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Secor Volvo Cars - Service Center

New London, CT

4.8
956 Reviews

956 Reviews of Secor Volvo Cars - Service Center

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March 13, 2019

Feedback from recent visit for service for 2004 Volvo Mr. Rose was professional and courteous. He took time to explain service process performed. Car was clean and ready in an appropriate time due to th More

by Volvo Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you experience with Nick was professional and well organized. The team will be thrilled to hear your feedback! Respectfully,

Apr 05, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you experience with Nick was professional and well organized. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 12, 2019

Five Star Service Excellent service provided by a knowledgeable staff of experts. Preventive suggestions were greatly appreciated. The car service waiting area was comf More

by TRUDY.CARPENTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

Wow, what an excellent review, thanks! Thank you so much for sharing your experience with Secor Auto Group, Diane, Steve, Julie, Nick and Eric. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear that we anticipated and met your auto needs in a variety of ways. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 11, 2019

Tire replacement, Android Auto Nick was very responsive and accommodating with my situation regarding the tire replacement and getting the Android Auto to pair with my phone. I am v More

by ArchtopMusicPhil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo, Nick and Eric. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your issues were addressed to your satisfaction. The team will be thrilled to hear your feedback as we look forward to providing excellent service for you for years to come! Respectfully, Julia Secor

March 07, 2019

2012 Volvo battery replacements My 2012 Volvo battery was replaced May 2018. About 6 months later I started getting a Low Battery message every so often. Went back to Secor and it tu More

by Hunkawoman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo in New London, CT and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your battery issue was resolved quickly and to your satisfaction. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 07, 2019

great experience! Just had my 30k mile check up. needed and oil change and tire rotation too. vacuuming and window wash was a nice touch! Great friendly experience. A More

by DRYNG33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

What a terrific review, thank you! Thanks so much for sharing your experience with Secor Volvo in New London, CT and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you loved your experience with us. Come back and see us when the new showroom is done in a couple of weeks. The team will be thrilled to hear your feedback and look forward to providing service for you for years to come! Respectfully, Julia Secor

March 04, 2019

$200.00 for an oil change and an air filter. Check engine light came on so my wife took the car to the dealership. As part of the service they changed the air filter saying it was not a Mitsubish More

by DV33DV
Price
Recommend Dealer
No
Employees Worked With
Mar 04, 2019 -

Secor Volvo Cars responded

Thank you for your review.It does appear their may be some information missing from the diagnostic work we performed.Please give me a call to go over our findings and to discuss any factory warranty questions. Eric Weiss,Parts and Service Director,Secor Mitsubishi,860-442-3232 x103

March 02, 2019

Repaired my Saab when nobody else could. Someone else put in a new battery, causing the speedometer to not function. They, after several tries, could not fix it. Brought the Saab to Secor, More

by CLIFFSTOH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Auto Group and Julie Mei. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Glad we were able to fix your problem when no one else could because we have decades of experience and a great love for Swedish cars. We also care a lot about our customers so we look forward to helping you for years to come. Respectfully, Julia Secor

February 27, 2019

Always fast and all the employees are so nice Called to get my car fixed and they got me in the next day, also gave me a loaner car. The warranty on a Volvo is incredible. When and if my car eve More

by SHELLEY533147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department guy who answers the phone/great
Apr 05, 2019 -

Secor Volvo Cars responded

Thanks for the excellent recommendation! Thank you so much for sharing your experience with Secor Volvo in New London, CT and Diane Gebhard. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your Volvo, The team will be thrilled to hear your feedback! Respectfully, Julia Secor

February 24, 2019

Excellent service and sale From service to sales, this is an exceptional dealership. We have used Secor for service and body work for all of our cars even our non Volvo vehicle More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

Wow, thanks for this excellent review! Thank you so much for sharing your experience with Secor Volvo in New London, CT and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our Volvo Service Department and Collision Technology. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

February 22, 2019

Great Service Called in the morning and got same day service. Did a great job and I was on my in an hour. Would totally recommend Volvo Service. More

by TPMALEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
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