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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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June 13, 2019

Quick and adequate Excellent and quick service in every way - the staff at Secor Volvo explains the process and allows you to make decisions on repairs needed now and in More

by ULF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Secor, Nick Rose
Jun 19, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service, Nick and Charlie! We strive to make every experience at Secor Volvo a 5 star event and it looks like we accomplished that with you! Thank you for mentioning the elements that made the experience valuable and informative to help you make important decisions about your vehicle. We look forward to working with you in the future. Respectfully, Julia Secor

June 06, 2019

Great place to buy a car!! I have purchased four vehicles from this dealership, they are by far the best Car Dealership I have ever used. They treat me like a New buyer every t More

by Jackee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci
Jun 07, 2019 -

Secor Volvo Cars responded

Thank you for this glowing, excellent review for Secor Imports in New London. We strive to make every experience with our dealership a 5 star event and it looks like we accomplished that with you! We know your time is valuable and appreciate your efforts in describing what makes your experience unique with Secor' Auto Group I will be sure to communicate your positive comments to Julie, Anthony and the rest of the team. We look forward to working with you again in the future! Respectfully, Julia Secor

June 04, 2019

As always, excellent, friendly service Normal, routine service is always excellent. This time it were two problems covered by Volvo which required a couple of days in the shop. A rental c More

by HWTHOMAS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
Jun 05, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. Our goal is to make every experience with Secor Volvo a 5 star event and it looks like we accomplished that with you! I know what you mean about always choosing a Volvo. I just returned from a challenging drive through the Picos de Europa National Park in northern Spain where every hairpin turn made me grateful I was driving a Volvo! I will communicate your excellent review to our service team, Alex and Eric in particular, and, of course, to Charlie. We look forward to working with you again and hope you will attend the festivities we are planning to celebrate our newly remodeled Volvo salesroom and service area. Respectfully, Julia Secor

May 24, 2019

Maintenance First time using Secor service after using another Volvo dealer, it was a pleasure. I will be planning on using them going forward for all my needs. More

by BASKIDAVIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose, Alex Sadler
Jun 04, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. We strive to make every event at Secor Volvo a 5 star experience and it seems that we accomplished that with you! We are particularly proud of our Service team and will convey your positive assessment of their performance to Nick and Alex and the rest of the Secor Volvo Service team. Please join us as soon as we schedule the celebration of our newly renovated Secor Volvo showroom and service area to make your experience with us stellar! Respectfully, Julia Secor

May 23, 2019

Great Job! Picked up a Screw or Nail driving through a construction area in Norwich. The crew here did and outstanding job repairing that in record time of me More

by JERRYPLOTTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Imports Service in New London. We strive to make every experience with us a five star event and it looks like we accomplished that with you! We know your time is valuable so we want to let you know that we appreciate your efforts in describing our work as "outstanding." We look forward to working with you again soon to provide another great job for you. Respectfully, Julia Secor

May 23, 2019

Lotus Service Dealership is great to deal with. Service advisor Julie Mai is great at discussing recommended services. Work is done well and I’m a timely manne More

by glr814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Lotus Service in New London. Besides selling new Lotus sport cars, we have an excellent service team. Thank you for taking the time to mention Julie Mei in particular and I will be sure to communicate your positive assessment to her directly. We strive to make every experience at Secor Lotus a 5 star event and it looks like we accomplished that with you! We appreciate that you drive 2 hours to have your car serviced we us because we know that you do have other options. Beside the other snack choices we have, we will get you the donuts you love! Respectfully, Julia Secor

May 22, 2019

Julie is awesome. outstanding effort and integrity Julie is awesome. Outstanding effort and integrity in Mitsubishi service....actually follows the hours of labor put into the vehicle in the shop beca More

by CURTSTER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Mitsubishi Service in New London. We strive to make every Secor experience a 5 star-event and it looks like we really achieved that with you! Thank you for taking the time to mention our Service Adviser Julie and the efforts that made the experience outstanding. I will be sure to communicate your positive comments to her and the rest of the team. We look forward to working with you again in the future. Best, Julia Secor

May 21, 2019

Excellent customer service I purchased Volvo in 2018. The service during purchasing process was perfect. I recently was in for 1st service...Alex and Nick were extremely profe More

by CHERYLSITTNICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Rose, Alex Sadler
Jun 04, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service. We are proud of our service team and will communicate your glowing review to them and to Nick and Alex in particular. We strive to make every experience at Secor Volvo a 5 star event and it looks like we accomplished that with you! We know how valuable your time is and appreciate your reference to the Service team's professionalism and skills. We look forward to working with you again in the future. We hope you will be able to join us for the celebration of our renovated Secor Volvo Salesroom and Service area soon. Respectfully, Julia Secor

May 17, 2019

Julie Mei Talk about Customer service. Julie went ABOVE and BEYOND to help me out in a situation I knew nothing about. Thank you so much for taking the time out More

by Jlynne77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of our customer service at Secor Imports in New London. We appreciate how valuable your time is and that you recognize the extraordinary service Julie provided as Service Adviser. We look forward to working with you again soon. Best, Julia Secor

May 15, 2019

Always a good experience We have had Volvos serviced by Secor for many years. It is always an efficient and pleasant experience, even when we've had complex problems. More

by JBH6299
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
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