Security Dodge Chrysler Jeep Ram

This is by far the WORST dealership I have evern dealt with in my life. I took a 4 hour drive to their delaership based on a lie made by a manager named Tom before I left,who wouldn't face me and had ano with in my life. I took a 4 hour drive to their delaership based on a lie made by a manager named Tom before I left,who wouldn't face me and had another manager John lie to me about the dealer maangers name. When I learned of his name (Joe Santosis), and contacted him later from home, he added insult to injury by promising to call me back and never doing so and then just leaving me on hold when I called back until I gave up. I was trying to purchase a 2011 Dodge Durango they had in stock and I explained to Eric in sales that I wanted the more current radio/navigation system and would pay the difference. We agreed on a price and I was to drive out to meet him, but it was a 2 hour drive each way and I had a newborn and my mother with me who was just starting chemotherapy. So I called back to explain the situation and make sure they understood I couldn't make 2 trips - I needed the radio swapped from another car on the lot when I came to buy it, since I was paying for it, they could use the money to backfill. Eric wasn't there and I made sure a manager was informed - that was Tom. He told the receptionist to tell me not to worry, they would make it happen. So I took the drive and when I got there I was told they couldn't do it. When I asked to speak to the manager, Tom wouldn't face me, so he sent John out. John was a very smug individual who told me that the price now went up by $1k. When I demanded to speak to the Dealership manager, he told me he wasn't in. I asked his name and he said "Joe". When I asked for his last name he said "Smith". I knew Joe Smith was actually one of the sales associates there so I went to the receptionist and she gave me Joe Santosis' name. I spoke with Mr. Santosis and explained the entire situation to him and he told me he'd call me back the next morning to arrange the sale - never called back. Two more unreturned voicemails and a 30 minute hold later, I gave up and called Chrysler back to let them know how poorly this dealership is operated and managed. More

I worked with Kevin for the sale of my 2011 Dodge Charger. It was a good experience but only good thing. A month after going for my car, the check engine light came on. It took 4 hrs to diagnose that Charger. It was a good experience but only good thing. A month after going for my car, the check engine light came on. It took 4 hrs to diagnose that there was a "Loose Gas Cap Seal". A week later, the check engine light came back on and I left the vehicle with them. Not only did they give me a new excuse for the reason of the light coming on, but also forgot to look at my car for a day. They forgot to order the new part (evap canistor) and when it came in, never called me. I had to follow up every time with them and also the woman Sherry, was nothing but a waste of time to talk to. She doesn't want to do her job. I had to call between 1pm and 3pm to speak to her for a rental car, which would've taken 3 weeks to get. I even emailed and left a message for the service manager, Kevin Mackey, and he didn't even respond to my requests. I had to call Chrysler Corp who helped me out. I have since returned to my previous dealer and they found the real problem (fuel filler tube). While the sales team is good, the service department is a horror and should be avoided at all costs. More

Clueless and dishonest is the first words to come to mind. I contacted them via the internet with very specific requirements on what I wanted in the car and the type of lease. All I got was a run arou mind. I contacted them via the internet with very specific requirements on what I wanted in the car and the type of lease. All I got was a run around before getting screwed. Every time I asked what was included in the price quote, I received a different answer. Either it included more than I wanted or less. The leasing deal was different each time I asked for details. At one point, they told me I can't get a specific option (power lift gate) in the car and I would have to buy a limited version. No option was available. This was not true as I drove the car at a different dealer with the option. Turns out they didn't have that car. I was then told they have the car. After verifying all the details again and in written (fax), I gave them a deposit and was scheduled to pick up on 3 days later. The day before I was supposed to pick up the car, I called them (they did not call me) to confirm a time when I was told the car was sold and the deal was off. Asking for a refund, they then told me they found the car on Friday night at another dealer. I've sent several texts each day and called but no reply. I'm letting the credit card fight to get my deposit back and in the process of complaining to BBB and NYS consumer affairs. I have all this in writing (mobile text) They are crooks and liars. Go elsewhere and don't look back. Best folks to deal with are at Garden City Jeep and Dodge. They are friendly, honestly, reasonable and responsive. Alex (sales manager) and Ken S. (Sales) are like family now. More

These guys are crooks and LIARS! Literally gave me about 5 lies in a row. It's amazing how these guys actually do business and that people actually buy cars from them! 5 lies in a row. It's amazing how these guys actually do business and that people actually buy cars from them! More

The worst experience I ever had with a car dealer. They lied about having the car I wanted in stock. Then they tried to pressure me into a more expensive car. When I wasn't interested they tried to hide mo lied about having the car I wanted in stock. Then they tried to pressure me into a more expensive car. When I wasn't interested they tried to hide money in a balloon payment at the end of the loan. I signed the loan application for the car, and then talking with the loan officer later in the deal found out about the balloon payment. It took me 2 days to get my deposit back even after I returned that night under instruction from the Owner of the dealership to go back and pick it up the same day. I drove 60 minutes in rush hour traffic to wait at the dealership for an hour before being told that I would have to wait. The next day I went to a car dealer in the Bronx Eastchester Dodge Jeep Ram and had the best car buying experience of my life! Go anywhere but Security Dodge Jeep Ram in Ammityville! Dominic More

GO SOMEWHERE ELSE!!! Horrible!! Unprofessional! Terrible experience!!! Took 4 weeks to finance vechicle. CHECK THEM OUT ON BBB 45+ COMPLANTS!!!! THEY DO NOT CARE ABOUT THE CUSTOMER!!! AVOID AVOID AVOID bad experience!!! Took 4 weeks to finance vechicle. CHECK THEM OUT ON BBB 45+ COMPLANTS!!!! THEY DO NOT CARE ABOUT THE CUSTOMER!!! AVOID AVOID AVOID bad experience, I drove all the way down from NJ and all what I got were lies... GO SOMEWHERE ELSE!!!! More

Just leased a 2012 Jeep Wragler and worked with Fritz. My wife leased a car from the same dealer a few months ago and we worked with him as well. He's very friendly and actually picked me up at the train bec wife leased a car from the same dealer a few months ago and we worked with him as well. He's very friendly and actually picked me up at the train because I didnt have a ride to the dealer. I highly recommend Security Chrysler because the entire staff is very helpful and friendly, and the building itself is kept in great condition. More

I just purchased a 2008 Jeep Liberty Limited from Security Dodge in Amityville and I couldn't be happier. Our salesman Fritz was knowledgable about the truck and never pressured us into buying the t Security Dodge in Amityville and I couldn't be happier. Our salesman Fritz was knowledgable about the truck and never pressured us into buying the truck right off the bat. He let us think about it and then called and gave us a deal we couldn't refuse. We shopped around and received prices from 7 other dealers and Amityville had the best price by far. We will definitely purchase our next car from Amityville Security Dodge. More

I did not buy a car from them and only spent a short time I did not buy a car from them and only spent a short time in this dealership . I only comment because this was the worst sales experience I have eve I did not buy a car from them and only spent a short time in this dealership . I only comment because this was the worst sales experience I have ever had. I do not understand how a salesman could treat another human being the way the did, let alone a paying customer. I would not buy a car from them even if they were the only car dealership in the world. I would rather ride a bike. Cocky rude and unfriendly to sum it up More

The internet sales department has a long way to go. Very unfriendly and not interested in helping out the customer. Find a different dealer that is interested in working with the customer! unfriendly and not interested in helping out the customer. Find a different dealer that is interested in working with the customer! More