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Secor Volvo Cars - Service Center

New London, CT

4.8
956 Reviews

956 Reviews of Secor Volvo Cars - Service Center

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May 22, 2019

Julie is awesome. outstanding effort and integrity Julie is awesome. Outstanding effort and integrity in Mitsubishi service....actually follows the hours of labor put into the vehicle in the shop beca More

by CURTSTER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Mitsubishi Service in New London. We strive to make every Secor experience a 5 star-event and it looks like we really achieved that with you! Thank you for taking the time to mention our Service Adviser Julie and the efforts that made the experience outstanding. I will be sure to communicate your positive comments to her and the rest of the team. We look forward to working with you again in the future. Best, Julia Secor

May 21, 2019

Excellent customer service I purchased Volvo in 2018. The service during purchasing process was perfect. I recently was in for 1st service...Alex and Nick were extremely profe More

by CHERYLSITTNICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Rose, Alex Sadler
Jun 04, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service. We are proud of our service team and will communicate your glowing review to them and to Nick and Alex in particular. We strive to make every experience at Secor Volvo a 5 star event and it looks like we accomplished that with you! We know how valuable your time is and appreciate your reference to the Service team's professionalism and skills. We look forward to working with you again in the future. We hope you will be able to join us for the celebration of our renovated Secor Volvo Salesroom and Service area soon. Respectfully, Julia Secor

May 17, 2019

Julie Mei Talk about Customer service. Julie went ABOVE and BEYOND to help me out in a situation I knew nothing about. Thank you so much for taking the time out More

by Jlynne77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of our customer service at Secor Imports in New London. We appreciate how valuable your time is and that you recognize the extraordinary service Julie provided as Service Adviser. We look forward to working with you again soon. Best, Julia Secor

May 15, 2019

Trunk closure The service was wonderful. It came back to me fixed. They had to order the part but once it got there it was fixed promptly. The service men are great More

by JANET.GIDIUS#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service. We strive to make every experience at Secor Volvo a 5 star event and it looks like we accomplished that with you! We know your time is valuable and want to thank you for the detailed summary of your service experience with us, and your reference to Eric Weiss in particular. We will be sure to communicate this review to our Service Manager Eric and the rest of the Service Team. We hope you will join us when we set the date for our celebration of the Secor Volvo renovations, showroom and service area. Respectfully, Julia Secor

May 15, 2019

Always a good experience We have had Volvos serviced by Secor for many years. It is always an efficient and pleasant experience, even when we've had complex problems. More

by JBH6299
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
May 15, 2019

XC90 2017 Good overall service. I was surprised that they could not address the issue with my driver side passenger door during this visit. The reason I’m surp More

by HGD98
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 16, 2019 -

Secor Volvo Cars responded

Thank you for your response.Sorry to learn of your door concern,please give me a call so I can help.Thanks, Eric Weiss Service/Parts Director Secor Volvo Cars 860-442-3232 x103

May 08, 2019

Super place We received excellent service and it was very easy to schedule our service at a date and time that was convenient to us. Thank you and see for our ne More

by Volvo Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London! We strive to make every experience with Secor Volvo a 5 star event because we know how important your vehicle is to you. You should also know how important your well being is to us. We are pleased we could accommodate the timing of your visit and look forward to working with you again in the future. I will pass along your positive comments to Eric, our Service Manager. Respectfully, Julia Secor

May 13, 2019 -

Secor Volvo Cars responded

We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend!

May 07, 2019

Prompt Secors service center got me right in when I called and was able to diagnose and fix my car’s problem. They were a pleasure to work with. More

by M_RUZZO
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for the excellent review of Secor Volvo Service in New London! We are gratified to know that we provided a 5 star experience for you on your last visit. I will be sure to pass along your positive comments to Diane, Nick and our entire team. Thanks for taking the time to describe your experience with us, and we look forward to working with you again in the future. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

May 03, 2019

Good Service My car was in for 127K service. I was called promptly about extra work that was necessary and the car was ready to go by the afternoon. Nick, at the More

by Eja426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo Service in New London. We strive to make every event a 5 star experience and it looks like we accomplished that with you. Thanks for taking the time to mention our attention to the details that make the experience rewarding and I will be sure to pass along your comments to Nick and our service team. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 30, 2019

service Outstanding service. There was work going on in the shop, and a scrape occured when the car was driven out for me. Visit to the body shop to fix it. . More

by JERRYPLOTTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Secor Volvo Cars responded

Thank you for your review we do appreciate your understanding.We are happy to take care of the scrape at your convenience.

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