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956 Reviews of Secor Volvo Cars - Service Center
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February 20, 2019
A testament to their commitment. In 2017 We purchase our 2014 Volvo Certified XC70 T6 from Secor, a week later the battery died, freak thing, nothing they did wrong or could foresee, In 2017 We purchase our 2014 Volvo Certified XC70 T6 from Secor, a week later the battery died, freak thing, nothing they did wrong or could foresee, this while my wife was at a Job Interview in New London. The salesman and manager immorality responded and went to get my wife and the vehicle, got her in a loaner and the next day had a new Volvo battery installed and no problems since. A testament to their commitment for which I assume they would do for any customer. In past month 2019 I used their service department for the first time with no complaints. They were very good about making things 100% right. Nick in services is very pleasant to deal with, a little busy at times but still was very personable and attentive. The work completed for me was on two vehicle, one the 2014 xc70 T6 warranty service and an alignment. The other was an Audi A6 Quattro where I had them mount and balance tires on very expensive wheels. Although nervous, the reason I went to them is they have the proper equipment i.e. touch-less tire changer and very good quality tire weights and balancing equipment. I normally use the local Audi dealer but they required three days advance to mount and balance wheels, even if off the vehicle, and too, want twice the cost of an alignment than what Secor charges. I dropped of the Audi for an alignment at 9am and had it back by 11:45 with the steering wheel straight and no complaints. As I am very particular about my vehicles, they are like one of my children and I don't just trust them to anyone. I have to say Secor did a great job, I now have a trusting relationship with them and look forward to doing business with them again in the future. More
by ComputerFX
February 11, 2019
40,000 Service and tires I was in and out ahead of estimated time. Everything was done to my satisfaction All my questions about re-configuring the car for a donut spare tir I was in and out ahead of estimated time. Everything was done to my satisfaction All my questions about re-configuring the car for a donut spare tire were researched and answered in a patient and friendly manner in the parts department. More
by MABV60
Verified CustomerFebruary 08, 2019
Happy customers! Stopped in for an oil change and winter service special pack with 2 cars. Julie was a sweetheart. She accommodated us with our 2 cars back to back so Stopped in for an oil change and winter service special pack with 2 cars. Julie was a sweetheart. She accommodated us with our 2 cars back to back so we could go together and didn’t have a long wait time. She told us about the coupons we were sent so we could save money! Everyone there was very friendly and greeted us! The donuts were delicious! Our cars speeds up faster and stops more efficiently now! It’s like brand new again! Julie was very informative and showed us why our car might have been slowing down with the dirty car parts. It was very interesting and we are very happy we got to see and now we can tell others to get the winter service special too so their cars will run better like ours does too! It made our day to find our cars vacuumed and washed too!! Thanks so much for another fabulous experience! More
by Cmariex3
Employees Worked With
January 31, 2019
Work done as promised We bring our car here for service. Very happy with the recommended work. Nice folks to deal with. Always had the vehicle completed on time. We bring our car here for service. Very happy with the recommended work. Nice folks to deal with. Always had the vehicle completed on time. More
by jkohanim
Employees Worked With
Nick Rose
January 30, 2019
Great service! Service was great,My check engine light was on so I brought it in. The part that needed to be replaced was under warranty so it was no charge. They di Service was great,My check engine light was on so I brought it in. The part that needed to be replaced was under warranty so it was no charge. They didn’t have the part in stock so they offered me a loaner car for the week end. Nick and the technician were very helpful. The tech cleaned out a mess a mouse had made under the hood too. Thanks guys More
by WJFRITZ5
Employees Worked With
Nick Rose
January 29, 2019
Service Review Great customer service experience with Julie. She went above and beyond to assist with appointment and answering questions. Would recommend business t Great customer service experience with Julie. She went above and beyond to assist with appointment and answering questions. Would recommend business to anyone needing their car serviced. More
by choco24u
Employees Worked With
January 28, 2019
Always a pleasure. Since we purchased the vehicle from this dealership, we have received friendly, honest customer service. The service department is always on time and Since we purchased the vehicle from this dealership, we have received friendly, honest customer service. The service department is always on time and forthright with what work needs to be done, what can be deferred, and the most cost effective way to make it happen. More
by K_KOHLHOFER
Employees Worked With
January 26, 2019
Friendly and quick service! Everything was explained to me. They discovered my back wiper was torn so had them replace it. Gave me a coupon because I had changed my email address Everything was explained to me. They discovered my back wiper was torn so had them replace it. Gave me a coupon because I had changed my email address and said I would be receiving coupons in the future. Washed my car! Thanks Secor!! More
by claudiazatorski
Employees Worked With
January 25, 2019
Emergency repair was done in a timely manner. I had an unexpected break down with my XC-70 and Eric Weiss came out and looked under the hood immediately and advised that the car had to be left at I had an unexpected break down with my XC-70 and Eric Weiss came out and looked under the hood immediately and advised that the car had to be left at the dealership for the work to begin. Before I even left the dealership with my other car the XC-70 was inside the shop and being looked at by the repair technicians. Very timely since the water pump pulley had ceased up and there was smoke coming out of the engine. More
by JMCINNIS
January 24, 2019
excellent Car under warranty so price wasn’t an issue for me. Service as always was competent and totally reliable. I a always comfortable leaving my car at S Car under warranty so price wasn’t an issue for me. Service as always was competent and totally reliable. I a always comfortable leaving my car at Secor it even was cleaned in and out More
by SLHIGOR
Employees Worked With
Nick Rose
