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Secor Volvo Cars - Service Center

New London, CT

4.8
956 Reviews

956 Reviews of Secor Volvo Cars - Service Center

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April 08, 2019

Terrific service The attention to detail was terrific. They are also great at communicating whatever you need to know. My car was done exactly when they said it would More

by MARIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thank you so much for this terrific review for Secor Volvo in New London, Eric and Nick. We know your time is valuable so we strive to make this as positive an experience as possible. the team will be thrilled to hear your feedback! We are getting closer to completing the renovations of Secor Volvo, so please join us to celebrate this achievement soon, Respectfully, Julia Secor

April 08, 2019

Pleasant and quick Service was prompt ..service people was very polite ,pleasant and courteous ...Excellent service is the reason I have returned many times Nick was th More

by OTURNER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo in New London, Eric and Nick. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear our service was excellent because your opinion matters to us. The team will be thrilled to hear your feedback! We are getting closer to finishing the renovations of the Volvo building, so thank you for your patience and please join us to celebrate this achievement soon. Respectfully, Julia Secor

April 04, 2019

Fabulous, thorough and professional! We were out of state 1400 miles away when we started having the transmission problem. The Volvo dealership there had our car for 3 days and didn’t fix More

by MARGARETRGAYDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thanks for this amazing review for Secor Volvo in New London, Eric and Nick. We strive to provide excellent service and have every encounter be a 5 star event. it looks like we accomplished that with you! We will share your review with our team. We are getting closer to completing the renovations of Secor Volvo and hope you will join us to celebrate this achievement soon. Respectfully, Julia Secor

April 03, 2019

Efficient, informative Nick Rose is a great provider of service. The rest of the staff is relaxed, intelligent and friendly. The staff is clear about necessary repairs. I More

by CMK1999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

On behalf of all of us at Secor Volvo in New London, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Nick and have confidence in the work performed for you. We will be sharing your feedback with our team. We look forward to providing service for you for many years to come. Respectfully, Julia Secor

April 01, 2019

Excellent Service Department! Had my regular service (oil change, tire rotation etc) at Secor Volvo Mitsubishi. Everything was excellent - right down to charging my low battery. More

by weezey66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Auto Group and Julie Mei. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your service was excellent and the team will be thrilled to hear your feedback! Respectfully, Julia Secor

April 01, 2019

New to area, service department here is an upgrade I recently moved to CT from the DC area, and I needed regular service and a brake problem addressed. So much easier dealing with these guys than what More

by bvd
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you for such an informative and positive review for Secor Auto Group and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your expectations were exceeded and that the team did a good job in attending to your needs. Your feedback will be shared with our team. Respectfully, Julia Secor

March 29, 2019

Julie is a peach Took care of all that a needed no stress. Can't beat the price.service was done promptly and with a smile. Would recommend to anyone. More

by cwbrear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Mitsubishi and Julie Mei. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! I'm especially glad to hear your service needs were met promptly and with a smile! The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 29, 2019

Great service department Julie was very friendly and greeted me by name! I came in for an oil change, but was offered an inspection which revealed a problem which Julie explai More

by gramteri5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Mitsubishi and Julie Mei. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you loved your experience with us and that you were pleasantly surprised by our attention to our customers. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 20, 2019

Excellent Everything was great, they even finished the work sooner than estimated. However...the price I paid was outrageous. Next time I will have to shop aro More

by THERESAMADONNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We appreciate your feedback on pricing and ask that you contact our Service Manager, Eric Weiss, (860) 442-3232. Eric would be happy to discuss the price structure with you. Respectfully, Julia Secor

March 19, 2019

Staff courteous and obliging Staff anticipate your needs and proceed in a professional manner with processing the sevice. When arranging the service time the staff are most accom More

by DIANET2746
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

Wow, thank you for this amazing review and for sharing your experience with Secor Auto Group, Julia, Nick and Eric. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your visit was a success. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

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