Security Dodge Chrysler Jeep Ram

The absolute worst service department Brought my brand new charger Hellcat in for service because check engine light came on they completely dismantled the engine scratched up the paint, t Brought my brand new charger Hellcat in for service because check engine light came on they completely dismantled the engine scratched up the paint, threw all the parts in the trunk and told me they were denying warranty on my car that has 3000 miles on it wouldn't give me a reason why charge me $1,200 for Diagnostic and told me to remove the car immediately or I would be billed for storage this after having spent over $220,000 buying for vehicles from them in the last 18 months. DO NOT USE THEIR SERVICE DEPARTMENT!! More

A pleasant and satisfying visit and purchase We called ahead and spoke to salesman Joe Smith about our interest in a used car. He was so very helpful as was everyone there. We called ahead and spoke to salesman Joe Smith about our interest in a used car. He was so very helpful as was everyone there. More

Great sales Best experience ever walked in told Jarrett Davis what I needed got me the price I wanted and walked out in less then 2 hours I recommend security d Best experience ever walked in told Jarrett Davis what I needed got me the price I wanted and walked out in less then 2 hours I recommend security dodge and make sure u see Jarrett Davis More

Great Sales and Customer Service I went there to buy a used car and luckily I got a sales person his name is David Garcia. I highly recommend this guy to buy a car (new or used). he c I went there to buy a used car and luckily I got a sales person his name is David Garcia. I highly recommend this guy to buy a car (new or used). he can help you with anything you want and direct you to the right person in service or anything you. he has a high knowledge in any car in the dealer. I got good deal and good service there. More

Worst Dealership in the Country Anthony is the Biggest CON MAN followed by Corey in sales and Raja in Finance. I recently purchased a used car from this dealership and was promised t Anthony is the Biggest CON MAN followed by Corey in sales and Raja in Finance. I recently purchased a used car from this dealership and was promised the car would be Touched up and all missing pieces would be installed. Everything Corey promised to me was a lie, secondly Raja told me the car came with a 3 year warranty. No one explained that i had to pay $3,000 extra for my warranty. I took the car in to get touched up and they didn't even touch it up that well and when i asked for them to fix the shield under the front drivers side, they declined because i gave them a bad review the day before and now they don't even want to touch the car at all. I would never recommend this place even to the Devil himself. All promises that were made on the car were not fulfilled and they gave me a note saying that they do no honor verbal promises. They also passed the car inspection with 2 Bald Tires, Ripped Wiper Blades, Flickering Headlights, TPMS sensor light was on. Cory also told me that he was part owner of Security Dodge Chrysler Jeep Ram SRT which was not true. I just filled out my VS-35 forms that is going to DMV and the Better Business Bureau will be contacting you. More

Excellent customer service! Went in looking for a new truck, spoke with Alise, who was friendly and energetic and very helpful. She set me up with Daniel Framm who was very help Went in looking for a new truck, spoke with Alise, who was friendly and energetic and very helpful. She set me up with Daniel Framm who was very helpful and knowledgeable and got the ball rolling. Two days later I drove home with a 2016 Dodge Ram Rebel. Thanks everyone! More

Best experience buying a vehicle on Long Island I visited the dealership last month. Was highly impressed with the showroom & the staff . The sales team was friendly & very professional . I ne I visited the dealership last month. Was highly impressed with the showroom & the staff . The sales team was friendly & very professional . I needed many questions answered & I must say the gentleman at the desk (John LaFrancesca ) came and sat with me & put me at ease . I was highly impressed with his knowledge & ability to make me feel like I was not a female in a mans world ! I've visited a lot of dealerships that intimidated me & I lost all confidence & left .! I am the proud owner of a beautiful jeep . Thank you John LaFrancesca & Security for making me a forever customer !! Faye from Great Neck N.Y More

Same day service with a smile I was met by Alise who was engaging and friendly, and warm. She really helped me think "out of the box' and get a car that really suited me. I worke I was met by Alise who was engaging and friendly, and warm. She really helped me think "out of the box' and get a car that really suited me. I worked with Craig who was patient and helpful. The financing all came together beyond my expectations, and I am now super happy speeding along in my Dodge Charger, coming from a Dodge Journey! More

Why is Chrysler treating me this way? I own a Chrysler 2008 Town & Country, which I regularly service at Security Dodge Chrysler GEM. This vehicle has both a lifetime powertrain warranty I own a Chrysler 2008 Town & Country, which I regularly service at Security Dodge Chrysler GEM. This vehicle has both a lifetime powertrain warranty and a maximum care lifetime wrap (added to the lifetime powertrain). On Saturday, April 30th I had the vehicle serviced for its NYS inspection. It passed the inspection, but the service representative noticed that my lifetime powertrain warranty was expired. I spoke with Bill Davolio (the service Director) to find out how a lifetime powertrain warrantee could expire. He explained that this warranty requires an inspection to be performed every 5 years in order to be maintained. I explained that I had never been told this before, and I would gladly have the inspection done right now. I also explained that at the point of sale I was told that my maximum care lifetime wrap superseded my lifetime powertrain warranty. He instructed me to contact Chrysler at 1-800-992-1997, and have them agree to reinstate the warranty if he performs the inspection. He said that I should insist on speaking to a supervisor. He gave me his card and said to call him back after that point in the process. I did this on 4/30/16 as soon as I left the dealership. At 11:26 AM I spoke with Aleshia, who told me that my warranty could not be reinstated, and I could not speak to a supervisor at that time. She assigned a case number to my call (case #29201612). Chrysler’s policy is to request a supervisor call-back which is fulfilled in 1 business day. Since that was a Saturday, 1 business day would be by Monday, May 2nd. I never received that call back on Monday. Other representatives advised me to call again on Tuesday, May 3rd (at 9:30) and demand to speak with the supervisor assigned to the case. I did this, and was met with a lie. While on the phone with Kristin at 9:35 AM on 5/3/16, I was told that the supervisor had called me back and left a voicemail at 9:32 that morning. After getting off the phone with Kristin, I checked both my cell and home voicemails, and found no message. After calling back to discuss this with the supervisor, a representative named Daniel (at 12:05 PM on 5/3/16) told me that he worked in a different office and would have to transfer me. He transferred me instead to an office in Canada, who had to transfer me back to the US. I finally spoke to a different supervisor named John, who said that they would not agree to reinstating the warranty. He said that I am a regular customer of Security Dodge Chrysler GEM, and that I should speak further with Bill Davolio since that service center that did not remind/suggest this necessary service. I had Bill Davolio’s card, and he had mentioned calling him back after I had started the process, so that was what I did. I left him a voicemail at 1:10 on 5/3/16, and another one later in the day. I called again on 5/4/16, and left another voicemail. I tried calling the regular service counter on 5/5/16, and requesting to speak with him. I was told that he was in a meeting, but they took my name and number to have him call me back. I still have not received a return phone call from Bill Davolio. My 5-year powertrain inspection should have been done on within 60 days of October 30, 2013. I have my service receipt from my 2013 NYS inspection performed at Security Dodge Chrysler GEM. On this receipt there is an area that says, “NEXT RECOMMENDED SERVICE: 30000 MILE SERVICE.” Why didn’t Security Dodge Chrysler GEM list my powertrain inspection in this area of the receipt? Why did I never receive the 1 business day supervisor call back that is Chrysler’s policy? Why has Bill Davolio still not called me back? I am a loyal Chrysler customer. Beside this vehicle, I own a 2005 Jeep Liberty. I regularly service my vehicles at Chrysler service centers, and have the receipts to prove it. Why is Chrysler treating me this way? More