Security Dodge Chrysler Jeep Ram

Alise was so honest and so amazing she made this whole process so easy and great process so easy and great More

Brought my car in that I purchased in April 2023 2x a for the same issue that they just put a bandaid on brought it back for no heat.. kept my my for 2 weeks and told me it needs a heater core and it’s not c the same issue that they just put a bandaid on brought it back for no heat.. kept my my for 2 weeks and told me it needs a heater core and it’s not covered and will cost 3,000 dollars! Called corporate and no help! Picked up my car and went to a mechanic and was charged 1,000 and I have heat!! I will never ever go back to Security Dodge they give u the run around!! More

Was a pleasure working with them had what I wanted when I wanted it. Great deal very satisfying people to work with all around great dealership. wanted it. Great deal very satisfying people to work with all around great dealership. More

Alise is the best! She made getting my car such an enjoyable process. I highly recommend Alise to anyone in the market for a new car, and can’t thank her enough for all She made getting my car such an enjoyable process. I highly recommend Alise to anyone in the market for a new car, and can’t thank her enough for all of her help and expertise!!! More

Alise is great she was so helpful I will send my family and friends to her! and friends to her! More

Alise was great and made sure all my needs were covered. I had a great experience with her and will definitely recommend her to everyone I know! She was professional, and a pleasure to work with. Thanks aga I had a great experience with her and will definitely recommend her to everyone I know! She was professional, and a pleasure to work with. Thanks again Alise! More

Alise has been amazing to lease our vehicles from! This is our second time doing so but family members have used her countless of times as well. She really knows what’s she’s talking about and is stra This is our second time doing so but family members have used her countless of times as well. She really knows what’s she’s talking about and is straight forward with you from beginning to end of the process. Couldn’t be happier with our new 2023 Jeep compass Red edition 4x4. 10/10 highly recommended More

Security Dodge is a Long Island institution. I've shopped around and always wind up back here. I've shopped around and always wind up back here. More

Everything was excellent! Buyer process was smooth and easy! Angela was very helpful, kind and amazing at teaching my Jeeps tech balls and whistles. Natalie in Customer Servic Buyer process was smooth and easy! Angela was very helpful, kind and amazing at teaching my Jeeps tech balls and whistles. Natalie in Customer Service was helpful with all our questions and needs! Great Customer Experience! More

After several weeks of engaging with Security Dodge regarding a 2022 Series II Jeep Wagoneer priced at $79k, I committed to purchasing the vehicle in an all-cash transaction. I live in Maryland and nee regarding a 2022 Series II Jeep Wagoneer priced at $79k, I committed to purchasing the vehicle in an all-cash transaction. I live in Maryland and needed to travel over 4 hours to Amityville, NY. After coordinating travel, I was informed for the first time by the dealership that the vehicle wasn't actually waiting for me but had been driven for weeks by the owner's. I thought the car was ready for purchase, but instead, it had an additional 1,000+ miles on it. Therefore, the original Carfax report was incorrect, as was the mileage reported to me during negotiations. Upon arrival at Security Dodge, I went to test drive the car for the first time and noticed it was in terrible condition and had been falsely advertised. While inspecting the vehicle, I found a huge key line scratch running from the back to the front. The dealer representative assisting with the test drive remarked, 'Ahh, oh wow, um, I'll ask if they can buff that out...'. Further examination revealed more unacceptable issues: a melted cigarette burn on the dashboard, seatbelts that appeared to be chewed by a dog, numerous scratches on the backs of the front seats, and permanent marks from car seats on the second row. I immediately declared the vehicle in unacceptable condition and walked out of the dealership. Security Dodge then attempted to retain my certified check and offered to make a deal on another vehicle. Initially, this seemed like a turn for the better, but it was just the beginning of more problems. After negotiating for another car, I had to revise my insurance cards and arrange for additional funds, as this vehicle was $10k more expensive. I had now been at the dealership for over 8 hours. Even after the car was supposedly ready, the first round of paperwork was incorrect (it included taxes), and I had to wait for the notary to return to the dealership. Finally, when I was in the car ready to drive back to Maryland, a 4+ hour journey, the power steering light was blinking. I was told this was normal and would turn off after 10 miles of driving. However, 300 miles later, the light was still on, and after 500 miles, it remained on. Security Dodge assured me there was nothing to worry about and that it was safe. Unfortunately, during the first week of having the car, my wife and children were driving when the power steering went out, nearly causing a catastrophic accident. I opened a case with Wagoneer, and they confirmed the vehicle should NEVER have been released with the power steering light on. Now, I have to coordinate getting this brand-new car to a local dealership for repairs. While Security Dodge has been apologetic during this process and even sent me mats for the car in an effort to make up for all the aforementioned issues, it goes without saying that accountability for what's advertised, and more importantly, safety and customer peace of mind, need drastic improvement. One can understand why, given these events - negotiating for a vehicle, driving over 4 hours from MD to NY, being unaware the car was in use by Security Dodge's owner, receiving incorrect mileage reports three times, finding the vehicle in unacceptable condition, agreeing to a more expensive car, and then having that car released with a warning light leading to a near accident - this experience has been terrible. More