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Secor Volvo Cars - Service Center

New London, CT

4.8
873 Reviews
Call Service Center (860) 442-3232

873 Reviews of Secor Volvo Cars - Service Center

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February 28, 2024

Wonderful Customer Service provided. Knowledgeable and explained everything to me. Provided great care and was very helpful. More

by BRITTANY.GUERRA
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Secor Volvo Cars responded

Brittany, we're delighted to know you had a wonderful experience at Secor Volvo Cars. We always aim to provide top-notch service and clear communication. Thanks for the positive feedback!

Helpful
February 27, 2024

Quick response, fast service, great customer service! ! Keith was awesome and got me a loaner car! Love decor! More

by JESSICAORSINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Secor Volvo Cars responded

Hi Jessica, we're glad to know that Keith and our team at Secor Volvo Cars were able to provide you with quick service and a loaner car. We look forward to serving you again! Safe travels!

Helpful
February 27, 2024

The staff was excellent, very attentive and friendly! I would recommend bringing my Volvo back for service More

by TROJANS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Secor Volvo Cars responded

We're delighted to know you had a positive experience with our staff at Secor Volvo Cars! We appreciate your recommendation and look forward to seeing you for future services. Safe travels until then!

Helpful
February 27, 2024

I was extremely happy with the two visits I had this week. My first visit was completely covered by warranty and my second was oil change and brakes. I was emailed and called for everything that was don More

by MICHAELA.HAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Secor Volvo Cars responded

Michaela, we're glad to know that you had a positive experience with us at Secor Volvo Cars. We always aim for excellent service and communication! Thanks for your feedback.

Helpful
February 27, 2024

Terrific, timely and professional service, solved a problem in minutes that another dealer had spent hours working on without success More

by JOESAUNDERS1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Secor Volvo Cars responded

Joe, we're glad to know our team at Secor Volvo Cars was able to solve your problem efficiently and professionally. Thanks for the positive feedback!

Helpful
February 24, 2024

They have excellent service and are sure to let the customer know exactly what is being done and the cost. Very transparent More

by LMTHOMASCO06355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Secor Volvo Cars responded

Hi L M Thomas! We appreciate your positive feedback! Transparency is key in our service here at Secor Volvo Cars, and we're glad to know you found it valuable. Thanks for choosing us!

Helpful
February 24, 2024

Julie was incredible! Had a tire issue … she was very responsive. Got me right in … Problem solved. Thank you! More

by MJWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Secor Volvo Cars responded

Hi M J Walker! We're glad to know that Julie was able to assist with your tire issue promptly and efficiently at Secor Volvo Cars. Thanks for sharing this positive experience!

Helpful
February 23, 2024

Keith and the team were beyond helpful. Service was quick and efficient. Couldn’t be happier with the experience. More

by thalitacarega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Secor Volvo Cars responded

We're delighted to know that Keith and our team at Secor Volvo Cars provided you with quick, efficient service. Thanks for sharing your positive experience!

Helpful
February 23, 2024

So helpful and supportive! From purchase through service they beat all the other dealerships I have worked with. More

by SWILLINGHAM1793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Secor Volvo Cars responded

Thanks for the stellar review!! We're glad to know you've found our team at Secor Volvo Cars supportive and helpful. Looking forward to serving you again in the future!

Helpful
February 23, 2024

Great experience - still waiting for my receipt in the mail though. Care was cleaned prior to my picking up which is a nice touch. The team is very talented and excellent communication. More

by CHANOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Secor Volvo Cars responded

Hi C Hanover! We're glad to know that you had a great experience with us at Secor Volvo Cars! We appreciate your patience while we get that receipt out to you. Thank you for the kind words about our team and communication, it means a lot!

Helpful
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