Security Dodge Chrysler Jeep Ram

I bought the Jeep in November, the day after I noticed some things the following morning. First I was told that they would be addressed the second week in January, when I called to make my appointment I some things the following morning. First I was told that they would be addressed the second week in January, when I called to make my appointment I was told I would have to wait until February 1st Diana was great on the service side but there are other things that have to be addressed. I thought that I would have gotten a call but I have not received one yet. Once my issues are addressed and rectified I will probably feel a little better with my Security experience. More

I delt with alise bitic she was amazing. From the minute I started talking to her it was like I known her forever. That’s the type of person she is.. prob one of the most sincere people I ev From the minute I started talking to her it was like I known her forever. That’s the type of person she is.. prob one of the most sincere people I ever came across she really cared what I wanted and she did what she could to Make it happen. It was the one delarship that I walked into that every employee that worked there that I made contact with had a very friendly attitude made it a great process looking for a vehicle.. best place I ever went to hands down More

This is my third lease with Alise and Security! Alise is motivated enthusiastic and knows the business! The day I went to pick up my new car I was in and out in an hour. Everything was so organized Alise is motivated enthusiastic and knows the business! The day I went to pick up my new car I was in and out in an hour. Everything was so organized and easy. Thank you again Alise xoxo More

Alise was great to work with. She was knowledgeable, professional and attentive. Alise made the purchase easy and straight-forward. Everyone else connected to Security Dodge Jee She was knowledgeable, professional and attentive. Alise made the purchase easy and straight-forward. Everyone else connected to Security Dodge Jeep were also very pleasant and amenable. This is a First Class business. More

Alise was absolutely amazing selling us our Compass Jeep. It went so smoothly and I HIGHLY recommend her! It went so smoothly and I HIGHLY recommend her! More

Alise made getting out of a lease and upgrading into a new one such an easy, enjoyable process. Normally when walking into a car dealership, i have to prepare myself to be firm and not be taken advantage new one such an easy, enjoyable process. Normally when walking into a car dealership, i have to prepare myself to be firm and not be taken advantage of. At NO point did I feel like Alise or any of the staff at Security Dodge were trying to get one over on me. I shopped around prior to coming to Alise, and no one came even close to getting me where she got me. She always answered every question I had truthfully and knowledgeably, which made me feel extremely confident in my decision to lease through her. I STRONGLY recommend, and plan to go through Alise for all of my family’s future vehicles. Thank you Alise!!! More

My sales person Chris was awesome! He was easy to work with and direct. My only issue is how long they take for paperwork which has nothing to do with Chris. Chris was great and follow He was easy to work with and direct. My only issue is how long they take for paperwork which has nothing to do with Chris. Chris was great and followed up a few days later-highly recommend. More

I purchased a car from this dealership end of March 2023. It should be noted that between the car purchased & my writing of this review, the car while in my possession, has gained less than 5k miles; so it's It should be noted that between the car purchased & my writing of this review, the car while in my possession, has gained less than 5k miles; so it's been less than 1 full year & a very minimal amount of driving. In addition, I originate in Westchester so several dealerships to choose from between here & there, yet I chose one, a 3+ hr train ride from my house. December of 2023 my Certified PreOwned vehicle went into the shop to fix the fuel pump & rear differental. I contacted the selling dealership, & the gentlemen that I spoke with informed me that they couldn't assist me but I should contact Customer Service to request a goodwill credit, as the fuel pump wasn't covered under my CPO Warranty. That fix took roughly 3 weeks & cost a little over $2400. I received the car back at the end of December, still sensing that something was off by the way it started, but was assured it was 'normal' by the dealership. By the 2nd week of January, the car needed to go into the shop again because it would not start. I took it back to the dealership I got it fixed, thinking the issues were connected to what they just fixed, but as it turns out, the starter went bad. So the updated fixture was a starter replacement & 2 batteries, totaling $2500. It being January of 2024, the car has already entered the shop for 3 major issues (4 if you include that fact that both batteries needed to be replaced as well). Of course I, again, contact the dealership I purchased the car from to speak to someone about this, which included my sales person Catherine Mercado. She tells me what I already know, which is that the fixture is not covered under my CPO and that IF I were anyone were to help me at the dealership, it would be Anthony Capanelli (I should note that she claimed to not know his last name but his name and photo are posted on the website & he is the Manager of used car sales, which she said is the title of the person I would be looking to speak with). Since January 16th, I have called 9 times, I've been transferred to everyone except a used car manager. I've left several voice messages and at a point was told that I would get a call back from Micheal, a different manager. To date, I have not received not a call back from either of the people I was told would call me back. I even spoke to Paul, a manager in a different department, on two separate occasions; one in which he confirmed Anthony Capanelli would be the person to speak to and other asking him to ask Anthony to call me back. I've even sent Catherine Mercado a text message asking her to ask Anthony, again, to call me back, which received no reply. Oddly enough, when I purchased the car, they were having a promo that reduced the purchasing price for 'loyalty customers' (i.e, if you've purchased from them before) and this seems to be the service they would like people to be loyal to. To have to call on a consistent basis and not even recieve the courtesy of a call back is frustrating. This dealership does not stand behind the products that they sell at all. Even the service department sucks. You make an appointment for an oil change, arrive at your appointment time & you still wait for no less than 3 hours and there is no one to even offer a 'sorry for the wait'. I get that my current car situation is atypical but with the length of time, the miles driven, and the presented issues, I would've thought someone would've had decency to be courteous. All in all, I will 1000% never be back to this dealership and will advise all that I know to steer clear. More

Security CJRD is awesome! From start to finish my experience was fantastic! Ray was a pleasure to work with. He was knowledgeable and worked with me to get what I needed. Gius From start to finish my experience was fantastic! Ray was a pleasure to work with. He was knowledgeable and worked with me to get what I needed. Giuseppe made sure my financial needs were met. He was great to work with as well. This dealership was able to do what other dealerships told me was not possible. I highly recommend this dealership to anyone in the market looking for a new vehicle. More

Working with Fritz was a complete joy he was very knowledgeable about all the vehicles and directed the negotiations knowledgeable about all the vehicles and directed the negotiations More