Secor Volvo Cars - Service Center

Coordination between departments could be improved Car was in for collision repair and I also needed a replacement key. Spoke to both collision center and service department that morning before coming Car was in for collision repair and I also needed a replacement key. Spoke to both collision center and service department that morning before coming in the afternoon. There was a fairly short wait at collision center, then when I went to get the key Mackenzie said she wasn't notified that my car was ready so needed time to program the key resulting in 35 minute wait. I had also hoped to set up On Call service (apparently the dealership now needs to be involved?) but the sales department was unexpectedly short-staffed and Steve couldn't manage it. I don't live close to Secor and hoped to avoid a separate trip but I do understand and sympathize with the situation. More

Saved the day! Thankfully, I was familiar with the high quality work at this service center, so when my car was in an accident and needed work, I knew who to call. T Thankfully, I was familiar with the high quality work at this service center, so when my car was in an accident and needed work, I knew who to call. The team is highly professional and exceptionally good at what they do. Safety on the road has to be highest priority, and the Secor team consistently reaches those high standards. They are efficient and skillful, with extensive knowledge about availability of parts, etc. Thank you for saving the day, and the car! More

Service 20,00. Mile service well done and timely. The appointment had not been recorded on the schedule but the service team fit me in as there was a cancell 20,00. Mile service well done and timely. The appointment had not been recorded on the schedule but the service team fit me in as there was a cancellation and it was all done in an hour and a half. More

Oil change Prompt and courteous service. Car was also washed and vacuumed. The oil change took just over an hour which is pretty quick since they also washed a Prompt and courteous service. Car was also washed and vacuumed. The oil change took just over an hour which is pretty quick since they also washed and cleaned the car. More

excellent My service was under warranty, so I had to pay nothing, which is always good. They did the work as they always do - professionally, and courteously. M My service was under warranty, so I had to pay nothing, which is always good. They did the work as they always do - professionally, and courteously. My car was ready when promised, washed and vacuumed. More

Trust, Expertise and Integrity This past week, we returned to Secor for our annual service on our 2018 S90. This is our 8th car from Secor and continues A 28+ year relationship wit This past week, we returned to Secor for our annual service on our 2018 S90. This is our 8th car from Secor and continues A 28+ year relationship with the dealership. We drive 70 miles one way, past three other Volvo dealers, to do business with them. I'm not disparaging the other franchises, but we have had ample evidence of the personal and professional quality and friendship of the staff. When we turned in our S80 last summer for final inspection and return to Volvo Leasing, Eric and/or his staff uncovered a serious defect in one of our tires. Rather than sell us a new one on a car we were about to give up, they replaced the tire with a respectable used tire, at no additional charge. This visit, everything was fine with our new car, but our best Navy friends, who were meeting us for lunch, drove up with their Acura SUV, and then couldn't get it started on a very hot day. Bob Doyle correctly deduced that it was the battery. He very kindly loaned us his brand new XC90 so we could enjoy our time together. We have been trying to get our friends into a Volvo for several years. Their problem was solved on our return, at the fair cost of a new battery. We believe in preventive maintenance and invariably go along with Secor's advice. For many years, while my wife and I were working, Secor met us half way, driving up to Hartford with a loaner; they even offered to pick up our car at our place of work, but we thought that was too much. Many folks are uncomfortable with the staff of their car dealership. All the folks we have dealt with over the years, including the owner, are people we would be happy to break bread with. The dealership is neither too big or too small. They know what they are doing and value and protect their customers. More

Wouldn't go anywhere else. I've owned Volvo's in the past but had never been to this location before. Super glad I found them and probably wouldn't trust anyone else with my car I've owned Volvo's in the past but had never been to this location before. Super glad I found them and probably wouldn't trust anyone else with my car. Huge thanks to the mechanic team for keeping my '00 running and the service crew (especially Nick) for being so helpful. My "dog taxi" will always return to these guys. More

150,000 mile checkup Service was excellent. Nick gave me clear explanations that allowed me to make choices for service. Work was done faster than was anticipated, savin Service was excellent. Nick gave me clear explanations that allowed me to make choices for service. Work was done faster than was anticipated, saving me expense. More

Wonderful experience My local service center recommended Secor. I couldn't have been happier. Service person was very friendly and answered all my questions. He got back t My local service center recommended Secor. I couldn't have been happier. Service person was very friendly and answered all my questions. He got back to me with an estimate. Got my car back the same day. Will go back for service in the future. More

Excellent customer service for SAAB My SAAB 9-3 had a warning message "steering lock failure." The service manager was very professional and knowledgeable and provided a detailed explana My SAAB 9-3 had a warning message "steering lock failure." The service manager was very professional and knowledgeable and provided a detailed explanation as to which components could possibly be causing the failure. It turned out that a previously replaced ignition module failed under warranty. The repair was promptly made. My car has been serviced at Secor for several years and I am very pleased. More