Security Dodge Chrysler Jeep Ram - Service Center

Repair of dodge 3500 Service department has still not fixed the problem. When I call I never get a call back. When I told them I had supplement service insurance they real Service department has still not fixed the problem. When I call I never get a call back. When I told them I had supplement service insurance they really ignored me. More

Bad and good To be honest if it wasn't for Diana O'Neill everything would probably be one star made an appointment a month in advance because I needed a loner and To be honest if it wasn't for Diana O'Neill everything would probably be one star made an appointment a month in advance because I needed a loner and when I showed up for the appointment no loaner was available Diana made it happen More

took 3 weeks to make repairs , n side seat cover was damage Over 3 weeks to make repairs. Also drivers side seat cover was damaged by one of ur techs. My daughter just informed me and that it was not like that Over 3 weeks to make repairs. Also drivers side seat cover was damaged by one of ur techs. My daughter just informed me and that it was not like that. Very disappointed in ur overall service. More

Excellent Service Experience I had been having issues with the soft top for my Jeep and the service team, particularly service manager Brandon Troy, made the experience smooth and I had been having issues with the soft top for my Jeep and the service team, particularly service manager Brandon Troy, made the experience smooth and effortless. I would highly recommend Security Jeep for all your service needs. More

Horrendous experience I have been going to this location since I bought the truck from them 5 years ago. I couldn't get an appointment for over 2 weeks. I asked if I coul I have been going to this location since I bought the truck from them 5 years ago. I couldn't get an appointment for over 2 weeks. I asked if I could drop off my truck a day early due to a death in my family and was told no. I had a friend drop it off (Saturday) and the appointment seemed to mean nothing as he had to wait over an hour. As of Monday I hadn't gotten a call. I called THREE times and on the 3rd time I had to insist on talking to someone - they didn't have the decency to make a phone call or return my calls. I finally spoke to my service advisor who informed me in a not so direct way, that my car hadn't even been looked at yet. I had to basically demand a loaner - the issues with my truck were covered under the extended warranty I purchased when I bought the truck, so I was under the impression that since I wouldn't be paying anything, I was in no way a priority. My truck was done 2 and a half weeks after it was dropped off - that is ridiculous I will not only NOT recommend this dealer, I will go out of my way to get the word out. My experience was so bad that I will certainly think twice about buying a Jeep/Chrysler/Dodge in the future More

Customer service Rude, poor & flat out lazy Immature for a front desk clerk. It appears that these young ladies come to work to socialize among themselves. I happen Rude, poor & flat out lazy Immature for a front desk clerk. It appears that these young ladies come to work to socialize among themselves. I happened to stand in. Front of three ladies who totally ignored me until they are finished their conversation, an acknowledgment would have been nice I will never return there More

Excellent service Good attitude ,good service the person in charge told me all the details of the process .i got my car just on time Thank you Good attitude ,good service the person in charge told me all the details of the process .i got my car just on time Thank you More

Great service It’s always a pleasure to get serviced by Security Dodge. Car was fixed right and came back clean and fresh. Keep up the good work! It’s always a pleasure to get serviced by Security Dodge. Car was fixed right and came back clean and fresh. Keep up the good work! More

Thieves. So my dad tows in his 2002 Jeep Liberty to this stealer.. service writer is Mark .. comes in for a fuel line leak.. should cost no more than 500 to So my dad tows in his 2002 Jeep Liberty to this stealer.. service writer is Mark .. comes in for a fuel line leak.. should cost no more than 500 to fix tops. He gets a bill for 3500 four time this old clunker is worth.. My dad clearly has issues and this man took full advantage of this .. He claimed the car needed all of this work. Fuel line repair which of course we know . An air-conditioning compressor which I had just repaired and charged the system totally unnecessary .. upper control arms needed but charged 1400 to replace them alone total thieves.. claims it need differential fluid changes which they did less than 6 months ago. And supposedly they did a fuel injection cleaning another rip off. So in closing he Mark the service guy took total advantage of my incompetent dad who clearly cannot make decisions on his own and it is clearly noticeable .. for what they did the total should not have exceeded more than 2000 at best.. they will be reported to the better business bureau.. and other places as well .. then he Mark tried to be nice guy and offer free oil changes for life for a vehicle that has little life left not to mention my dad as well.. I hope you sleep at night my friend because you knew exactly what you were doing .. keep your oil changes and shove them.. you should be ashamed of yourself . When you refund him 1500 to his credit card I will rethink this review but until then .. not gonna happen.. More

Just ok Came in for an oil change, all went well except the oily smudge marks on the front if the vehicle and some spillage on the engine. Good service but a Came in for an oil change, all went well except the oily smudge marks on the front if the vehicle and some spillage on the engine. Good service but a little sloppy. More