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Secor Volvo Cars - Service Center

New London, CT

4.8
956 Reviews

956 Reviews of Secor Volvo Cars - Service Center

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April 28, 2019

Service XC90 Have been a customer of Secor for 15+ years with XC90 that has 200k+ miles. Secor has been exceptional to work with on maintenence, identifying the c More

by TomP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London. We strive to make every event a 5 star experience and it seems like we accomplished that goal with you over a long period of time. We are grateful for your trust in us and for your kind words about Nick, Eric, and the Secor ownership and management. Charlie will be pleased to hear that! We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 25, 2019

40K Mile Service, Oil Change, Brakes The Secor team was, as always, very professional and pleasant. The pricing seemed rather high, compared to what the actual price of materials cost ( More

by CYNTHIA.PUSSINEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Rose, Alex Sadler
Apr 25, 2019 -

Secor Volvo Cars responded

Thank you for your comments.We are sorry to learn of your concerns/questions from the last visit.Please feel free to give me a call at 860-442-3232 x103 and I will be happy to assist with any issues. Eric Weiss Service/Parts Director Secor Volvo Cars

April 25, 2019

Last of free 3 yrs of service First we got the best car we have ever had. I am 64, & my wife is 78...so that is saying something! But then to only need a service once a year com More

by CHUCKPARROT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager Arnold who I guess has since retired, Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you so much for this excellent review of Secor Volvo in New London. We strive to make every experience with us a 5 star event and it looks like we accomplished that with you! Thank you for taking the time to write such a thorough review and sharing what in particular your love about your Volvo and our customer service team. We want to give a balance of information and helpful guidance so that your experience with us is pleasant, fulfilling and wonderful. Thanks for recognizing the work of Steve, Nick and Eric. I will be sure to communicate your positive comments to them. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 24, 2019

Nick's review Nick has always been most helpful. He provides a ride to the office and looks out for me. For example, he had my tires rotated on his own initiative. More

by WAYNE_DEVOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London. Our clients' well being is a primary concern of ours and it is nice to know that our interest in them is appreciated. Thank you for taking the time to write positive comments about Nick and I will be sure to communicate them to him and the rest of our team. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 18, 2019

Secor and Volvo both great brands. We have owned nine Volvo’s starting with a PV444 in college. Our 1976 DL245 saved our lives when we were hit head on by a drunk driver at over 55 M More

by EDGELEA21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Secor, Nick Rose
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for this extraordinary testimonial to the value of driving a Volvo! From the time my 16 year old neighbor survived a crash in her Volvo when hit by a drunk driver as she waited at a stop sign, to the story Donald Sutherland told about how his life was saved in his Volvo at an intersection crash, I have been a firm believer in Volvo design and construction. Please visit the Volvosavedmylife.com website to see other stories and share yours if you like. We are thrilled that you were driving a Secor Volvo and that we were able to help you over the years in sales and service. I will communicate your 5 star review to Nick, Eric and Charlie. Respectfully, Julia Secor

Apr 18, 2019 -

Secor Volvo Cars responded

We are getting close to finishing the remodeling of the Volvo building. Please join us soon to help us celebrate!

April 17, 2019

Responsive and Timely Service I received excellent customer service. They were quick and effective at diagnosing issue and performing repair. They are always friendly and accommoda More

by MNJANES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review for the Secor Volvo team! Your recommendation means a lot to us. We strive to have every opportunity be a 5 star event and it looks like we achieved this with you! We will be sharing your review with Nick and the service team! Thanks for taking the time to pinpoint their quick and effective diagnostic skills. We look forward to working with you in the future. Respectfully, Julia Secor

Apr 18, 2019 -

Secor Volvo Cars responded

We are getting close to finishing the remodeling of the Volvo building. Please join us soon to help us celebrate!

April 16, 2019

Easy process, start to finish. The folks at Secor Subaru are always helpful and thorough in their work. I will continue to bring my cars here for service. The waiting room, as well, More

by MGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for your amazing review and for noticing the fact that from the waiting room to the sales and service areas, we want to make this the best customer experience possible. Thank you for taking the time to share your thoughts and for complimenting our staff and in particular Lauren for their helpfulness and thoroughness. We hope to see you again to service your needs in the future. Respectfully, Julia Secor

April 13, 2019

Terrific Very friendly and timely. Did everything that was asked and explained each item and the rationale for each part of the service. Good job and through More

by WILLIAM_VERHOEFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for this terrific review! We strive to make every experience with Secor Volvo a 5 star event and it looks like we achieved that with you! I will share your review about the timeliness and thoroughness of service with Eric and the entire service team. Happy and safe travels. Respectfully, Julia Secor

Apr 18, 2019 -

Secor Volvo Cars responded

We are getting close to finishing the remodeling of the Volvo building. Please join us soon to help us celebrate!

April 12, 2019

wonderful and caring expert service and great help everyone was so caring and helpful , they all really take a interest in making your experience delightful , service was More

by KMKK525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the fellow that washed my car was great, did not get his name, Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review for Secor Volvo in New London, Eric, Nick and Dan (washed and detailed your car). We are thrilled that your experience was delightful because we know your time is valuable. We want every experience with us to be a 5 star event and it looks like we achieved that with you! We will share your review with our team. We are getting closer to completing our renovations and hope you will come celebrate this achievement with us when we are done! Respectfully, Julia Secor

April 11, 2019

Very friendly and efficient I had an appointment for a key replacement in my Volvo. I was told it would take approximately one hour. When I arrived in the morning the key was re More

by JAMES_R_RUSSEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two nice young men at the service center. Do not have names.
Apr 12, 2019 -

Secor Volvo Cars responded

Thanks for this amazing review for Secor Volvo in New London, our Service Manger, Eric, Nick and Alex our Service Advisers! We want every experience with us to be a 5 star event and it looks like we accomplished that with you. We know your time is valuable so we want to complete the work in a timely manner. We also appreciate your taking the time to write an excellent review. We will share this with the team! We are getting closer to finishing our renovation of the Volvo building and would like to have you join us to celebrate this achievement soon. Respectfully, Julia Secor

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