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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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July 12, 2019

Amazingly helpful people work here I was in a really bad spot and my brakes failed getting off the ferry from Long Island whirl driving up to Maine for my vacation. The people here help More

by zephyrshrk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo Mitsubishi. We are pleased we were able to help you through a difficult situation without ruining your vacation or causing you more needless worry. We strive to make every experience with Secor Volvo Mitsubishi a 5 star event and it looks like we really accomplished that with you. Thank you for the positive recommendation of our Service Advisor, Julie Mei. I will be sure to inform our entire service team of your kind words. We hope you and your dog enjoyed a relaxing vacation, with the knowledge that we were taking good care of your vehicle. Respectfully, Julia Secor

July 11, 2019

Great service The service was very friendly, they answered all my questions. The only thing i wasn't happy about was they didn't clean my car. Diane in sales is aws More

by RASHEN.HARRIS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Jul 11, 2019 -

Secor Volvo Cars responded

Thank you for your review of our great service at Secor Volvo in New London. We too think that Diane is awesome and appreciate your 5 star review. Please bring your car back at your earliest convenience and we will wash and vacuum it for you. We look forward to working with you again in the future. Respectfully, Julia Secor

July 10, 2019

SERVICE Nick has always been responsive and accommodating to my needs when I need service. I appreciate his friendly attitude and manner. He seems to care tha More

by ArchtopMusicPhil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Jul 10, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. We strive to make every experience with Secor Volvo a 5 star event and it looks like we especially achieved that with you! Thank you for your positive comments about Nick and for taking the time to note the things he does to make sure our customers are satisfied. I will be sure to pass along your comments to him and to all of our Service Team. We look forward to working with you again in the future. Respectfully, Julia Secor

July 09, 2019

Great Service I recently had my Volvo S60 in for tires and service. As always, the service is professional, timely and well done. I always can count on the service More

by cheryld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Jul 09, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. We strive to make every experience with Secor Volvo a 5 star event and it looks like we really accomplished that with you! I will be sure to communicate your positive remarks to Nick, Eric and our entire Secor Volvo service team. Thank you for personalizing your review and taking the time to comment on the outstanding service that impressed you. We look forward to working with you in the future! Respectfully, Julia Secor

July 02, 2019

XC60 50K service Easy to schedule, drop off and completely very timely while I waited. Scope of work was estimated prior to starting and everything done as stated - g More

by MYSTARCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Jul 05, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo in New London. Our goal is to have every experience with Secor Volvo be a 5 star event (especially with our new showroom and Service/Parts area!) and it looks like we accomplished that with you. Thank you for mentioning Nick, our Service Adviser. I will be sure to pass along your positive comments to him and the others on the Secor Volvo Service team. We look forward to working with you again in the future. Respectfully, Julia Secor

June 28, 2019

Oil light came on despite not needing servicing. Secor and their service team get high points for efficiency, politeness....customer service and explanation of a problem. They explained why I would More

by MVTREAD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Alex Sadler
Jul 05, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo in New London. I will be sure to pass along your positive comments to Nick, Alex, Eric and the entire Secor Volvo Service team. Thanks for taking the time to detail what about their attention to customer service most pleased you. We strive to make every experience at Secor Volvo Service be a 5 star event (especially with our new showroom and Service/Parts area!) and it looks like we accomplished that with you! We look forward to working with you again in the future. Respectfully, Julia Secor

June 26, 2019

40,000 service I took my S60 in for the 40K maintenance and it was discovered that the brake pads needed to be replaced and wipers. They were done at no charge. This More

by Don Rice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo service in New London. Our goal is to make every experience with Secor Volvo a 5 star event and it looks like we accomplished that with you! Thanks for taking the time to mention Nick's skills at answering questions and addressing issues for you. I will be sure to communicate these positive comments to him and the rest of the Service team. We look forward to working with you again in the future. Respectfully, Julia Secor

June 26, 2019

Brakes Called because my brakes were chattering. Took me right away. Fixed and got my car back within 2.5 hours. Washed and vacuumed the car to this place is More

by JANET.GIDIUS#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review of Secor Volvo in New London. We are pleased your service was accomplished to your satisfaction and in a timely manner. Our goal is to make every experience with us a 5 star event and it looks like we accomplished that with you! I will communicate your positive comments to Eric, Alex and the rest of the Secor Volvo Service team. Please come back and visit us again in the future when your vehicle needs attention. Respectfully, Julia Secor

June 22, 2019

Great job as usual Outstanding work. The loaner car was stellar also. No problems with anything. The carncame back spotless and vacuumed. They take care of you at Secor More

by BENINAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review of Secor Volvo Service in New London. We attempt to have every experience with Secor Volvo be a 5 star event and it looks like we accomplished that with you! Thanks for taking the time to mention what you especially appreciated about your service and the fact that we take care of you here at Secor Volvo. We look forward to working with you again in the future. Respectfully, Julia Secor

June 14, 2019

Recall I have an XC60 that I THANKFULLY leased. It went in for a recall and a check to be sure all is working well!! It randomly slams on the breaks. I was More

by luvie1616
Recommend Dealer
No
Employees Worked With
Other Employees : Nick Rose
Jun 17, 2019 -

Secor Volvo Cars responded

We are sorry that you are so unhappy with your Volvo.We did update software and provided an extended test drive to assure your vehicles safety.Please contact me if you have any additional concerns.Thank you,Eric Weiss,Parts and Service Director,860-442-3232x103

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