me that was not what was wrong and I would have to schedule another appointment. I then brought it to my dealership and they told me that was exactly what was wrong and had my truck fixed in 20 minutes. Apparently, Security Dodge doesn’t know how to sell cars, or fix them More

Car scratched I brought my car in for service due to my check engine light coming on. My Car was in on Tuesday morning which was 8/20. On 8/25 when my car pulled up I brought my car in for service due to my check engine light coming on. My Car was in on Tuesday morning which was 8/20. On 8/25 when my car pulled up I looked and saw the left side was scratched from front door all the way to the bumper along with a chip on my door. The inside of my car was a disaster, mats filled with mud and a stain on my back seat. Spoke with Denis and told me that he would make an appt with the body shop. He did call me on Tuesday night to come in and drop off the car. On 8/30 I was called that my car would be ready and they would take it for a car wash. Again when I arrived my car was cleaned but still had scratches all on the left side along with the chip on my door. Still waiting for car to be fixed as of today. More

Poor Service Unfortunately, my latest experience with Dodge is not good. It took 3 full days to inspect my caravan and check out an electrical problem. The worst Unfortunately, my latest experience with Dodge is not good. It took 3 full days to inspect my caravan and check out an electrical problem. The worst of it all, there was no communication on their part. I kept calling to find out what was going on. More

Warranty work Service Advisor Denis..and Top Mechanic Pio took care of all my major warranty repairs..gave me a loaner car..kept me updated daily Excellent service Service Advisor Denis..and Top Mechanic Pio took care of all my major warranty repairs..gave me a loaner car..kept me updated daily Excellent service...Best Mechanic Pio.. More

LOVE THIS PLACE!!! I bought my Jeep wrangler brand new at security in 2015 and these guys have helped me keep my ride in check over the past 4 years. I always go here fo I bought my Jeep wrangler brand new at security in 2015 and these guys have helped me keep my ride in check over the past 4 years. I always go here for service because the staff is awesome and they do a quality job at a fair price. Denis is my go to guy at this location. He is always so professional, kind, and helpful. Denis is also great at keeping me up to speed so I know how to continuously care for my vehicle. This is my first Jeep and I love to go off road, so I truly appreciate that he is always looking out, making sure its ready for me and my adventures. Thank you for always being awesome!!! More

Customer service is horrible. Service provided in maintenance. It took the service 4 days to look at my car. My car was returned to me damaged. It took another week is horrible. Service provided in maintenance. It took the service 4 days to look at my car. My car was returned to me damaged. It took another week for that damage to be repaired. It is still scratched. There is no care given to your customers or their property. The only helpful person at the dealer is Miguel More

Worst service ever. During my service with this dealership it has been nothing but issues. Last service I had it there my car was in the shop for 24 days. They returned m During my service with this dealership it has been nothing but issues. Last service I had it there my car was in the shop for 24 days. They returned my car and told me they couldn’t duplicate the issues I was bringing it in for. I showed them video of the issues occurring and they didn’t car. I have to call daily to chase my service advisor around. I had three service advisors through this visit because they kept quitting the service department. The managers are rude and make it seem as if you are bothering them. They still haven’t fixed the issue with my car. During the visit they also caused damage to the car that they weren’t happy about having to fix. It’s still an issue and I can’t get in touch with any advisors or service dept help. More

Excellent service Service was great from start to finish! They kept me updated along the way, quality of work was great and reasonable pricing. I willl be a retiring cu Service was great from start to finish! They kept me updated along the way, quality of work was great and reasonable pricing. I willl be a retiring customer! More

Since day 1 CarPlay has not worked in wrangler Trying to resolve wrangler CarPlay issue. Since day one has not worked. Near 30 days ago. Waiting for service appt that was 30 days away. Not very h Trying to resolve wrangler CarPlay issue. Since day one has not worked. Near 30 days ago. Waiting for service appt that was 30 days away. Not very happy. Waiting for appt. paid extra for CarPlay since we travel every day and CarPlay would allow gps. Now I do not have hands free gps since I must use my phone. This is not how I expected my new wrangler service appointments would be received. I really expected a resolution quickly since the wrangler was barely off showroom floor. I look forward to a resolution quickly. More

Straightforward Mark Peterson was very helpful and understanding. He treated me with respect and honesty. He is genuine in his approach to assist the customer with qu Mark Peterson was very helpful and understanding. He treated me with respect and honesty. He is genuine in his approach to assist the customer with questions and concerns. More