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Secor Volvo Cars - Service Center

New London, CT

4.8
873 Reviews

873 Reviews of Secor Volvo Cars - Service Center

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March 13, 2024

Thorough analysis, great communications between the team and t customer. I find the service department very easy to work with. More

by LSKLAVER
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Secor Volvo Cars responded

We're glad to know that you found our service department easy to work with and appreciated the communication. Thanks for choosing Secor Volvo Cars, we appreciate your positive feedback!

March 12, 2024

Overall, it was a positive experience thanks to the effective communication system and friendly staff. The text update system was extremely convenient, providing timely notifications about the status o More

by kaemanft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Secor Volvo Cars responded

Hi Kaemanft! We're glad to know that our communication system and friendly staff made your experience with Secor Volvo Cars a positive one. We appreciate the feedback on our text update system - it's designed for convenience just like you described!

March 11, 2024

It wouldn't matter if there was a Volvo dealership closer to my home, I'd still drive over that darn bridge to get to Secor. I'm very appreciative of your staff and the service. More

by NANCY.SEAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Secor Volvo Cars responded

Hi Nancy! We're so glad to know that you'd go the extra mile (or over a bridge!) for our service at Secor Volvo Cars. Your kind words about our staff are greatly appreciated, thank you!

March 09, 2024

Superb Volvo service department. Consistently excellent over many years across multiple vehicles. Eric has gone way above what's merely necessary to ensure every service visit is to More

by DRDRUGDEV
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Secor Volvo Cars responded

We're glad to know that you've consistently had excellent experiences with Eric and our service department at Secor Volvo Cars. We look forward to serving you again! Safe travels!

March 07, 2024

This was my first experience with the service department and it went very well. I was not sure if my car was leaking a fluid so they checked it and it was not so perfect! Julie, was awesome! More

by dbaratko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Gebhard
Mar 08, 2024 -

Secor Volvo Cars responded

Hi D Baratko! Thanks for sharing your positive experience with us. We're glad to know that Julie and our service department at Secor Volvo Cars were able to assist you.

March 02, 2024

Excellent service. Julie was very knowledgeable. Answered all my questions. The loaner car was perfect! More

by MELODY.PHIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Secor Volvo Cars responded

We're glad to know you had an excellent service experience with Julie at Secor Volvo Cars! We always aim to provide knowledgeable assistance and convenient solutions. Thanks for the review!

March 02, 2024

We are very happy with the Secor Volvo dealership and service, but since we are old s as nd only have our volvo, having a service is hard on us. We wish Secor had a loaner or could provide a ride. More

by STONEHOLM
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Secor Volvo Cars responded

We're so glad to know you've had a positive experience with our dealership and service at Secor Volvo Cars. We appreciate your feedback about the loaner car situation, it's something we'll definitely consider for future improvements. Thanks for choosing us!

February 29, 2024

I thought Eric did an excellent job. The check in and check out process were done very efficiently and courteously. The smoothest I have ever experienced. Definitely a 10. George I di More

by GEORGE@ESSEXCT.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Secor Volvo Cars responded

We're glad to know that Eric made your check-in and checkout process smooth at Secor Volvo Cars. We appreciate the perfect score! Thanks!

February 28, 2024

Excellent service. Courteous and on time. Very good computer records of every conversation we had about my car. More

by JOHN@JFABBOT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Secor Volvo Cars responded

Hi John, we're glad to know you appreciated our timely and courteous service at Secor Volvo Cars. We look forward to serving you again! Safe travels!

February 28, 2024

Quick service. They listen carefully as they diagnosed problems. Would recommend them. I've owned 5 Volvo 🚗 More

by mspier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Secor Volvo Cars responded

We're glad to know you had a positive experience with our team at Secor Volvo Cars! Thanks for your recommendation and continued loyalty. Safe travels in your Volvos!

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