Security Dodge Chrysler Jeep Ram - Service Center

The warranty repair on my 2015 Chrysler 300C was handled in a timely and efficient manner. The service team was top notch. Would definitely return to Security Dodge for future service needs. in a timely and efficient manner. The service team was top notch. Would definitely return to Security Dodge for future service needs. More

This is dealership is a complete joke with terrible customer service. I brought my car in for service as it seems that there is an issue with my engine or transmission. My car will hesitate when I acce customer service. I brought my car in for service as it seems that there is an issue with my engine or transmission. My car will hesitate when I accelerate the car. I shared this issue with the service department, and was told that they needed to replicate that issue to further look into the car. I was left a voicemail explain a mechanic drove my car and was able to feel the hesitation when accelerate. Weeks past and I still didn’t have an answer, but that a transmission specialist would look at my car. My car was in their hands for almost a month, just for the service department to tell me there is no issue with my car no issue found and to come pick up my unsseviced car. That no one could replicate the hesitation motion in my car when it accelerate (which I have a recording stating otherwise. I was actually told by the service supervisor that this is probably my fault because I haven’t brought my car to an over priced dealership to be serviced. And no I didn’t I brought it to my family machine (Firestone) for the two years I’ve had it. . Which has much better customer service then this Jeep dealership. 2 months later, were in a COVID-19 pandemic, and my check engine light is on. Very convenient, is it related to the issue I brought it in for ? Most likely. Terrible dealership, there are plenty of other Jeep dealers On Long Island NY wait your time. Let me add, I have a full coverage highest cost #Warranty on my car which clearly is a waste! It doesn’t allow me to rate a zero. Or I would More

Great Service They give great service and keep you in touch with what is going on with your car. I have always used them for buying and servicng my Jeep! They give great service and keep you in touch with what is going on with your car. I have always used them for buying and servicng my Jeep! More

The quality of work is good but the availability of appointments or loaner cars need improvement. Had 2 events of being charged 2 times for service needed to wait days to have money returned to my acc appointments or loaner cars need improvement. Had 2 events of being charged 2 times for service needed to wait days to have money returned to my account More

Excellent job. She was able to provide a good service. The timing was really. Be there around 15 minutes to complete the type of services. Keep the excellent job. The timing was really. Be there around 15 minutes to complete the type of services. Keep the excellent job. More

Pulled up had my car taken in with no problem at all..... had my oil changed and everything checked on the vehicle in and out with no problem had my oil changed and everything checked on the vehicle in and out with no problem More

Great service. I used to visit East Hills Chrysler Jeep Dodge, but you guys have better service. Thinking about changing my truck for a new one, so I’ll visit you soon. Thank you!!! Dodge, but you guys have better service. Thinking about changing my truck for a new one, so I’ll visit you soon. Thank you!!! More

Brought my car in 3 times for the same problem. The end result was I was told “it shifts weird“. Unacceptable! My car is still not running right. It wasn’t like this when I purchased the car from a deale result was I was told “it shifts weird“. Unacceptable! My car is still not running right. It wasn’t like this when I purchased the car from a dealership in Albany. More

Staff was friendly, brought car in for water leak , they drilled a hole in my trunk so the water didn't collect. Still not fixed. drilled a hole in my trunk so the water didn't collect. Still not fixed. More

They come pick up my Jeep and when repair done they bring it back, I really appreciate it, God bless all of them.repair Done perfectly. it back, I really appreciate it, God bless all of them.repair Done perfectly. More