Security Dodge Chrysler Jeep Ram

I purchased a car from this dealership end of March 2023. It should be noted that between the car purchased & my writing of this review, the car while in my possession, has gained less than 5k miles; so it's It should be noted that between the car purchased & my writing of this review, the car while in my possession, has gained less than 5k miles; so it's been less than 1 full year & a very minimal amount of driving. In addition, I originate in Westchester so several dealerships to choose from between here & there, yet I chose one, a 3+ hr train ride from my house. December of 2023 my Certified PreOwned vehicle went into the shop to fix the fuel pump & rear differental. I contacted the selling dealership, & the gentlemen that I spoke with informed me that they couldn't assist me but I should contact Customer Service to request a goodwill credit, as the fuel pump wasn't covered under my CPO Warranty. That fix took roughly 3 weeks & cost a little over $2400. I received the car back at the end of December, still sensing that something was off by the way it started, but was assured it was 'normal' by the dealership. By the 2nd week of January, the car needed to go into the shop again because it would not start. I took it back to the dealership I got it fixed, thinking the issues were connected to what they just fixed, but as it turns out, the starter went bad. So the updated fixture was a starter replacement & 2 batteries, totaling $2500. It being January of 2024, the car has already entered the shop for 3 major issues (4 if you include that fact that both batteries needed to be replaced as well). Of course I, again, contact the dealership I purchased the car from to speak to someone about this, which included my sales person Catherine Mercado. She tells me what I already know, which is that the fixture is not covered under my CPO and that IF I were anyone were to help me at the dealership, it would be Anthony Capanelli (I should note that she claimed to not know his last name but his name and photo are posted on the website & he is the Manager of used car sales, which she said is the title of the person I would be looking to speak with). Since January 16th, I have called 9 times, I've been transferred to everyone except a used car manager. I've left several voice messages and at a point was told that I would get a call back from Micheal, a different manager. To date, I have not received not a call back from either of the people I was told would call me back. I even spoke to Paul, a manager in a different department, on two separate occasions; one in which he confirmed Anthony Capanelli would be the person to speak to and other asking him to ask Anthony to call me back. I've even sent Catherine Mercado a text message asking her to ask Anthony, again, to call me back, which received no reply. Oddly enough, when I purchased the car, they were having a promo that reduced the purchasing price for 'loyalty customers' (i.e, if you've purchased from them before) and this seems to be the service they would like people to be loyal to. To have to call on a consistent basis and not even recieve the courtesy of a call back is frustrating. This dealership does not stand behind the products that they sell at all. Even the service department sucks. You make an appointment for an oil change, arrive at your appointment time & you still wait for no less than 3 hours and there is no one to even offer a 'sorry for the wait'. I get that my current car situation is atypical but with the length of time, the miles driven, and the presented issues, I would've thought someone would've had decency to be courteous. All in all, I will 1000% never be back to this dealership and will advise all that I know to steer clear. More

Security CJRD is awesome! From start to finish my experience was fantastic! Ray was a pleasure to work with. He was knowledgeable and worked with me to get what I needed. Gius From start to finish my experience was fantastic! Ray was a pleasure to work with. He was knowledgeable and worked with me to get what I needed. Giuseppe made sure my financial needs were met. He was great to work with as well. This dealership was able to do what other dealerships told me was not possible. I highly recommend this dealership to anyone in the market looking for a new vehicle. More

Working with Fritz was a complete joy he was very knowledgeable about all the vehicles and directed the negotiations knowledgeable about all the vehicles and directed the negotiations More

Security Dodge by far is top notch exemplifying great customer service across the board from service to sales and the parts department. I’ve purchased all 3 of my vehicles there since 2017 . Alise is the customer service across the board from service to sales and the parts department. I’ve purchased all 3 of my vehicles there since 2017 . Alise is the best and goes above and beyond to get you into the vehicle you desire makes you feel like family she is the best and stays with you throughout the whole process of whether your purchasing or leasing a vehicle I highly recommend Security Dodge and Alise for sales you won’t be disappointed 5 stars… More

Quick, easy and direct. Security is the best Jeep dealership I’ve ever been to! Security is the best Jeep dealership I’ve ever been to! More

Every one was courteous and helpful. Greeted with smiles all around. Every one was really nice! Greeted with smiles all around. Every one was really nice! More

From sales person to manager & customer relations manager no one helpful. Never give what they promised Not recommended to anyone to lease any vehicle no one helpful. Never give what they promised Not recommended to anyone to lease any vehicle More

Chris S. was excellent and easy to communicate with. But no one should have to wait over 3 1/2 Hours to finalize and sign paperwork for a new purchase. Unacc was excellent and easy to communicate with. But no one should have to wait over 3 1/2 Hours to finalize and sign paperwork for a new purchase. Unacceptable More

This was my second purchase from Security Dodge. I leased a 2021 Jeep Grand Cherokee & yesterday I purchased a Dodge Durango SRT. While I had my Jeep, there was one issue with the fuel pump & the se I leased a 2021 Jeep Grand Cherokee & yesterday I purchased a Dodge Durango SRT. While I had my Jeep, there was one issue with the fuel pump & the service department was fast and efficient with fixing it & keeping it an extra night to drive it on the highway to ensure there were no other issues that needed to be addressed. I'm EXTREMELY fortunate to have met Ace (Jonathan Alvarez) over the weekend. He'll be my go-to sales person for the rest of my driving days! I've never had someone go above and beyond the way he did. We were torn between leasing a new Jeep or financing the used Durango and Ace went to bat for me with both the used and new car sales teams. When I was on the fence about my decision and almost didn't purchase either, Michelle Scalise stepped in to help facilitate and finalize the deal with the used car sales team. Raja finished off the night in the finance department and helped me find a warrantee that suited my needs without breaking the bank. I'm beyond grateful for Ace & Michelle. Thank you both!!! More

I usually don’t bother posting reviews, as we expect people to do their jobs when we pay for a service. However, I must say that Security Dodge Jeep is at the Apex of the game and truly makes you feel l people to do their jobs when we pay for a service. However, I must say that Security Dodge Jeep is at the Apex of the game and truly makes you feel like you’re part of the family from the moment I pulled the vehicle to the front and was greeted by Manny And then dealt with Rebecca the new service agent, and then, of course, interfaced with Tamico Maxwell a service manager. The experience was professional and friendly, and truly excellent while I was waiting for my car. I had some conversation with John at the front desk, and once again was impressed with his eagerness to help answer my questions and make me feel truly like I received concierge service as I picked up my loaner, which believe it, or not, was a grand Wagoneer trim level three! I was greeted by the women working the service desk, and again blown away by the professional and courteous treatment I received. When I picked up my car, it was much of the same excellence, professionalism as sincere friendliness. My car was delivered to me in perfect condition cleaned inside and out. I guess the reason for my writing this post is To tell people, there’s a reason why Security Dodge Jeep is rated number one, they simply all the best. Come get some.! More