Back

Secor Volvo Cars - Service Center

New London, CT

4.8
995 Reviews

995 Reviews of Secor Volvo Cars - Service Center

Sort by
October 30, 2020

The team takes care of their customers and make them feel informed. Randy was able to fix my issue quickly. Both Randy and Julie talked with me to ensure I understood how to prevent this issue in the future. More

by maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
October 28, 2020

It was a friendly and safe environment for my service visit. I was informed of what’s been done on my car. They also addressed my concerns about windshield wipes to my sutisfaction. More

by JOLA.NOWAKOWSKI
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember service dept stuff
October 28, 2020

Service rep tried very much to take care of car issue...service DEPT is trying very hard to take care of all with the COVID issues More

by PJTEESON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2020

I am always pleased with the customer service in the Service Department. They make a concerted effort to provide the best service. They’re the reason I stay with Secor. More

by Pauline2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich
October 27, 2020

Work done as fast as possible and car fully cleaned upon completion. Service manager very helpfula nd kept me informed of progress toward completion. Very comforatable wating area with WIFI available More

by GSL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janelle was great too
October 27, 2020

My car was clean, and all work performed well. I was notified of an extra repair needed, and why it was important! I always feel heard in a respectful way. More

by LYNNCYRCRAWFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith
October 23, 2020

The entire staff handled COVID controls perfectly. I felt very safe and they returned my car clean and disinfected. I was in and out within 45 minutes for my recall service. More

by Joy G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2020

Julie is always courteous and professional. Her communication before, during and my car service is much appreciated! Repairs are always done in a timely manner. More

by LOGANV19
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2020

they adhered to all covid protocol. My recall was done and my car was cleaned immaculately. It was easy to schedule an appointment and they sent a timely reminder too. More

by KEYLIME29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2020

Service was good and fast I was in and out pretty quick.Also covid protocol made me feel safe and comfortable . And service Rep was very helpful More

by raul92753
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
57
...