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Secor Volvo Cars - Service Center

New London, CT

4.8
997 Reviews

997 Reviews of Secor Volvo Cars - Service Center

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January 15, 2020

Excellent service Arrived early,got in immediately and my vehicle was done while I waited! The staff is very attentive and efficient-I have 2 Volvos and Secor Volvo tr More

by vbellavia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
January 10, 2020

Great service team I love my Volvo and keeping the vehicle on the road falls to the wonderful team at secor. Alex has gone out of his way to pick my car up when I had so More

by JASON@BUDGETDRY.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
December 23, 2019

Courteous I went to secure Mitsubishi to get a oil change and safety check .The dealership provided me with a ride to and from the mall so I could get my shoppi More

by mel57900
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2019

Everything went smoothly I waited in the new waiting area, had a cup of coffee and within an hour, my service was complete. I Thank you very much. More

by JOANWORKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
December 16, 2019

Great customer Service Service Manager, Eric went out of his way to ensure I received the highest quality customer service. I appreciated the personal approach to take care More

by RREABACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2019

Horrible I checked in the night before My appointment to say I was coming in due to a snowstorm and no one indicated a problem. So I drove 1 1/2 hours in the s More

by DOVEYDY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I do not know who I spoke with.
Dec 16, 2019 -

Secor Volvo Cars responded

Again I was sorry to learn of the parts situation with your car.I did give you a call that day to offer assistance to complete the repair. We had every intention to repair your car the day you were here.Please feel free to call me so I can help.Thank you,Eric Weiss,Parts and Service Director,Secor Volvo,860-442-3232 x103

December 10, 2019

50,000 mile service on 2016 V60 Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiti More

by newlondon fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
December 09, 2019

Service department Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas sh More

by mel57900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2019

Volvo XC60 40K checkup The service rep was very friendly and explained all of the needs of my car in detail. The service was quicker than expected and cheaper than the ori More

by DARL5775
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
December 06, 2019

Great service. As always, the staff were friendly, curtious and polite. I think that this survey is too rigid, by specifying the amount of words required to submit i More

by LCJF111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Sadler
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