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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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August 30, 2019

Service for Lotus done right Randy has become extremely competent in the Service of Lotus vehicles. It is ALWAYS done right the first time regardless of complexity. Location is More

by ddsski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan, Frank Foley
Aug 30, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Lotus in New London. As we strive to communicate that we are a team working with you to keep your vehicle in excellent condition, we appreciate the fact that your recognize Julie, Frank, Randy, and their professionalism and skills in reaching this goal. We wish you many years of safe, exciting and enjoyable travels in your Lotus. Respectfully, Charlie Secor, Dealer Principal

August 29, 2019

XC 90 service Alex In Service was just terrific! We were in the area from out of town and they took us in for service without issue and made sure all of our questi More

by KOPILAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
Aug 30, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. We strive to make every experience with us a 5 star event and it looks like we really accomplished that with you! I will be sure to communicate your positive comments to Alex and the rest of our Service team. Please come back to visit whenever you are in town. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 29, 2019

Awesome Been taking my 2001 Volvo S60 2.4T to Secor since 2003. With over 500k miles on my S60 I have never been disappointed with the quality of the maintena More

by 2020 BMW M340IX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Aug 30, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. Our goal is to make every experience with Secor Volvo Service a 5 star event and it looks like we really accomplished that with you! We strive to communicate that we are a team with the vehicle's owner working to ensure high performance and safety. We are pleased the level of customer service was high quality and definitely what you would expect at Secor Volvo Service. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 23, 2019

Check Engine Light plus AM Radio Static Nick flexible in scheduling appt. Steve helpful in providing loaner/demo for consideration. Check engine light diagnosed, Service did not call me More

by CARLFRANZONI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Alex Sadler
Aug 23, 2019 -

Secor Volvo Cars responded

Thank you for your review of Secor Volvo Service in New London. We are pleased that Steve, Nick, Alex, and Eric were able to provide 5 star customer service for you. We wish you many years of safe and enjoyable driving in your Volvo, one of the finest cars on the road. Respectfully, Charlie Secor, Dealer Principal

August 17, 2019

Fast turnaround Due to a mishap with a curb, I damaged the tire and rim on my Lotus Evora 400. Julie returned the repaired car to me in good as new shape in record t More

by john@nanjon.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Lotus Service in New London. Sorry to hear about your mishap but appreciate knowing our staff is committed to maintaining your Lotus with you as a team. Our goal is to make every experience with Secor Lotus a 5 star event and it looks like we really accomplished that with you! Thanks for taking the time to reference the efficiency and genuine concern of Julie and Steve. I will be sure to communicate your positive comments to them and the rest of the Secor Lotus staff. We wish you many years of safe and enjoyable travels in you Secor Lotus Evora. Respectfully, Charlie Secor, Dealer Principal

August 16, 2019

Lotus Elvira routine service This was my second routine maintenance and as usual, the service team couldn’t have been better. The Secor Lotus team is exceptionally knowledgeable More

by TERRENCECULLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Imports (Lotus, Mitsubishi, Saab) in New London. We strive to make every event at Secor Lotus a 5 star event and it looks like we really accomplished that with you! We appreciate how valuable our customers' time is and appreciate the fact that you took the time to reference the exceptional knowledge of our teams from Sales (Steve) to Service (Julie). We are committed to partnering with you in making sure that your vehicle is in the best possible condition for safety and long life. We wish you safe and enjoyable travels in your Secor Lotus. Respectfully, Charlie Secor, Dealer Principal

August 15, 2019

Service with a Smile The issues with our car were detected and remedied quickly and efficiently. The team accommodated our need for alternative transportation and were pr More

by KKG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Alex Sadler
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo in New London. We understand how valuable our customers' time is so we greatly appreciate your highlighting what it was in particular that your appreciated about the service performed on your vehicle including the team's professionalism and efficiency. Our goal is to make every experience with Secor Volvo a 5-star event and we are proud that we accomplished that with you! I will communicate your positive comments to Eric, Nick, Alex and the rest of our Secor Volvo Service team. We wish you safe and enjoyable travels for many years to come. Respectfully, Charlie Secor, Dealer Principal

August 15, 2019

Excellent all around! First, I found Nick at the service desk to be exceptionally knowledgeable and helpful.secondly, the lady in the body shop understood my problem and he More

by PMGREEN1940
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Aug 19, 2019 -

Secor Volvo Cars responded

Thank you for your review and nice comments.I think if you consider the value of factory trained technicians,Genuine Volvo parts and knowledge of the latest softwares /service information the cost is in line.Also you will find our pricing very competitive with other Volvo dealers.Please give me a call and I will be happy to review in more detail,thanks again,Eric Weiss,Service and parts director,Secor Volvo,860-442-3232 x103

August 14, 2019

Exceptional Service I scheduled a safety check in preparation to moving down south. An issue was found with my rear suspension. The service team knew I was on a short t More

by LROGERS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose, Alex Sadler
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. We are proud of our Service Team's ability to provide 5 star experiences for all of our customers, even those, regrettably, who are moving away. I will communicate your positive comments to Nick, Alex and the rest of our Service team. We wish you well in your new home and many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 14, 2019

Wonderful Experience The service team were wonderful while I was visiting and very quick to assist even with a request I had not Volvo related. I felt bad for them, howeve More

by PCAMPBELL1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Alex Sadler
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. Our goal is to make every experience a 5 star event and it looks like we really accomplished that with you from sales to service! Thank you for recognizing the professionalism of our team. I will be sure to communicate your positive comments to the different members. We wish you many years of safe and enjoyable travels in your Volvo. Respectfully, Charlie Secor, Dealer Principal

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