Security Dodge Chrysler Jeep Ram

UPDATE: SECURITY DODGE'S RESPONSE TO MY REVIEW - this is how much they care about their service and reputation PRIVATE Response From: Security Dodge Chrysler Jeep Ram SRT Added: 7/9/2013 2:39:39 PM is how much they care about their service and reputation PRIVATE Response From: Security Dodge Chrysler Jeep Ram SRT Added: 7/9/2013 2:39:39 PM I DO APOLOGIZED FOR YOUR BAD EXPERIENCE. ALISE This adventure started off well enough, be it a bit odd that the salesman, Joe Smith, approached me and the first thing he asked was if i wanted to drive one(of the Wrangler Unlimteds I was looking at) without showing me or telling me anything about it, but I guess these are pretty basic cars at the end of the day. I said sure and we walked over to their lot. After he realized his key didn't work for any of the ones on the lot he came back with another one which wasn't a big deal at all. The test drive was alright, but Joe didn't seem to know much about the vehicle. I asked if they had a USB port for the iPod connection and he said 'ohh nah none of them do' and two seconds later my girlfriend discovered one in the console. This was bad, but it got much worse once we got back to the dealership. The entire reason I went to Security Jeep was because they were advertising $2k below invoice on in-stock Wranglers and they have a ton of Commando Greens in stock that they've had since at least January when I started being interested in them. I thought I'd check it out. Knowing that there's no such thing as a free lunch I was expecting a bunch of crap, but hoping for the best especially after reading positive reviews online. Do not trust those reviews, apparently people are complete idiots or I had the one terrible experience ever - and i highly doubt the latter. What I found was worse than I could ever imagine. We sat down and the first thing out of of the salesman's mouth was so are you trading your car or not in a pretty aggressive manner. I responded that it was something we could talk about and that I hadn't really made a decision, but for now let's talk about the price of the Jeep. With that he asks for my registration and keys and I knew my keys were magically going to disappear. They eventually came back, but not until we started talking about balloon financing and $450/month payments ALL BEFORE WE EVEN DECIDED ON A CAR! I became very agitated and asked what car we're talking about because last I checked, I hadn't even told them what I wanted beyond Commando Green and I told them I certainly was not negotiating based on payments. So when we discussed the packages I wanted he came back with 'so you want to custom order?' to which i replied ‘or you could try to locate one.’ Joe comes back with 'well we could but then we can't give you as good a deal.' I was expecting this, but then he lied to me. He told me that when they locate a car they don't always trade cars with the dealership(this may be true), so then I mentioned that since they bill themselves as the Northeast's highest volume dealership they receive factory rebates and kickbacks for selling volume and they get their cars below invoice price - invoice price, like just like MSRP, is not the end all be all number a dealer pays. He came back with 'not on the Wrangler, it's too hot'. Yeah buddy, the car I've seen 10 of in the same color on your lot for 5 months and you're advertising 2k below invoice is too hot, okay. So now that something out of their inventory is off the table, the trade in for my car drops to $3000 from $6500(this is on a car with a private party sale value of $9200 and a retail value in excess of $10k and a trade in around $7200 - the $6500 number was okay, $3000 was a smack in the face) and he asks what I'd be willing to pay for the car they've located which has a sticker of $36k and change. I tell him that I'd like to be down around invoice and he asks me what I think invoice is. I respond that without putting it into a calculator I'd guess around 31k. He tells me I'm completely wrong(which it turns out i was by about 2k - I'm actually considered emailing him to admit my wrong because that's just how I am) and comes back with his sales manager. The sales manager plays good cop and tells me all he's concerned with is 'moving metal' and if he could make a penny on this deal he'd do it. I tell him okay, so I've made an offer, come back to me with something. He comes back with $35,500. At this point I can put this car into TrueCar.com and get a better price than that without even haggling. I'm done and he tells me so basically you don't trust us, right? I tell him that's completely right and he asks how he can prove to me that he's giving me the absolute best deal anywhere. I told him that there's absolutely no way he could prove that to me and I'll need to figure it out for myself. At the end of the day the experience left me so sick that I would have rather paid more from a reputable dealership than give these guys business. To top it off, after leaving their dealership I did some deeper digging and found that there were 5 Jeeps within 250 miles of me outfitted how I’d like them and the dealership who ‘had the one jeep within 250 miles exactly how I’d like it’ actually had two and they were advertising them online for a full $2k below what Security claimed was the best deal I’d ever find. I walked out and never heard from anyone at Security again and I'm glad I didn't. It's a shame that places like this continue to be able to operate in an environment where it'd take people two minutes to share their terrible experiences. More

