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Secor Volvo Cars - Service Center

New London, CT

4.8
995 Reviews

995 Reviews of Secor Volvo Cars - Service Center

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August 28, 2020

Very fast and good service thank u very muchthank you very much for the service on my car thank you for beaing very nice to me More

by inesita1973.ic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2020

I found it very frustrating that the dealership did not offer a loaner car while my car was there for service today. Instead, I had to pay out of pocket for a rental car. With the amount of money that was More

by HJSUPERSANO
Recommend Dealer
No
Employees Worked With
Service Department...
Aug 28, 2020 -

Secor Volvo Cars responded

Thank you for your comments about a service loaner,I am sorry we did not have a car available on that day for you.Please give me a call at 860-442-3232 x103 so I can help resolve your concern. Thank you. Eric Weiss

August 24, 2020

Thank you very much with great service also the loaner was very clean. The service department very convenient to drive-in. Eric was very pleasant to work with. More

by BDBEAU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2020

Thank u Julie🥰 to have patient with US and explain everything for US and make sure everything was safe awsome work God bless u all 🙏 More

by YAKISHA9505
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2020

I have been using Secor Volvo for service now for more than the years. In 2017, I purchased a 2016 V60 from them. While their service is expensive it has always been reliable. More

by NICKFISCHER45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2020

John and Jenelle were extremely helpful in taking my car in right away when it broke down. John was able to diagnose the issue and fix it while I waited. I needed the car as I had a busy day and couldn't be More

by STAN25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Jenelle
August 20, 2020

The end product of my service was very good. I had the intercooler on my car replaced and it may need some additional fine tuning but my bodywork looks great. There was a lack of communication, I was half More

by charles.morrison85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2020

Thank you for getting us in on the day we called about a possible battery issue. The honesty was welcoming that the battery was ok. More

by DEBRALORICK
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2020

Thank you for fitting me in for emergency that happened while on the road and for expediting urgent and timely repair Secor Volvo service team great! Thank you very much! More

by YARNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2020

Air conditioning fan inoperative AC fan wasn't working in our son's 2012 XC60 . He lives in Boston, but we purchased the XC60 new from Secor Our son was coming home for a few days th More

by DPKTOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly, and sorry , missed her name
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