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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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April 01, 2019

New to area, service department here is an upgrade I recently moved to CT from the DC area, and I needed regular service and a brake problem addressed. So much easier dealing with these guys than what More

by bvd
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you for such an informative and positive review for Secor Auto Group and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your expectations were exceeded and that the team did a good job in attending to your needs. Your feedback will be shared with our team. Respectfully, Julia Secor

April 01, 2019

Excellent Service Department! Had my regular service (oil change, tire rotation etc) at Secor Volvo Mitsubishi. Everything was excellent - right down to charging my low battery. More

by weezey66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Auto Group and Julie Mei. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your service was excellent and the team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 29, 2019

Julie is a peach Took care of all that a needed no stress. Can't beat the price.service was done promptly and with a smile. Would recommend to anyone. More

by cwbrear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Mitsubishi and Julie Mei. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! I'm especially glad to hear your service needs were met promptly and with a smile! The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 29, 2019

Great service department Julie was very friendly and greeted me by name! I came in for an oil change, but was offered an inspection which revealed a problem which Julie explai More

by gramteri5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Mitsubishi and Julie Mei. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you loved your experience with us and that you were pleasantly surprised by our attention to our customers. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 20, 2019

Excellent Everything was great, they even finished the work sooner than estimated. However...the price I paid was outrageous. Next time I will have to shop aro More

by THERESAMADONNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We appreciate your feedback on pricing and ask that you contact our Service Manager, Eric Weiss, (860) 442-3232. Eric would be happy to discuss the price structure with you. Respectfully, Julia Secor

March 19, 2019

Staff courteous and obliging Staff anticipate your needs and proceed in a professional manner with processing the sevice. When arranging the service time the staff are most accom More

by DIANET2746
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

Wow, thank you for this amazing review and for sharing your experience with Secor Auto Group, Julia, Nick and Eric. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your visit was a success. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 13, 2019

Feedback from recent visit for service for 2004 Volvo Mr. Rose was professional and courteous. He took time to explain service process performed. Car was clean and ready in an appropriate time due to th More

by Volvo Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you experience with Nick was professional and well organized. The team will be thrilled to hear your feedback! Respectfully,

Apr 05, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you experience with Nick was professional and well organized. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 12, 2019

Five Star Service Excellent service provided by a knowledgeable staff of experts. Preventive suggestions were greatly appreciated. The car service waiting area was comf More

by TRUDY.CARPENTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

Wow, what an excellent review, thanks! Thank you so much for sharing your experience with Secor Auto Group, Diane, Steve, Julie, Nick and Eric. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear that we anticipated and met your auto needs in a variety of ways. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

March 11, 2019

Tire replacement, Android Auto Nick was very responsive and accommodating with my situation regarding the tire replacement and getting the Android Auto to pair with my phone. I am v More

by ArchtopMusicPhil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo, Nick and Eric. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your issues were addressed to your satisfaction. The team will be thrilled to hear your feedback as we look forward to providing excellent service for you for years to come! Respectfully, Julia Secor

March 07, 2019

2012 Volvo battery replacements My 2012 Volvo battery was replaced May 2018. About 6 months later I started getting a Low Battery message every so often. Went back to Secor and it tu More

by Hunkawoman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 05, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo in New London, CT and Nick Rose. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your battery issue was resolved quickly and to your satisfaction. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

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