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Security Dodge Chrysler Jeep Ram - Service Center

Amityville, NY

4.1
1,861 Reviews

1,861 Reviews of Security Dodge Chrysler Jeep Ram - Service Center

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February 12, 2020

Loved them a year ago when we bought the car. After last "service" visit, its gonna take a miracle to go back there. Terrible communication. Felt like we were getting very dishonest explanations. I can go o More

by Skenney17
Recommend Dealer
No
Employees Worked With
Gabby Vigs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2020 -

Security Dodge Chrysler Jeep Ram responded

​Hello, Thank you for getting in contact with us. We hope we were able to get to a satisfactory resolution today, and we hope to have you with us again and provide the level of service you deserve. Please don't hesitate to email or call us should you require any assistance. Again, apologies for the inconvenience we caused you. Best regards ​Ricardo Gomez Client ​Relations Manager - Service Department ​rgomez@securitydodge.com ​631-691-5000 Ext. 372

February 12, 2020

Went to service to up grade radio test radio OK just not happy with the month wait hopping the wait for service will be shorter More

by ajtaylor16
Recommend Dealer
Yes
Employees Worked With
Johan corona, Johan Corona
Feb 13, 2020 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the review and excellent rating, AJ. We look forward to assisting you with your radio. See you again soon.

February 08, 2020

Went in for a check engine light, oil change, and to fix a tire I have a special warranty on. Left and the tire was never fixed and the check engine came back on the next day. Called and now they can’t take More

by Nblum
Recommend Dealer
No
Employees Worked With
Ricardo Gomez, Sean Judge, Anthony Berta, Christina Estrella , Johan Corona
Feb 08, 2020 -

Security Dodge Chrysler Jeep Ram responded

Hello, Thank you for bringing this to my attention. I regret to learn of any inconveniences that did not meet your expectations and I would like to look into what happened further. Please reach out to me when you are available to discuss your concerns. Your feedback is greatly appreciated. Best, Ricardo Gomez Client Relations Manager - Service Department rgomez@securitydodge.com 631-691-5000 Ext. 372

Feb 09, 2020 -

Nblum responded

Someone from management already called me and promised me a call back in 2 days with an earlier date and I never heard from anyone

February 07, 2020

They were helpful and made sure I was taken care of and received my truck back before the holiday. Thank you and have a nice day. More

by natefancher
Recommend Dealer
Yes
Employees Worked With
Daniel Fram, Anthony Berta, Darrell Raeburn
Feb 08, 2020 -

Security Dodge Chrysler Jeep Ram responded

You too, Nate. It was a pleasure to get your truck ready so you had it when you needed it. Let us know if there is anything else that we can do for you.

February 07, 2020

Diana my Service advisor was excellent the other girls that make the appointment and told me 45 to 60 days I think this is unreasonable More

by Dooglas
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2020 -

Security Dodge Chrysler Jeep Ram responded

Hello, Thank you for letting us know that Diana always takes great care of you. Your feedback regarding the availability of an appointment is a bit concerning. Please contact me when you have a moment so I may better assist you. Best regards, Ricardo Gomez Client Relations Manager - Service Department rgomez@securitydodge.com 631-691-5000 Ext. 372

February 07, 2020

Absolutely the worst dealership service that I have ever been to in my entire life. Don’t buy a car from them & DO NOT SERVICE YOUR VEHICLE HERE!!! I’ve brought it in numerous times for repair & somehow I a More

by Palizballer496
Recommend Dealer
No
Employees Worked With
Dianna O'neil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : "Jimmy" (Dimitrios) Tsiolis
Feb 08, 2020 -

Security Dodge Chrysler Jeep Ram responded

Hello, I extend my regrets towards your feedback for our services. I would like to look into any issues you felt were not properly resolved. Would you mind reaching out to me at a time that you are available? Your feedback is greatly appreciated. Best, Ricardo Gomez Client Relations Manager - Service Department rgomez@securitydodge.com 631-691-5000 Ext. 372

February 06, 2020

Went to the express lube for my free oil change. The wait was a little longer than I anticipated but I understand when things get busy. Everyone was very nice and waiting in the wait room it pleasant. More

by jimbo7822
Recommend Dealer
Yes
Employees Worked With
Sean Judge
Feb 07, 2020 -

Security Dodge Chrysler Jeep Ram responded

Thanks, Jimbo. We are glad that you enjoyed your visit. Let us know if there is anything else that we can assist you with.

February 03, 2020

I am very dissatisfied with the way my problem was handled. I am also not very happy with having a 5 yr warranty and tires and rims and I was declined two times for replacement once for and once for r More

by thomasserafino
Recommend Dealer
No
Employees Worked With
"Jimmy" (Dimitrios) Tsiolis
Feb 03, 2020 -

Security Dodge Chrysler Jeep Ram responded

Hello, Thank you for the opportunity to connect with you in regards to your concerns. If there is anything else you'd like to discuss, please feel free to reach out to me directly. Best, Ricardo Gomez Client Relations Manager - Service Department rgomez@securitydodge.com 631-691-5000 Ext. 372

January 31, 2020

I been dealing with security dodge over 6 years now on my second lease also recomended them to a friend who bought used from them as well they really take care of there customers never had a problem would hi More

by raybell73
Recommend Dealer
Yes
Employees Worked With
Elvis Duran
Jan 31, 2020 -

Security Dodge Chrysler Jeep Ram responded

Ray, thank you for the amazing feedback and recommendation. We appreciate your business and always look forward to your visit.

January 27, 2020

I brought my 2019 Jeep Sahara in for an oil change/tire rotation, Christina & Jimmy couldn’t have been nicer, waiting area was very nice..... More

by immrmas68
Recommend Dealer
Yes
Employees Worked With
"Jimmy" (Dimitrios) Tsiolis, Christina Estrella
Jan 27, 2020 -

Security Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with Christina and Jimmy! We're thrilled to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

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