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922 Reviews of Secor Volvo Cars - Service Center
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January 16, 2019
Knowledgeable sales and excellent service. Steve Plona is the most knowledgeable car salesperson I have ever met in my life. He knows the details of every model, and is a genuine automotive ent Steve Plona is the most knowledgeable car salesperson I have ever met in my life. He knows the details of every model, and is a genuine automotive enthusiast. He is also the first person to properly explain how turbo systems work, in a way that I could easily understand. Thought I live in NYC, I make the two hour trip to Secor for all my service needs because I trust Secor Volvo more that my local Volvo dealers. 5 Star Sales and Service! More
by PETEANSEL
Verified Customer
January 15, 2019
service. Very welcoming and very helpful. I would drive an hour again and again to get my car serviced here. Julie has a very good understanding of evo owners Very welcoming and very helpful. I would drive an hour again and again to get my car serviced here. Julie has a very good understanding of evo owners passion and love for the vehicle. More
by shaundiortobias
Employees Worked With
January 15, 2019
Professional Asked to have tires rotated, was told they have cupping in the rear, only 20,000 miles on tires. I’ll have to get a second opinion. Quoted me $325 t Asked to have tires rotated, was told they have cupping in the rear, only 20,000 miles on tires. I’ll have to get a second opinion. Quoted me $325 to replace rear brake pads, I was told car had new brakes when I purchased it, I guess salesman forgot to mention only the front were new, not the rear. More
by ROLPAR10
Employees Worked With
Nick Rose
January 13, 2019
Great Service Routine maintenance is made very convenient. Loaner was ready and waiting. Nick was friendly, efficient and professional. Car was ready and on tim Routine maintenance is made very convenient. Loaner was ready and waiting. Nick was friendly, efficient and professional. Car was ready and on time and freshly washed. More
by TAMMIE
Employees Worked With
Nick Rose
January 09, 2019
Service As usual, they were able to accommodate my service quickly and were able to update my car as needed. They even found an additional issue that they are As usual, they were able to accommodate my service quickly and were able to update my car as needed. They even found an additional issue that they are ordering parts for to replace while under warranty. This is the easiest dealership service department I have ever worked with! More
by K Cambi
Employees Worked With
Nick Rose
January 01, 2019
Service experience with our 2013 XC-90 Repair Courteous accurate diagnosis was given with detailed reasons for parts replacement as well as estimated cost and length of time to do the work. The I Courteous accurate diagnosis was given with detailed reasons for parts replacement as well as estimated cost and length of time to do the work. The Invoice also listed any other miscellaneous expenses. Work was done on time as promised. More
by Julius2391
December 31, 2018
Service went above and beyond Team was courteous and punctual in getting job done.They were thorough and committed to details I had asked to get done , I am satisfied. Team was courteous and punctual in getting job done.They were thorough and committed to details I had asked to get done , I am satisfied. More
by Laurie Wilkerson
Employees Worked With
Nick Rose
December 30, 2018
lack of major communication i tried to make a repair to my wife's Volvo s60 for a Xmas present. the main thing i needed done was the front phone charger port was broken. i talked i tried to make a repair to my wife's Volvo s60 for a Xmas present. the main thing i needed done was the front phone charger port was broken. i talked to a service rep in person and i was told to request a service day for the following week so if they didn't have the part, they could order it. so the next day i called and found the the perfect day to bring her car in without her knowing.which was 10 DAYS LATER. i told in person and on the phone that the port was BROKEN,AND NEEDED TO BE REPLACED, the service person understood and ORDERED THE PART. when i dropped off the part the day before the service. he had no idea why the car was there and said everything would be fixed, not to worry. so after 3 hours of them taking apart the dash the see if they could fix it. they called and told me it was BROKE!! and of course they didnt have the part. so now that nothing was done and they charged me for the brake down to tell me (130 a hour) i had to pick it back up with my wife and her xmas present was not fixed. really sad to try to get something done with 10 days to order a $15 part. secor volvo couldnt get it done. i told them to order part and call me when its in but nothing yet. and now il have to pay double the labour cost to do the job?? what a disaster. i picked secor volvo to do the job becouse there know volvo's and would get the job done quickly. More
by mvelez
Employees Worked With
michael?? part manager? mackenzie at first, she was great., Mackenzie Gill
December 24, 2018
Dent repair Dent on passenger rear door was "popped out" - no painting required. This was a difficult dent to remove since it was close to the horizontal edging Dent on passenger rear door was "popped out" - no painting required. This was a difficult dent to remove since it was close to the horizontal edging of the door. Cost was fair and within the estimated range. Thank you. More
by MZAMPINI
Employees Worked With
Jennifer L. Lewis
December 21, 2018
Good repair with reasonable price Well done. Car looks beautiful. Tar had been sprayed both front doors and underneath. Some of what got underneath has been left as a further protectio Well done. Car looks beautiful. Tar had been sprayed both front doors and underneath. Some of what got underneath has been left as a further protection. More
by JOANAMCCORMICK
