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922 Reviews of Secor Volvo Cars - Service Center
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December 15, 2019
Horrible I checked in the night before My appointment to say I was coming in due to a snowstorm and no one indicated a problem. So I drove 1 1/2 hours in the s I checked in the night before My appointment to say I was coming in due to a snowstorm and no one indicated a problem. So I drove 1 1/2 hours in the snow and after waiting another 1/2 hour was told due to the weather my part didn’t arrive but it would be here this afternoon so I could leave the car and get a ride home. Exasperated I left with my car and received another phone call indicating the part was on back order. So 3 different stories and no service. In fact I do not believe they intended to repair my car that day. And except for the young man at the service desk no one there was courteous or professional. I will not return for service of any kind. More
by DOVEYDY
Verified CustomerEmployees Worked With
I do not know who I spoke with.
December 10, 2019
50,000 mile service on 2016 V60 Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiti Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiting area was very comfortable and made the wait pleasant. More
by newlondon fan
December 09, 2019
Volvo XC60 40K checkup The service rep was very friendly and explained all of the needs of my car in detail. The service was quicker than expected and cheaper than the ori The service rep was very friendly and explained all of the needs of my car in detail. The service was quicker than expected and cheaper than the original estimate. The newly renovated dealership and customer lounge is very nice and comfy! More
by DARL5775
Employees Worked With
Alex Sadler
December 09, 2019
Service department Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas sh Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas shopping done .Driver was very accommodating and friendly . More
by mel57900
Employees Worked With
December 06, 2019
Great service. As always, the staff were friendly, curtious and polite. I think that this survey is too rigid, by specifying the amount of words required to submit i As always, the staff were friendly, curtious and polite. I think that this survey is too rigid, by specifying the amount of words required to submit it. The company should consider it's self lucky to receive any response at all, based on how busy and stressed people are. Secot Volvo is awesome!!! More
by LCJF111
December 03, 2019
Great Dealer I have been doing business with this dealer since 1997. I have bought three cars from them, one of them over the phone to be delivered to Westport, I have been doing business with this dealer since 1997. I have bought three cars from them, one of them over the phone to be delivered to Westport, Ct on New Years day to be paid for with a personal check. I also like the fact that they let me have only one service technician work on our cars. I highly recommend this dealer. They truly go above and beyond you normally find in car dealerships . More
by bdtbs
December 01, 2019
Another excellent service experience My appt. was a "routine"/30K miles service. I was greeted and welcomed by name by Alex which I always appreciate. Keith processed my work order and My appt. was a "routine"/30K miles service. I was greeted and welcomed by name by Alex which I always appreciate. Keith processed my work order and provided me a very thorough explanation of a couple of issues that were identifed during the service and how they should be addressed. More
by KC
Employees Worked With
Keith, Alex Sadler
November 27, 2019
Great Friendly Service I love my Volvo V60. My recent visit was for a routine service which was performed quickly and competently by the Volvo service team. It is always a I love my Volvo V60. My recent visit was for a routine service which was performed quickly and competently by the Volvo service team. It is always a pleasure - and the new facility is beautiful. Thank you all. Gail More
by Gail-XLR8
Employees Worked With
November 26, 2019
First Maintenance with new volvo C40 When scheduling my service appt. (three weeks in advance), I stated I needed new windshield wipers, this was noted on my appointment. During the servi When scheduling my service appt. (three weeks in advance), I stated I needed new windshield wipers, this was noted on my appointment. During the service, I was told that there were no wipers for me, they had been sold the day before. This creates a great inconvenience, as I have to take off work to come back for a follow-up just to have wipers replaced. These wipers should have been put aside with my name on them when i made the appointment. Additionally, I had questions on the comfort zone heating. Thee is a bleed from the middle vents even when the zone is set to floor only. The service representative came to the car and looked at it, however he was very dismissive in his attitude towards me stating that this was just the way it is. My salesman, Steve, said he would check with the faculty rep regarding it. This is my first volvo after 15 years in BMW. I never had any service complaints with my BMW. This was overall a disappointing experience for my first service call at Secour. More
by RREABACK
Employees Worked With
Alex Sadler
November 21, 2019
150000 service Honest pleasant accommodating timely. Questions answered pleasantly and with knowledge of the car and the problem. I have been dealing with this deale Honest pleasant accommodating timely. Questions answered pleasantly and with knowledge of the car and the problem. I have been dealing with this dealership for at least 25 years More
by MLPATTON
