Security Dodge Chrysler Jeep Ram - Service Center

Horrible!! They had my car for 2 months. Never kept me updated. I was 2 weeks without a car and no one there ever knew anything. They had my car for 2 months. Never kept me updated. I was 2 weeks without a car and no one there ever knew anything. More

Where do I begin....I purchased my Grand Cherokee in 2017. From the day I picked up my truck I complained to the service department that the passenger window did not function properly. They tell me it's 2017. From the day I picked up my truck I complained to the service department that the passenger window did not function properly. They tell me it's fine. At every subsequent service visit for oil changes I complained of the same issue with the passenger window and every time they told me nothing is wrong. My last oil change, I drop my car off at 9pm knowing they do overnight service (giving them as much time as possible to do it) I leave a note on the paperwork to please have the car ready by noon as I had to be at work by 1pm. The next morning rolls around it's 10/11/1130/1145am no phone call. I play phone tag a few times to get a call from Will to finally tell me that the car hadn't been touched yet, and offers no explanation. During my interactions with the receptionist I was repeatedly called "Ma'am", when I corrected her and reminded her my name is Joseph and that it's sir she had an attitude with me as if I was wrong. During this oil change I again complain of a window issue and now finally two years after they tell me I need a new motor. When I purchased my vehicle I purchased the extended warranty. I emailed the manager as requested with no response from her. The most recent visit I dropped my car off on Monday night at 9pm. My scheduled appointment was 540pm the following day. The dealership received an additional 18 hours to work on my truck, I get a call it'll be ready Wednesday. Then Wednesday they tell me Thursday. Then finally my truck is ready on FRIDAY. I go to pick up my truck and sign for the work completed for an account balance of $0, no balance. No fees. No owed money. The window they had repaired was completely covered in finger prints, the car was completely detailed the day it was dropped off! Two days later I receive a call from Eddie asking me why I didn't pay for the repairs. I said because I signed a receipt saying there was a $0 balance and $0 fee. He then gets defensive with me, telling me it's his fault and he made a mistake, and he'll just have to pay for the repair out of his pocket if I have a problem with the fee so he doesn't get fired and that they'll just put an note in my account not to do any further work. I reluctantly gave him my card over the phone and settled the account. I am so beyond dissatisfied with the service I consistently receive from Security Dodge and their service department. I would love nothing more than to get rid of this truck and have absolutely zero ties to Security Dodge. I in the past recommended and sent friends here for vehicles, however this is no longer the case! More

Difficult I have been having issues with my jeep. A service member said that we needed to conduct an oil consumption test. Once a month for three months I have I have been having issues with my jeep. A service member said that we needed to conduct an oil consumption test. Once a month for three months I have to bring my car in; but I was told that I would never have to wait & no need for an appointment. First month, no issue. I went this month & had to wait Over an hour; my car was never looked at & the manger is Always Unavailable! The service manager Never returns calls so obviously the dealership's service department is Lacking in Customer Service! More

Quick service once car was in shop Had an 8 am service appt but waited on the line outside for about an hour. Not sure what the point of an appointment is. Once I got in they told me I Had an 8 am service appt but waited on the line outside for about an hour. Not sure what the point of an appointment is. Once I got in they told me I wasn’t down for a rental even though I confirmed this with someone days prior. Whoever is in charge of the rentals though was very nice and he squared it away and I still got one. Service was quick, only 2 hours in the shop and I’m appreciative that they let me keep the rental an extra day because I was at work and couldn’t get there . More

Excellent customer service Since I purchased my Jeep Cherokee in August 2018 the car has higher than normal oil consumption (2 quarts consumed for the last 4,000 miles) during t Since I purchased my Jeep Cherokee in August 2018 the car has higher than normal oil consumption (2 quarts consumed for the last 4,000 miles) during the last service this issue was properly addressed and they are following up More

Had my vehicle for more than 2 weeks Brought my Durango in on Sept 18th for repair on my rim that the dealer scratched up changing the tire on a previous visit. Was provided loaner car. C Brought my Durango in on Sept 18th for repair on my rim that the dealer scratched up changing the tire on a previous visit. Was provided loaner car. Called the following week. Was hung up on, transferred to voicemail, etc.. When I finally got a hold of someone they stated that my service advisor had quit and my car had just been sitting in the lot for a week with no work being performed. The rim hadn’t even been sent out. My new advisor said they get to work on it right away. On Sept 26th my cell phone rang and it was dealer. To my surprise it wasn’t the service department but the loaner department stating that the registration and insurance was going to expire on Sept 29th and I needed to bring the car in so they could update it. Needless to say I was beyond angry at this point. Later that day I called my new advisor “Johan“ he stated the car would be ready Friday Sept 27th. Well Friday came and didn’t receive a call until 7PM now saying that the rim was sent out but when it was returned the tire pressure sensor was reinstalled and that the car wouldn’t be ready until Monday Sept 30th. Now I work from 3-11PM Fri through Tue. In Manhattan. I’m commuting by train 3 hours a day and working an 8 hour shift. It’s difficult to get anything done other than on my days off. So again, no call Monday until at 7:39PM, from Johan, explaining he for got to call me earlier but my car was ready. I’ve leased 5 cars from Security Dodge. Sent my Brother over there and he leased a Durango. My Jeep is due to be returned in the next month. Needless to say this is the last time I’m going to business with Security Dodge and will never recommend them again. More

No one knows what they were doing, they did not know No one knows what they doing. Scheduled a loaner car and they didn't have one so I had to wait one more month driving with a car leaking No one knows what they doing. Scheduled a loaner car and they didn't have one so I had to wait one more month driving with a car leaking More

Great Experience I stopped in for my NYS Inspection and Oil Change. They took care of my Jeep's needs quickly and efficiently. I will definitely be coming back for fut I stopped in for my NYS Inspection and Oil Change. They took care of my Jeep's needs quickly and efficiently. I will definitely be coming back for future service visits. More

Very professional and experienced The service manager Diana was very knowledgeable about the mechanical issue with my 1500 Dodge Ram and had the problem corrected in a timely fashion The service manager Diana was very knowledgeable about the mechanical issue with my 1500 Dodge Ram and had the problem corrected in a timely fashion More

Horrendous First off I want to say im a fairly easy going person. And my truck was just in for service in june.That being said, I was highly disappointed with my First off I want to say im a fairly easy going person. And my truck was just in for service in june.That being said, I was highly disappointed with my recent dealings with the service department of Security Dodge. I had to bring my 2016 ram 1500 ecodiesel in AGAIN , I recieved an error message stated " Engine will not restart in 150 miles service DEF See Dealer" I drove the vehicle 1 more day keep in mind my round trip to work is 72 miles, brought my truck in to the dealership and explained how untried to make an appointment but the earliest they had was 3 weeks out and it was an emergency they immediately gave a a slight attitude especially when I asked for a courtesy vehicle so I could still go to work. The service guy Eddie said " you come in here without an a appointment and tey to get a vehicle when other people with appointments are ahead of you. Like I had a cho6when the my truck is telling me it's not going to start again. Fast forward- they had my truck for 11days, it cost me a small fortune for a rental. Needless to to say everytime I called for an update they gave me the run around. I picked my truck up on Monday Wednesday my check engine light is on again. I am no longer going to this place they haven't fixed a thing for all I know they let the vehicle sit there for 11 days cleared the error message and sent me on my way... they are discourteous,condescending ,rude and dishonest, and could car less about you or your vehicle. obviously their mechanics must not be that good. I'm going to have to find another service center and dealer for this truck and my next one More