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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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May 15, 2019

Trunk closure The service was wonderful. It came back to me fixed. They had to order the part but once it got there it was fixed promptly. The service men are great More

by JANET.GIDIUS#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service. We strive to make every experience at Secor Volvo a 5 star event and it looks like we accomplished that with you! We know your time is valuable and want to thank you for the detailed summary of your service experience with us, and your reference to Eric Weiss in particular. We will be sure to communicate this review to our Service Manager Eric and the rest of the Service Team. We hope you will join us when we set the date for our celebration of the Secor Volvo renovations, showroom and service area. Respectfully, Julia Secor

May 15, 2019

XC90 2017 Good overall service. I was surprised that they could not address the issue with my driver side passenger door during this visit. The reason I’m surp More

by HGD98
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 16, 2019 -

Secor Volvo Cars responded

Thank you for your response.Sorry to learn of your door concern,please give me a call so I can help.Thanks, Eric Weiss Service/Parts Director Secor Volvo Cars 860-442-3232 x103

May 08, 2019

Super place We received excellent service and it was very easy to schedule our service at a date and time that was convenient to us. Thank you and see for our ne More

by Volvo Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London! We strive to make every experience with Secor Volvo a 5 star event because we know how important your vehicle is to you. You should also know how important your well being is to us. We are pleased we could accommodate the timing of your visit and look forward to working with you again in the future. I will pass along your positive comments to Eric, our Service Manager. Respectfully, Julia Secor

May 13, 2019 -

Secor Volvo Cars responded

We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend!

May 07, 2019

Prompt Secors service center got me right in when I called and was able to diagnose and fix my car’s problem. They were a pleasure to work with. More

by M_RUZZO
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for the excellent review of Secor Volvo Service in New London! We are gratified to know that we provided a 5 star experience for you on your last visit. I will be sure to pass along your positive comments to Diane, Nick and our entire team. Thanks for taking the time to describe your experience with us, and we look forward to working with you again in the future. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

May 03, 2019

Good Service My car was in for 127K service. I was called promptly about extra work that was necessary and the car was ready to go by the afternoon. Nick, at the More

by Eja426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo Service in New London. We strive to make every event a 5 star experience and it looks like we accomplished that with you. Thanks for taking the time to mention our attention to the details that make the experience rewarding and I will be sure to pass along your comments to Nick and our service team. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 30, 2019

service Outstanding service. There was work going on in the shop, and a scrape occured when the car was driven out for me. Visit to the body shop to fix it. . More

by JERRYPLOTTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Secor Volvo Cars responded

Thank you for your review we do appreciate your understanding.We are happy to take care of the scrape at your convenience.

April 28, 2019

Service XC90 Have been a customer of Secor for 15+ years with XC90 that has 200k+ miles. Secor has been exceptional to work with on maintenence, identifying the c More

by TomP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London. We strive to make every event a 5 star experience and it seems like we accomplished that goal with you over a long period of time. We are grateful for your trust in us and for your kind words about Nick, Eric, and the Secor ownership and management. Charlie will be pleased to hear that! We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 25, 2019

40K Mile Service, Oil Change, Brakes The Secor team was, as always, very professional and pleasant. The pricing seemed rather high, compared to what the actual price of materials cost ( More

by CYNTHIA.PUSSINEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Rose, Alex Sadler
Apr 25, 2019 -

Secor Volvo Cars responded

Thank you for your comments.We are sorry to learn of your concerns/questions from the last visit.Please feel free to give me a call at 860-442-3232 x103 and I will be happy to assist with any issues. Eric Weiss Service/Parts Director Secor Volvo Cars

April 25, 2019

Last of free 3 yrs of service First we got the best car we have ever had. I am 64, & my wife is 78...so that is saying something! But then to only need a service once a year com More

by CHUCKPARROT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager Arnold who I guess has since retired, Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you so much for this excellent review of Secor Volvo in New London. We strive to make every experience with us a 5 star event and it looks like we accomplished that with you! Thank you for taking the time to write such a thorough review and sharing what in particular your love about your Volvo and our customer service team. We want to give a balance of information and helpful guidance so that your experience with us is pleasant, fulfilling and wonderful. Thanks for recognizing the work of Steve, Nick and Eric. I will be sure to communicate your positive comments to them. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

April 24, 2019

Nick's review Nick has always been most helpful. He provides a ride to the office and looks out for me. For example, he had my tires rotated on his own initiative. More

by WAYNE_DEVOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
May 13, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London. Our clients' well being is a primary concern of ours and it is nice to know that our interest in them is appreciated. Thank you for taking the time to write positive comments about Nick and I will be sure to communicate them to him and the rest of our team. We anticipate having our Volvo remodeling celebration as soon as the last details are complete and hope you will attend! Respectfully, Julia Secor

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