Greg is the man! I already knew I wanted the 2014 Jeep Cherokee going into the dealership but he actually broke down the difference between each year and model, which help me decide exactly which model to Cherokee going into the dealership but he actually broke down the difference between each year and model, which help me decide exactly which model to go with. He took his time and was very courtesy to all my needs. Very helpful and understanding. If you go to Security Dodge make sure you ask for Greg Harden salesmanship done right. More

Steve was extremely friendly, and a great help in the process of purchasing a new car. He has followed up to make sure everything is running smoothly, and went beyond what was expected to help us. process of purchasing a new car. He has followed up to make sure everything is running smoothly, and went beyond what was expected to help us. More

I went to this dealer because they had the car I was looking for . I didn't fell pressured or taken advantage of . I went in with my two kids my husband was working and made the deal . I was very happy looking for . I didn't fell pressured or taken advantage of . I went in with my two kids my husband was working and made the deal . I was very happy with the price I paid and the rate I got for my loan. Staff was very good I can be very picky we have had lots a bad experience with other dealers in the past and also when I was looking this time . No problems this time I could have used a little more gas in the car Ill have to look at that next time . I will recommend this dealership to whoever will listen More

The team at Security was very knowlegeable, professional and helpful. I found my leasing experience to be stress free and not the typical hassle I've experienced at other dealerships. Thank you. and helpful. I found my leasing experience to be stress free and not the typical hassle I've experienced at other dealerships. Thank you. More

All the employees I worked with had great personalities. They did not have to sell me on the specific Jeep that I bought being that it was basically love at first sight, but they did go above and beyond in They did not have to sell me on the specific Jeep that I bought being that it was basically love at first sight, but they did go above and beyond in order to make the purchasing process easy and smooth. All employees were extremely friendly towards my family and I, almost making us feel like part of workplace family and earning our trust. I will definitely recommend this dealership to others who are looking into getting a new/used vehicle. More

Fritz was fantastic. Did everything I asked of him and more. Rich was the friendliest and best "finance person" I have ever worked with. Would highly recommend Security Dodge because of these two. more. Rich was the friendliest and best "finance person" I have ever worked with. Would highly recommend Security Dodge because of these two. More

I went to Security Dodge looking for either a Dodge Durango or the Jeep Grand Cherokee. We looked at the Durango's and Victor explained to me all the differences between the models. We then went to l Durango or the Jeep Grand Cherokee. We looked at the Durango's and Victor explained to me all the differences between the models. We then went to look at the Grand Cherokee. I wasn't sure if I wanted the Laredo or the Limited edition. Victor politely explained the differences between the two models. I felt that I was taking too long with Victor and he assured me that I was not and that he just wanted to make sure I was making the right decision. I felt no pressure at all when dealing with Victor. I also found that I was NOT getting the "sales pitch" .I felt very comfortable with Victor. After I decided on which on I wanted we sat down and negotiated the price. The price is got at Security was the best price I have found. I did go on line after the purchase and the price I got with Security was an excellent price . Victor was off on the day I picked up the Jeep. He even came in on his day off to make sure there were no porblems with the vehicle and the purchase. I am completely satisified with the service and atmosphere with Security and would definately recommend them to anyone in the market for a new car. More

Went in to dealer trying to get a new Jeep but right now was above price that I wouId pay for leasing so still waiting to decide what to do was above price that I wouId pay for leasing so still waiting to decide what to do More

Getting our new Jeep at Security was so easy and such a great experience. My last experience buying a new car was such a bad one that I wasn't expecting much but they were friendly the minute we walked in great experience. My last experience buying a new car was such a bad one that I wasn't expecting much but they were friendly the minute we walked in the door. I wasn't sure which year or model I wanted and Joe took his time, walked me through all the different options and we test drove all the ones I liked. I was so undecided and he was so nice helping me trying to decide and weighing out the different options. Once I decided on the one I wanted we negotiated price, which was actually a good experience, and I walked away happy. And normally the dreadful part of all the paperwork wasn't even that bad with Richard. He was so nice and explained everything to me. Not making me feel dumb for not understanding some of the paper work. Last time I got a car the finance guy was so rude and stressed me out so bad. This was an all around good experience and would highly recommend this dealership and working with Joe! More